Consumer Awareness and Agreement
Radio Systems Corporation (RSC) is the industry leader in Consumer Electronics for dogs and pets. RSC is the maker of the PetSafe, Innotek, Invisible Fence, Guardian, Staywell and SportDOG brand products. RSC and our authorized resellers, identified by the appropriate sanctioned logos and online at http://www.petsafe.net/Where-To-Buy/Authorized-Retailers.aspx, only sell new products in original packaging or specially marked refurbished packaging. Products purchased from non-authorized resellers will not be covered by our warranty.
U.S. and Canadian-based dealers are not allowed to sell product outside of their respective country and territories. Product sold internationally voids all warranties and customer support and will lead to the revocation of a dealers authorized reseller status including and not limited to termination of the contract with RSC.
Beware of unauthorized resellers
Unfortunately, PetSafe products are sometimes sold by companies not authorized to do so. Goods sold by these unauthorized resellers are not purchased from PetSafe/RSC; instead they are acquired from a host of other sources. PetSafe products sold by unauthorized resellers may have been:
(1) Purchased on a secondary "gray" market;
(2) Damaged, defective or used; or
(3) Stolen goods
Many web sites, eBay and Amazon sellers will frequently change user names and web addresses so they cannot be reached to solve consumer problems. Other sites simply go out of business or are non-responsive to requests.
Due to the nature of the goods sold by unauthorized resellers and their business practices, products sold by unauthorized resellers are not entitled to PetSafe warranty coverage. We are using our best efforts (including this warning) to prohibit these companies from taking advantage of consumers, but these practices still exist. We urge you to use diligence when selecting a dealer to make your purchase.
Two cautions
RSC is committed to consumer satisfaction. To that end, RSC cautions the consumer to 1) purchase product only in its original packaging or specially marked refurbished packaging; and 2) only buy from an authorized reseller located at http://www.petsafe.net/Where-To-Buy/Authorized-Retailers.aspx.
Unauthorized reseller list
The following companies are not authorized to sell RSC products, including PetSafe brand.
Websites
Acornpetco.com
Asenashop.com
Digitalgiftstore.com
Epshops.com
Justbarkcontrol.com
PetSafeBarkControl.com
Promaxcommerce.com
On Amazon Marketplace
Ace Hardware Outlet
Bargaindude
Breezeway
BIC SuperStore
BigEdgeSports
Cheaphumidors
Dealsawait
EasyPetStore
Happytaildiscountpetemporium
Instock Novelties
LAS Distributing
Leavitt Enterprises
Merchandise
OZBO
Promax Commerce
On eBay
backyard_corporation
company
goodplace2shop
hellarich
inspirations_dance
irwilley
justdanceandmore
ksanto2000
mrcynik
pck-sales
santamonica-deals
sce_inc
yak_fish
If you have purchased an item from an unauthorized reseller, you should immediately contact that seller for immediate resolution. The best resolution would be to return your product to that seller for a full refund; and to report the reseller to PetSafe and the BBB.