Having trouble with this product? Let us help! Our Customer Care team would be happy to help you solve any issues or answer any questions you have. We're committed to finding the right barking solution for you and your dog.
We do not recommend using the product indoors. Even though the ultrasonic sound is inaudible to humans and only emitted when the dog barks, some people have experienced discomfort after extended time with the unit activating in a smaller indoor space. The PetSafe® PBC-1000 is an ultrasonic product that can be used indoors.
Ultrasonic bark correction is often the best bark control solution for many dogs. However, it will not work for all dogs because of factors like age, hearing ability, and temperament. When setting up the device, make sure there are no obstacles between the dog and the device. Also, make sure that the birdhouse speaker is less than 5 feet high and is facing the direction of the barking dog.
We're committed to finding the right barking solution for you and your dog. If you’re not sure which dog bark control product to choose, contact our Customer Care team Monday through Saturday and we'll gladly help you decide. If you're not satisfied with your PetSafe product, you can return it within 30 days for a refund. View return policy.
Best Use Tips
Place the unit no higher than 5 feet from the ground.
Face the front of the device towards the dog.
Make sure there aren't any large objects between the device and the dog. The sound doesn't travel well through fences, trees, or walls.
Don't use ultrasonic bark control on dogs who are deaf or hard of hearing. They won't respond to the sound.
Turn off the device when not in use. This helps prevent dogs from becoming desensitized to the sound.
Add additional units to cover larger areas.
Only use outdoor units outside and indoor units inside. The ultrasonic sound for each device is designed to be used inside or outside only.
To improve battery life, turn the unit off when not in use.
Check installation, making sure unit is not up higher than 5 ft from the ground and not more than 25 or 50 feet away from the dog.
Make sure the unit is facing the dog. The ultrasonic sound is sent out in an oval-shaped region in front of the unit, so the unit may not respond if the dog is behind it, and the dog probably will not hear it.
Check for large obstacles located between unit and dog.
Move unit to a different location
Replace the battery
You may also need to consult your veterinarian to ensure that your dog has no hearing issues, particularly if your dog has shown other signs of hearing loss or the dog is new to your family.