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There is no static on my mat.

Dirt and dust can interfere with your mat’s ability to deliver a static correction. Clean the mat according to directions.
Make sure that the circuit is complete by touching across 2 of the wires.
Try a new battery or make sure the adapter (sold separately) is properly plugged in.
Remove the power pack by unsnapping it from the mat. Set the pack to LOW, and make contact across both silver grommets on the back of the mat with the heel of your hand.
If you do not feel a static correction, the power pack is not functioning correctly and needs to be replaced. Please click here for contact information to reach our Customer Care Center for replacement.
If you do feel a static correction, the power pack is functioning correctly, proceed to next step.
Attach the power pack on the Scat Mat and touch at least 2 of the embedded wires in the mat simultaneously.
If you do not feel a static correction, the mat is not function properly and it needs to be replaced. Please click here for contact information to reach our Customer Care Center for replacement.
If you do feel a static correction, the connection between the power pack and the mat may have been loose. It should work properly now.

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