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Support

Infra-Red Cat Flap

PPA00-11323 view all SKUs

Downloads

FAQs

  • How do I reprogram my infrared key?
  • How do I measure my pet?
  • What do the door dimension measurements mean?
  • What is framing out?
  • Where can I find the dimensions for my PetSafe pet door?
  • I have an older model pet door and want to replace it with a different pet door.
  • How do I replace the flap?
  • What’s the difference between a cat door and other pet doors?
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Installation & Setup

  • PetSafe Infra-Red Cat Door Installation and Training
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Training

  • PetSafe Infra-Red Cat Door Installation and Training
  • How do I train my pet to use the pet door?
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Troubleshooting

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Trusted Support

Call Customer Care for live help:

1-866-738-4379

Mon. - Fri. 8 am - 8pm
Sat. 9 am - 5pm EST
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