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Electronic SmartDoor™

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FAQs

  • How do I measure my pet?
  • The flap for my door is too short.
  • What do the door dimension measurements mean?
  • What is framing out?
  • Where can I find the dimensions for my PetSafe pet door?
  • I have an older model pet door and want to replace it with a different pet door.
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Training

  • How do I train my pet to use the pet door?
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Troubleshooting

  • My SmartDoor does not respond to the presence of the SmartKey.
  • My SmartDoor flap is jammed and the yellow light is flashing.
  • My SmartDoor is locking and unlocking when the key is not nearby.
  • My SmartDoor will not lock.
  • Pets without SmartKeys are getting out of the door.
  • The range in which my pet door recognizes the key is 4 – 5 feet with the range turned all the way down.
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Accessories

Trusted Support

Call Customer Care for live help:

1-866-738-4379

Mon. - Fri. 8 am - 8pm
Sat. 9 am - 5pm EST
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