Unfortunately, PetSafe products are sometimes sold by companies not authorized to do so. Goods sold by these unauthorized resellers are not purchased from PetSafe/RSC; instead they are acquired from a host of other sources. PetSafe products sold by unauthorized resellers may have been:
Many web sites, eBay and Amazon sellers will frequently change user names and web addresses so they cannot be reached to solve consumer problems. Other sites simply go out of business or are non-responsive to requests.
Due to the nature of the goods sold by unauthorized resellers and their business practices, products sold by unauthorized resellers are not entitled to PetSafe warranty coverage. We are using our best efforts (including this warning) to prohibit these companies from taking advantage of consumers, but these practices still exist. We urge you to use diligence when selecting a dealer to make your purchase.
RSC is committed to consumer satisfaction. To that end, RSC cautions the consumer to 1) purchase product only in its original packaging or specially marked refurbished packaging; and 2) only buy from an authorized reseller on our Authorized Resellers List.
The following companies are not authorized to sell RSC products, including PetSafe brand.
On Amazon Marketplace
Ace Hardware Outlet
Tool Hardware Shop
If you have purchased an item from an unauthorized reseller, you should immediately contact that seller for resolution. The best resolution would be to return your product to that seller for a full refund; and to report the reseller to PetSafe and the Better Business Bureau.