Product Support for ScatMat® SKM-C441

Installation & Setup

Setting up the ScatMat
Setup
1. Remove the battery cover by pressing down on the arrow and sliding it forward.
2. Install a new 9V alkaline battery.
3. Lay the ScatMat down with the buttons facing up.
4. Snap the power pack to the buttons on the ScatMat. Ensure the buttons are snapped tightly by pushing down firmly.
5. You are now ready to test your ScatMat.
Testing the ScatMat
1. Slide the switch on the Power Pack from OFF to LOW. The red light (marked action indicator) will blink for 4 seconds and then turn off.
2. Touch the ScatMat with the side of your hand, rather than your sensitive fingertips, to test its operation.
3. Once the ScatMat senses your touch, its Action Indicator lights up and sends static pulses to the ScatMat for 3 seconds; you will feel the pulses if you leave your hand touching across 2 wires. (These are visible upon close inspection, separated by about 3 cm (1.25 inches).
4. The ScatMat’s light will remain off, except when the mat is activating.
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Training

My pet is not responding to the Scat Mat.
1. Confirm that the unit is working and that the batteries are fresh.
2. Increase the correction to the next highest level.
3. Check positioning of mat (2 paws need to make contact with the mat for maximum effectiveness)
4. It may help to leave the mat in a place for a bit longer. Eventually even pets with well-insulated paws will contact the mat in such a way that the pet will complete the circuit and feel the corrections.
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How can I see how many times my pet has tried crossing the Scat Mat?

Touch the power pack. The action indicator light will blink back the number of times it has been activated (subtract one for your touch).
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Troubleshooting

My Scat Mat is sparking.

Stop using the mat immediately. If your Scat Mat is sparking, this indicates that one of the embedded wires has been broken. The sparking is caused by the electrical current attempting to complete its circuit across the broken wire. Please contact our Customer Care Center.
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My Scat Mat triggers constantly with no activity on the mat.
If the Scat Mat’s red activity indicator light is lit when there is nothing on the mat, there are three possible causes:
1. The battery is low and needs to be replaced. If the light seems dimmer than usual, this would be an indication that the battery needs to be changed.
2. There is something in the immediate area causing some electrical interference. Occasionally, the Scat Mat can be affected by electronic interference from a large appliance nearby (i.e. a refrigerator). Try repositioning the Scat Mat until it stops activating.
3. The battery pack is not properly connected. Turn the battery pack off, and remove it from the mat. Reattach the power pack to the mat.
If the problem persists, please contact our Customer Care Center.
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My pet is not responding to the Scat Mat.
1. Confirm that the unit is working and that the batteries are fresh.
2. Increase the correction to the next highest level.
3. Check positioning of mat (2 paws need to make contact with the mat for maximum effectiveness)
4. It may help to leave the mat in a place for a bit longer. Eventually even pets with well-insulated paws will contact the mat in such a way that the pet will complete the circuit and feel the corrections.
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This can be caused by electronic “noise” interference from other nearby electronic items. This interference will not impact the functionality of the Scat Mat.
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Setting up the ScatMat
Setup
1. Remove the battery cover by pressing down on the arrow and sliding it forward.
2. Install a new 9V alkaline battery.
3. Lay the ScatMat down with the buttons facing up.
4. Snap the power pack to the buttons on the ScatMat. Ensure the buttons are snapped tightly by pushing down firmly.
5. You are now ready to test your ScatMat.
Testing the ScatMat
1. Slide the switch on the Power Pack from OFF to LOW. The red light (marked action indicator) will blink for 4 seconds and then turn off.
2. Touch the ScatMat with the side of your hand, rather than your sensitive fingertips, to test its operation.
3. Once the ScatMat senses your touch, its Action Indicator lights up and sends static pulses to the ScatMat for 3 seconds; you will feel the pulses if you leave your hand touching across 2 wires. (These are visible upon close inspection, separated by about 3 cm (1.25 inches).
4. The ScatMat’s light will remain off, except when the mat is activating.
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The LED light blinks intermittently.

Check for and remove any conductive objects that may be on the mat.
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The LED light does not light up.
- Turn the unit off.
- Remove the battery from the unit and leave it out for 5 seconds.
- Reinstall battery and try again.
- If the unit still has an issue, try a fresh battery.
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The indicator light does not flash more than six times.

The indicator light is not meant to count higher than six. Once it reaches six flashes, the power pack should be reset by turning it off, waiting a few seconds and turning it back on. This is intentional - while blinking, the activation count the unit is 'disarmed' and not sensing. The count limit was therefore set at a number high enough to perform the 'tattle tale' role, but not high enough to reduce the effectiveness of the Scat Mat. The indicator light may flash once because you've just touched the mat.
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There is no static on my mat.
- Dirt and dust can interfere with your mat’s ability to deliver a static correction. Clean the mat according to directions.
- Make sure that the circuit is complete by touching across 2 of the wires.
- Try a new battery or make sure the adapter (sold separately) is properly plugged in.
- Remove the power pack by unsnapping it from the mat. Set the pack to LOW, and make contact across both silver grommets on the back of the mat with the heel of your hand.
- If you do not feel a static correction, the power pack is not functioning correctly and needs to be replaced. Please click here for contact information to reach our Customer Care Center for replacement.
- If you do feel a static correction, the power pack is functioning correctly, proceed to next step.
- Attach the power pack on the Scat Mat and touch at least 2 of the embedded wires in the mat simultaneously.
- If you do not feel a static correction, the mat is not function properly and it needs to be replaced. Please click here for contact information to reach our Customer Care Center for replacement.
- If you do feel a static correction, the connection between the power pack and the mat may have been loose. It should work properly now.
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FAQs

Can I use the Scat Mat outside?

Due to the wiring, the Scat Mat is for indoor use only.
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How can I see how many times my pet has tried crossing the Scat Mat?

Touch the power pack. The action indicator light will blink back the number of times it has been activated (subtract one for your touch).
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How do I test my Scat Mat?
- Slide the switch on the power pack from OFF to LOW. The red light will blink for 4 seconds and then turn off.
- Touch the Scat Mat with the side of your hand, rather than your sensitive fingertips, to test its operation.
- Once the Scat Mat senses your touch, its light will illuminate and static pulses will go through the Scat Mat for 3 seconds; you will feel the pulses if you leave your hand touching across 2 wires. (These are visible upon close inspection, separated by about 3 cm – 1.25 inches). The Scat Mat’s light will remain off, except when the mat is activating.
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How far apart are the wires in the Scat Mat?

The wires are about 1.25 inches apart.
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I would like a larger mat.

You can purchase an additional Scat Mat to be placed within 12 feet of the existing Scat Mat. These connect with a 12-foot cord (included with all extensions except for the Scat Strip. The Scat Stripe extension mats snap together without the cord).
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