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Passport™ Electronic Pet Door

GRP-PASSPORT view all SKUs

Get door software and firmware updates from the PetSafe Connect Application. Download the app now.

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FAQs

  • How does the Passport Key™ work?
  • What do the icons mean?
  • Can I install the Passport door in a wall?
  • What do the indicator lights mean?
  • What does the Reset Button do?
  • I have an older model pet door and want to replace it with a different pet door.
  • How do I replace the flap?
  • Passport Key programming is unsuccessful.
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Installation & Setup

  • Connect Passport™ to Your Computer
  • Install Clock Battery and Power Adapter
  • Understanding the Motion Sensors
  • Check for Radio-Frequency Interference
  • Select Installation Location
  • Initial User Setup
  • Program Your Pet
  • Test & Attach Passport Key™
  • Checklist Before Installation
  • Can I install the Passport door in a wall?
  • Installation Step 1: Determine Pet Door Location
  • Installation Step 2: Preparing Door
  • Installation Step 3: Cut Pet Door Opening
  • Installation Step 4: Install Pet Door
  • Installation Step 5: Insert Screws and Plugs
  • Programming the PASSport: Changing Door Settings
  • Programming the Passport: Changing Pet Settings (Individual Access, Each Pet)
  • Programming the PASSport: Changing Pet Settings (Master Access, All Pets)
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Training

  • Training Your Pet
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Troubleshooting

  • Passport Key programming is unsuccessful.
  • Check for Radio-Frequency Interference
  • In-Tone or Out-Tone is not working.
  • Passport™ does not respond to a PASSport Key™ when pet is directly in front of the pet door flap.
  • Passport™ does not turn on.
  • Passport™ is beeping.
  • Passport™ is not reading key fast enough for pet.
  • Pet Tracking is not working.
  • The red light is flashing (double blink every 6 seconds).
  • What does the Reset Button do?
  • What do the indicator lights mean?
  • What do the icons mean?
  • ATTENTION screen: Drivetrain Failure - Call Customer Care
  • ATTENTION screen: FAILED ... Pet ID Already Learned
  • ATTENTION screen: Flap Held Open
  • ATTENTION screen: Flap Jammed
  • ATTENTION screen: Replace Clock Battery
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Trusted Support

Call Customer Care for live help:

1-866-738-4379

Mon. - Fri. 8 am - 8pm
Sat. 9 am - 5pm EST
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