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My pet does not respond and there is no red LED.

Make sure the Pawz Away™ Mat contains a 9V battery (not included) and is turned on.
Test the Pawz Away™ Mat by touching across 2 of the internal wires.
Make sure it is not set to tone-only mode.
Remove the Paw controls and put them back on.
If it is still not working, replace the battery.
If the green LED light is still not flashing, please contact our Customer Care Center.

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