PetSafe

Support

SHOP

Search

Accessories

Daily Care

Doors

Training

Fencing

Menu

My receiver collar is not correcting.

Take battery out of the collar for several minutes and replace it with new battery. Make sure battery is installed properly.
Make sure the tab within the battery housing unit is making good contact. You may need to lift it up if it has gotten mashed down underneath the battery.
If the receiver collar has adjustable correction levels, try to change the level to level two or above.
Perform Short Loop Test (see section What is a Short Loop Test and how do I do one?)
If receiver collar still does not activate – remove a wire from the transmitter, try to change the levels. If everything appears to work normally, please contact our Customer Care Center to discuss replacing transmitter.
If receiver collar does activate – the boundary wire probably has a partial wire break. See section on “What is a partial wire break and how do I find it?”

Popular Products

Starting at:$330

Stay + Play Wireless Fence®

Starting at:$90

Elite Little Dog Bark Control

Starting at:$35

Plastic Doors

Starting at:$90

Drinkwell® Zen Fountain

©2013 Radio Systems Corporation. All Rights Reserved. — Trademarks Privacy Statement Affiliates