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I was setting up the pet area and after I turned down the boundary control dial, the receiver collar would no longer beep or correct.

This can happen if the dial is turned too quickly.  Please follow these steps to re-synchronize the system:

  1. Remove the receiver collar from your pet.
  2. Remove the battery from the receiver collar. Discharge all power by holding the correction level button down until the LED is no longer illuminated.
  3. At the transmitter, move the boundary switch from the "low" to the "high" position.
  4. Slowly adjust the boundary control dial up to 8, down to 1 and then back to the #4 position.
  5. Standing within 5-10 feet of the transmitter, reinsert the battery into the receiver collar.
  6. Walk out into your yard to test that the collar is recognizing the boundary. Use the test light tool or listen for the collar to beep.
  7. Once you are confident that the system is working, reset the transmitter controls to the original setting.

If the problem persists, please call our Customer Care Center.

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