YardMax® Rechargeable In-Ground Fence™

FAQs

• How does YardMax mode work?

  In Traditional Mode, YardMax layouts are the same as other in-ground fences.

  

  In YardMax Mode, the Warning Zone begins on the other side of the boundary, so your pet gets to enjoy more of your yard! The Boundary Zone continues past the Warning Zone indefinitely. Your pet can't run through the Boundary Zone. He will receive corrections from his collar until he returns to the Pet Area. This helps your pet learn that he's only allowed in the yard. Over-Correction Protection means your pet won't be corrected for more than 15 seconds.

  

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• How often do I need to charge the Receiver Collar battery?

  Each charge can last up to 3 months depending on frequency of use. The indicator light will flash red every 4 seconds when the battery needs to be charged.

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• I found a lost pet with one of your collars on. Is there a way to locate the owner?

  It can be very concerning to find a lost pet, and most of us want to find the owner as quickly as possible. Unfortunately, at this time, there is not a way to match the collar with the owner. Contact your local animal control to understand what services are available in your area to help locate the owner.

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• Can I attach a leash to the containment receiver collar?

  No. This can result in pulling the contact points too tightly against your pets neck. Attach a leash to a separate, non-metallic collar positioned above the receiver collar.

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• Can I use the system on an aggressive dog?

  We do not recommend any of our products to be used on aggressive dogs. If you are unsure if your dog is aggressive, please consult your veterinarian or a certified trainer.

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• Can I use the containment system on a cat?

  Yes, the system can be used as long as the cat can comfortably wear the receiver collar. We also offer a special in-ground receiver collar just for cats (not compatible with wireless systems).

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• Can the receiver collar be placed on my pet’s present collar?

  Yes, the receiver can be place on any non-metallic strap. However, you must be able and willing to “punch” two holes in your pet's current collar so that the contact points can be properly inserted. Be advised; do not attach a leash to a collar that has a receiver on it. This can cause additional pressure on your pets neck through the contact points in the collar.

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• How long can my pet wear the receiver collar?

  Never leave the receiver collar on your pet for more than 12 consecutive hours and remove the receiver collar from your pet when indoors for the comfort of your pet.

  Millions of pets are comfortable while they wear stainless steel contacts. Here are some important steps for the health and comfort of your pet:

  • Proper fit of the collar is important. A collar worn for too long or made too tight on the pet’s neck may cause skin damage. Ranging from redness to pressure ulcers; this condition is commonly known as bed sores.
  • When possible reposition the collar on the pet’s neck every few hours.
  • Check the fit to prevent excessive pressure.
  • Always follow the instructions in your product manual.
  • Never connect a lead/leash to the electronic collar; it will cause excessive pressure on the contact points within the collar.
  • Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
  • You may need to trim your pet's hair in the area of the contact points for your system to function properly. However, never shave the dog’s neck; this may lead to a rash or infection.
  • Some pets have sensitivity to the contact points in the collar, a condition similar to bed sores in humans. You may find after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions.

  If a rash or sore is found on your pet:

  • Discontinue use of the collar until the skin has healed.
  • If the condition persists beyond 48 hours, see your veterinarian.

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• How old should my pet be before I start training?

  For best results, your pet should be 4 to 6 months old and know basic commands such as sit and stay.

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• If my pet leaves the Pet Area, how long will he be corrected?

  Your pet will receive Static Correction for up to 15 seconds as long as he is outside the Pet Area. The Receiver Collar has a safety time-out to stop correcting and toning after 15 seconds until your pet returns to the Pet Area.

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• Is there a hand-held remote transmitter that will work with the system?

  No. You would need to purchase a separate remote training system. Please browse our site or contact our Customer Care Center for more information.

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• Where do I put my boundary flags?

  The Boundary Flags are visual reminders for your pet of where the Boundary Zone is located. The Receiver Collar will activate within 2 to 3 feet of the Boundary Flags. The flags should go just inside the boundary zone along the wire. To locate the wire:

  1. Remove the receiver collar from your pet and ensure it is on.
  2. Hold the test light to the receiver collar contacts at your pet’s neck height and walk out into your yard.
  3. Hold the collar and test light at the level of your pet's height.
  4. Walk towards the warning zone until the receiver collar beeps and the test light tool illuminates.
  5. Place a boundary flag in the ground at the location where you hear the beep and see the light of the test light tool flash.
  6. Walk back into the pet area until the beeping stops.
  7. Repeat this process around your yard, placing flags every 10 feet until the containment yard is fully marked with flags.

  Note: the higher the level of correction of the receiver collar, the brighter the light with flash. If you cannot see the light flash, increase the level of correction of the collar.

  

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• Will static correction harm my pet?

  The static correction is safe and harmless. It is effective enough to get your pet’s attention. The correction produces less energy than that produced by a static shock from carpeting.

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• Will this fence keep other pets out of my yard?

  No. Electronic fencing is only effective on pets who wear the Receiver Collar. Other animals can still enter your yard.

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• Can I use more than one receiver collar on the system?

  Yes. There is no limit to the number of pets you can contain with the containment system. It’s as simple as purchasing an additional compatible receiver collar for each pet.

  You can purchase additional receiver collars online or contact our Customer Care Center.

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• How do I locate a break in the boundary wire?
  • Locate your original splice(s) and verify they have a good, solid connection.
  • Check your yard to determine any possible damage to the boundary wire (e.g. recent digging, aerating, rodent burrowing, or any other noticeable disturbance in your yard next to the wire).
  • If you still cannot find the break in the boundary wire, there are 2 options for locating it.

  Option 1: Purchase a Wire Break Locator that will locate the break in the boundary wire. Watch this video for instructions on using the Wire Break Locator.

  Option 2: Follow the procedure below.

  1. Unplug the transmitter.
  2. Connect both ends of your twisted wire to one boundary wire terminal.
  3. Measure and cut a test wire which is half the length of your total boundary wire footage.
  4. Connect one end of test wire to the other boundary wire terminal.
  5. Locate the halfway point of your boundary and cut the boundary wire.
  6. Splice the other end of the test wire to either side of your boundary wire where you cut it in half.
  7. Plug in the fence transmitter and check the loop indicator light. If the loop indicator light is on, you can assume the break is in the other half of the boundary wire.
  8. If the loop indicator light did not come on, you may assume there is a break in this portion of the boundary wire. However, there is a small chance of having more than one break in your system.
  9. Be sure to check both halves of your entire loop.
  10. Replace the damaged boundary wire with new wire.
  11. Reconnect the boundary wire to the fence transmitter.
  12. Check the loop indicator light. If the loop indicator light is on, test the system with the receiver collar.

  If you suspect you have a partial wire break, contact our Customer Care Center and we'll be happy to help.

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• How do I repair a damaged wire (splice wires)?

  Before you begin splicing wire, it will be helpful to you to note the locations of all splices for future reference. If you ever have a wire break, these most often happen at a splice, and it will be helpful to you to be able to find your splices easily if this ever happens.

  It will also be helpful to make your splices waterproof. Gel-filled splices are included in your original containment system. Additional splice capsules and wire connectors are available for purchase online, by calling the Customer Care Center at 1-866-738-4379, and at most hardware stores.

  To make a splice:

  1. Strip approximately 3⁄8 inch of insulation off the ends of the boundary wires to be spliced. Make sure the copper of the wire is not corroded. If the boundary wire is corroded, cut it back to expose clean copper wire.
  2. Insert the stripped ends into the wire connector and twist the wire connector around the wires. Ensure that there is no copper exposed beyond the end of the wire connector. Tie a knot 3 to 4 inches from the wire connector. Ensure that the wire connector is secure on the wire splice.
  3. Once you have securely spliced the wires together, open the lid of the gel-filled splice capsule and insert the wire connector as deeply as possible into the waterproof gel inside the capsule.
  4. Snap the lid of the capsule shut. For proper system performance, the splice connection must be waterproof.

  Note: If your splice pulls loose, the system will not function. Make sure your splice is secure.

  

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• Can I leave the boundary wire above ground or even attach it to an existing fence?

  You can, but it is not recommended due to the potential for damage to the wire. We do recommend that you bury the wire or place it in a protective casing like a water hose but the system will work with the exposed and wire above ground. The boundary wire is buried so that it is not accidentally tripped over, cut, or damaged. Use care when using a weed eater or when digging near the boundary wire to prevent damage. It can be attached to any fence including a metal fence as long as it is galvanized. When attaching the boundary wire to the fence, becareful not to sever the wire.

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• How do I allow a place along the boundary wire where my pet can safely cross?

  To create the layout that you need, a double loop layout format will be necessary.

  First, run the wire around the perimeter. When you get to the end, make a U-turn with your wire and backtrack around the coverage area.

  Be sure to keep the wire 3 - 5 feet apart where you want signal. When you want to cancel the signal, bring the wires together and twist them 10 times per foot.

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• How do I run the wire over my driveway?

  You have a few options for working with a driveway as a part of your containment system.

  Concrete Driveway
  If your driveway is concrete, you can place the boundary wire in a convenient expansion joint or create a groove using a circular saw and masonry blade.

  • Clean out the expansion joint or groove.
  • Place the boundary wire in the groove
  • Cover the wire with an appropriate water proofing compound.
  • It may help to you to use landscape staples or half of a small piece of PVC pipe or water hose to protect the wire on either side of the driveway or sidewalk. This will ensure that the wire isn't cut during activities such as weed eating or mowing near the driveway.

  If you do not wish to cut your driveway and an expansion joint is not an option, you may want to consider using a double loop layout (See: What is the double loop layout and why do I need to do it?). You may also want to reconsider your layout and avoid the driveway as a part of your containment area.

  Gravel or Dirt Driveway
  If your drive is gravel or dirt, you can run the boundary wire through a PVC pipe or section of water hose to protect the boundary wire. Then bury the pipe or hose and wire.

  

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• How long will it take me to install an In-Ground Fence™ System?

  This is dependent on the layout you have planned, soil conditions, the tools you are using, amount of wire buried, etc. The majority of the time involved in installing your system is in burying the wire. This is typically considered a weekend project; it can be completed in about a day. It's very helpful to have someone to help you plan, layout, and install the system. 

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• What is the double loop layout and why do I need to do it?

  A double loop is a type of wire layout which gives you the option to establish a boundary when you do not want to contain your whole property. In the double loop layout, you run the wire from your transmitter and around the yard. Once the wire reaches the opposite side of the yard from the transmitter, the wire needs to make a U-turn and follow the same path at least 5 feet away from itself as it goes back into the transmitter.

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• What is a partial wire break and how do I find it?

  A partial wire break is when the wire is not completely broken into 2 pieces, but there is enough damage to cause problems in the system.

  Partial wire breaks can be more difficult to locate and fix.

  If you suspect you have a partial wire break, contact our Customer Care Center and we'll be happy to help.

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• What is the Short Loop Test and how is it done?

  The short loop test or system test is a simple test to determine if each component (fence transmitter, receiver collar, and boundary wire) is functioning properly. You'll need a piece of boundary wire at least 15 feet long. Write down the settings for your boundary control switch, boundary width control knob, and receiver collar before starting the test.

  View the short loop test step-by-step video

  1. Remove the receive collar from your pet. Make sure the battery is still good.
  2. Set the boundary control switch to B.
  3. Set the receiver collar correction level to 5.
  4. Disconnect the twisted boundary wire from the boundary wire terminals on the transmitter by pressing the red release levers on the connector and pulling the wires free.
  5. Insert the two ends of the test loop wire into the two boundary wire terminals on the transmitter. Lay test wire in a loop.
  6. Turn the boundary width control knob to 10 and then back to 5.
  7. Place the test light tool contacts on the contact points of the receiver collar. While holding the receiver collar with the test light tool in place, approach the wire from outside the loop, holding the collar 2 inches off the ground. Note the distance where the receiver collar activates from the wire.
  8. Turn the boundary width control knob to 10 and repeat step 7. The distance where the receiver collar activates should be greater than the previous result.
  9. If more than one receiver collar is used on the system, repeat the above test on each collar.
  10. Keep boundary width control knob position at 10. Set the boundary control switch to A. Approach the loop with the receiver collar as in Step 7 and verify the receiver collar activates.
  11. Keep the boundary width control knob position at 10. Set the boundary control switch to C. Approach the loop with the receiver collar as in Step 7 and verify the receiver collar activates.
  12. When testing is complete, return the boundary control switch and the boundary width control setting to the original positions noted earlier.
  13. Remove the test loop wire. Reconnect the twisted boundary wire from the boundary wire terminals on the transmitter by pressing the red release levers on the connector and inserting the wires.
  14. Repeat the boundary width testing from Step 6 until you achieve the desired boundary width of 12-20 feet.

   

  Interpreting the Results

  • If the power light or the loop indicator light are not both lit on the transmitter, or the alarm is on for any of the above tests, there is a problem with the transmitter. Contact the Customer Care Center.
  • If both the power and loop indicator lights are on, but the receiver collar does not activate on the test loop wire, the receiver collar is not working. Contact the Customer Care Center.
  • If the transmitter power and loop indicator lights are on in each of the 3 boundary control switch positions, and the receiver collar is activating at different distances on the test loop wire, the problem is most likely in the containment boundary wire. Perform the wire break location test to find and correct the wire break in your boundary wire.

  NOTE: Please note that some partial breaks do not cause the loop light to go out or the break alarm to activate, but can affect the signal. Be sure to check all splices, as many breaks in the wire occur in the area of the splices. When checking splices, look for any moisture or corrosion due to water getting to the wire.

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• What happens if the power goes out?

  The fence is designed to recognize power outages and shuts down without activating the Receiver Collar. Your pet will no longer be contained; keep your pet inside or use another containment method until the power returns.

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• Which fences work with which pet proofing barriers?

  If you already have a PetSafe in-ground fence, you can use the same collar with our pet proofing barriers. Purchase an extra barrier and place it in an area you don't want your pet to access. Choose from indoor and outdoor barriers.

  Wireless fences aren't compatible with our pet proofing barriers.

  	These fence systems	work with these receiver collars	and these barriers
  Wireless	Stay+Play Wireless Fence® (PIF00-12917) Wireless Containment System™ (PIF-300, XWF15-11801)	Stay+Play Wireless Fence® Receiver Collar (PIF00-12918, PIF00-14288) Stubborn Dog Stay + Play Wireless Fence® Receiver Collar (PIF00-13672) Extra Wireless Fence Receiver (PIF-275-19, XWF15-11802)
  Wireless Mapping	Wireless Mapping Fence (PIF00-13651)	Wireless Mapping Fence Add-A-Dog Receiver Collar (PIF00-13652)
  In-Ground	In-Ground Fence (PRF-3004W, PIG00-13661) Little Dog In-Ground Fence™ (PIG00-10773) Stubborn Dog In-Ground Fence (PIG00-10777) In-Ground Cat Fence System (PIG00-11007) In-Ground Fence (PRF-304W) Comfort Fit In-Ground Fence (PIG00-10773, PIG00-10674) Basic In-Ground Fence™(PIG00-14582) Rechargeable In-Ground Fence™ (PIG00-14673)	In-Ground UltraLight Collar (PUL-250) In-Ground UltraLight™ Collar (PUL-275) In-Ground Little Dog Collar (PIG00-10778) Stubborn Dog In-Ground Collar (PRF-275-19) In-Ground Cat Fence Collar (PIG00-11006) Rechargeable In-Ground Fence™ Collar (PIG00-13737) Ultralight Collar (RFA-345) Comfort Fit Collar (PIG00-10680, PIG00-10679, 300-458)	Indoor Pet Barrier Transmitter (PIRF-100)
  UltraSmart®	UltraSmart® In-Ground Fence™ (PIG00-13619) UltraSmart® Contain N Train In-Ground Fence (IUC-5100)	UltraSmart® In-Ground Fence™ Collar (PIG00-13620, RFA-427) UltraSmart® Contain N Train Collar (IUC-5225, IUC-4225)	All Pawz Away® pet barriers: Indoor Barrier (ZND-1000, ZND-1200) Outdoor Barrier (RFA-378, PWF00-11923) Mini Barrier (PWF00-14040, PWF00-13665) Threshold Barrier (RFA-514, PWF00-14406)
  YardMax®	YardMax® Rechargeable In-Ground Fence™ (PIG00-11115)	YardMax® Rechargeable In-Ground Fence™ Collar (PIG00-11116)	All Pawz Away® pet barriers: Indoor Barrier (ZND-1000, ZND-1200) Outdoor Barrier (RFA-378, PWF00-11923) Mini Barrier (PWF00-14040, PWF00-13665) Threshold Barrier (RFA-514, PWF00-14406)

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• I have a very small dog. Will the collar be too heavy for my dog?

  The Little Dog In-Ground Fence™ was designed just for little dogs to wear comfortably, and the In-Ground Cat Fence™, designed just for cats, comes with our lightest collar.

  While we recommend your pet be at least 5 or 8 pounds to wear our wireless or in-ground collars, many smaller dogs and even cats can wear collars from other fences. That means you can add your new small dog to your existing system, or you can purchase a wireless fence and collars for each pet.

  Our office dogs have personally tested these collars to make sure they will work for your pets.

  Wireless Fence Collars

  Bao, a tiny Yorkshire Terrier who weighs 4 pounds after a big meal, is wearing the Stay+Play Wireless Fence® Rechargeable Receiver Collar. The collar weighs about 3 ounces.

  

  Oliver, a 4-pound Chihuahua, can easily fit the Wireless Fence Receiver Collar for our original Wireless Pet Containment System™. The collar weighs 2.5 ounces.

  

  In-Ground Fence Collars

  Oliver the 4-pound Chihuahua loves showing off his In-Ground UltraLight™ Receiver Collar, which weighs 2.64 ounces. This is the standard collar that comes with the Basic In-Ground Fence™ and In-Ground Fence™.

  

  4-pound Yorkie Bao has no trouble wearing the YardMax® Rechargeable In-Ground Fence™ Receiver Collar either. This collar weighs only 1.5 ounces.

  

  Which Collar Will Work with My System?

  If you're purchasing an extra collar, check the Fence Collar Compatibility Chart to make sure the collar will work with your existing system.

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• Once my pet is trained to respect the yard boundaries, how do I bring my pet into and out of the yard?

  Once your pet learns the Boundary Zone, he will be reluctant to cross it for walks or car rides. You may need to convince your pet to leave the Pet Area with treats and praise.

  Before you take your pet across the Boundary Zone, remove the Receiver Collar. Make sure your pet is wearing his standard collar and attach a leash to the collar.

  There are 3 ways to take your pet outside the Boundary Zone.

  1. If you're going for a drive together and your car is in the Pet Area, you can put your pet in the car and drive him out of the Pet Area.
  2. You can also walk your pet out of the Pet Area. Give a command such as “OK” at a specific place of the Boundary Zone, such as the end of your driveway or sidewalk. Always leave the Pet Area with a leash at this place and your pet will associate leaving the Pet Area only on a leash, only at this place, and only with a person.
  3. You may also carry your pet out of the Pet Area.

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• How much wire do I need?

  Use our Wire Calculator to figure out how much wire you need for your in-ground fence layout.

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Installation & Setup

• How long will it take me to install an In-Ground Fence™ System?

  This is dependent on the layout you have planned, soil conditions, the tools you are using, amount of wire buried, etc. The majority of the time involved in installing your system is in burying the wire. This is typically considered a weekend project; it can be completed in about a day. It's very helpful to have someone to help you plan, layout, and install the system. 

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• Step 1: Install the Transmitter

  Choose the Location

  Place the transmitter:

  • In a dry, well ventilated, protected area.
  • Where temperatures do not fall below freezing.
  • At least 3 feet from large metal objects or appliances, as these items may interfere with the signal consistency.
  • In an easily accessible location so you can hear and respond to alarms.

  Install the Transmitter

  • Remove the mounting plate from the back of the transmitter by lightly depressing the dot on the top tab and sliding the plate down.
  • Using the screws provided, mount the plate to the wall within 5 feet of a standard grounded 3-prong outlet.
  • Slide the Fence Transmitter over the mounting bracket.

  Once you have mounted the Fence Transmitter, the Boundary Wire must exit the building. This can be accomplished via a window or through a hole drilled through the wall.

  • Ensure the drill path is clear of any utilities.
  • Make sure the Boundary Wire is not cut off or pinched by a window, door, or garage door, as this can damage it over time.
  • To prevent fires and electrical hazards, install the Fence Transmitter in buildings that are in accordance with state and local electrical codes.

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• Step 2: Charge the Receiver Collar
  1. Lift the rubber cover protecting the Receiver Charging Jack.
  2. Connect the Receiver Collar Charger connector to the Receiver Charging Jack. Note: The connector only fits one way, do not force it into the Charging Jack.
  3. Plug the Receiver Collar Charger into a standard AC wall outlet. The Receiver Collar light will glow red when the charger is properly seated and charging.
  4. Charge the Receiver Collar for 2-3 hours. The light will turn green when charging is complete. A built in safety circuit prevents the Receiver Collar from overcharging.
  5. After charging, replace the rubber cover to protect the Receiving Charging Jack.

  Each charge can last up to three months depending on frequency of use.

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• Step 3: Lay Out the System

  Tips forSsystem Layouts

  • Boundary Wire MUST start at the Fence Transmitter and make a continuous loop back.
  • Twisting the Boundary Wire cancels the signal and allows your pet to cross over that area without correction. Plastic or metal piping will not cancel the signal. Twist the Boundary Wire 10 to 12 times per foot to cancel the signal.
  • Design a layout that is suitable for your yard. Sample layouts and a grid for designing your layout are provided in your manual.
  • Always use gradual turns at the corners with a minimum of 3 foot radius to produce a more consistent boundary. Do not use sharp turns, as this will cause gaps in your boundary.
  • Avoid making passageways too narrow for your pet to move about freely (e.g., along the sides of a house).
  • For your pet’s protection, we recommend setting a Field Width for the Warning and Static Correction Zones to approximately 16 - 24 feet (8 - 12 feet on each side of the wire).
  • The Receiver Collar can be activated inside the house if the Boundary Wire runs along the outside wall of the house. If this occurs, remove your pet’s Receiver Collar before bringing him inside, decrease the range using the Boundary Width Control, or consider an alternate layout.

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• Step 4: Position the Boundary Wire

  When installing an in-ground fence system, lay out the boundary wire around your property. Use your proposed boundary and test the system BEFORE burying the wire or attaching it to an existing fence. This will give you freedom to adjust your wire layout should you need to.

  If you must cross underground utilities or buried cables with the boundary wire, do so at a 90-degree angle (perpendicularly). If you have a neighbor with a containment system, keep the boundary wires of your systems at least 10 feet apart. It may help to talk to your neighbor about the location of their boundary wire in their yard. If separating the wire by at least 10 feet from a neighboring containment systems wire does not reduce the inconsistent signal, contact our Customer Care Center.

  To Twist the Boundary Wire
  Twisting the boundary wire cancels the signal and allows your pet to cross over that area without receiving a static correction. When twisting wire, you must be twisting wire that completes the radio signal circuit.  This means, there is a wire leading from the transmitter and the wire goes around your yard and returns to the transmitter.  You must be twisting portions of the leading and returning wires together in order to cancel the signal in that area. Plastic or metal piping will not cancel the signal.  Twist the boundary wire 8 to 10 times per foot to cancel the signal.

  To Splice or Repair the Boundary Wire
  If you need additional boundary wire to expand your wire loop, you will need to splice the wires together. Since wire breaks tend to occur at splices, it is helpful to note the locations of all splices for future reference.  We also recommend that you create waterproof splices using gel-filled splicing caps.  These are available for purchase online or by contacting our Customer Care Center. They are also included in current containment systems.

  To create a splice or repair wire:

  • Strip approximately one-half inch of insulation off the ends of the boundary wires to be spliced. Make sure the copper boundary wire is not corroded. If the boundary wire is corroded, cut it back to expose clean copper wire.
  • Insert the stripped ends into the wire connector and twist the wire connector around the wires. Pull on the wires to make sure you have a strong splice connection. If you do not have gel-filled caps, apply waterproofing compound (e.g. silicone caulk) in and around the wire connector or wrap the wires and the wire connectors with electrical tape to prevent moisture from corroding the copper.

  NOTE: If your splice pulls loose, the entire system will fail.  Make sure your splice is secure.

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• Step 5: Prepare the Receiver Collar

  Your Receiver Collar comes with short Contact Points installed. Use the long Contact Points for pets with long or thick hair. Tighten the Contact Points using the Contact Point Wrench . Check the tightness weekly.

  To Turn On the Receiver Collar

  Press and hold the Mode Button for 1 second (3B). The green or yellow or red Receiver Indicator Light will turn ON for 5 seconds to indicate battery status, followed by the red Receiver Indicator Light flashing the Static Correction Level.

  To Turn off the Receiver Collar

  Press and hold the Mode Button continuously for 5 seconds. The red Receiver Indicator Light will be ON during this time. The red Receiver Indicator Light will then turn OFF and all Receiver Indicator Lights will stay OFF indicating that the unit is turned OFF. To extend the time between charging the Receiver Collar, consider turning OFF the Receiver Collar when it is not in use. Receiver Collar Status Indicators The Receiver Collar Status Indicator Light along with the alarm tones are used to determine the operational mode, the battery status, and the correction type. Refer to the Receiver Collar Status Indicator Table below to understand the status lights and tones for the Receiver Collar. During normal operation, the Receiver Collar Indicator Light will flash every 4 seconds to indicate the battery status as shown in the table below.

  Set the Static Correction Level

  The Static Correction levels increase in strength from 1 to 6. Refer to the table below to choose the Static Correction that best fits your dog. The Receiver Collar will emit a Warning Tone whenever your dog enters the Warning Zone, no matter what correction level is selected. If your dog continues into the Static Correction Zone, and the Receiver Collar is set to level 2 or above, your dog will receive a correction.

  1. Press the Mode Button and release when the Receiver Indicator Light illuminates Red.
  2. The Receiver Indicator Light will emit a series of Red Flashes representing the Static Correction Level.
  3. Increase the Static Correction Level by pressing and releasing the Mode Button within 5 seconds of the previous series of flashes.

  

  ReadyTest ® Feature
  ReadyTest ® gives you added confidence that the Receiver Collar is working and ready to use. When you remove the Receiver Collar from the charger, the receiver will automatically go into self-test mode for approximately 8 seconds. The receiver’s internal diagnostics will check that the battery charge is full and that all circuits are working correctly.

  Do not touch the Contact Points while the receiver is in test mode. When the collar is removed from the charger, the indicator light will go off and then come back on. The light will first glow red for three seconds, then go off. The indicator light will come back on for five seconds to indicate the status of the battery (green, yellow or red).

  The ReadyTest ™ is complete once you see the battery indicator status. If the Receiver Collar beeps and the indicator light glows solid red for 20 seconds, the ReadyTest ® self-test has failed. Replace the Receiver Collar in the charger for 5 seconds and then remove. Do not touch the Contact Points. If the Receiver Collar continues to fail the ReadyTest ® , call the Customer Care Center.

  PerfectFit ™ Test for Collar Fit
  This test is an added feature to verify fit but is not required for the system to function. After the ReadyTest ® , the Receiver Collar will go into PerfectFit ™ test mode. This mode begins with a flashing yellow light. To use this feature, you must place the Receiver Collar on your dog within 90 seconds of removing it from the Collar Charger. The Receiver Collar will emit a chime tone as the Contact Points touch your dog’s skin. You will know you have the proper fit when the collar chimes and flashes green 5 consecutive times. After 90 seconds, the Receiver Collar moves into normal operation mode.

  The Receiver Collar will still function normally if you are unable to place the Receiver Collar on your dog within 90 seconds of removing it from the Collar Charger. If you wish to use the PerfectFit ™ test after 90 seconds have passed, place the Receiver Collar back on the charger for 5 seconds. Remove the collar and allow it to complete the ReadyTest ® before placing it on your dog.

  Receiver Collar Status Indicators
  The Receiver Collar Status Indicator Light along with the Receiver Collar Alarm Tone are used to determine the operational mode, the battery status, and the correction type. Refer to the Receiver Collar Status Indicator Table below to understand the status lights and tones for the Receiver Collar. During normal operation, the Receiver Collar Indicator Light will flash every 3 seconds to indicate the battery status as shown in the table below.

  

  Additional Collar Features

  Anti-Linger Prevention keeps your dog from staying in the Warning Zone for long periods of time and draining the Receiver Collar battery. Your dog will hear a two second warning tone when he reaches the Warning Zone. If your dog does not return to the Pet Area after two seconds, he will receive a continuous static correction until he returns to the Pet Area.

  Run Through Prevention includes a unique “run-through” prevention so that your dog cannot escape the Pet Area without receiving an increased level of Static Correction. The Receiver Collar automatically increases the Static Correction when your dog continues more than 1 ⁄ 3 of the way through the pet fencing Field Width. For example, if the signal is detected 12 feet from the wire and your dog enters the Static Correction Zone, this feature is activated when he is approximately 8 feet from the Boundary Wire. Your dog will then receive a Static Correction that is at an increased level corresponding to the Static Correction level setting on the Fence Transmitter.

  Over Correction Protection limits static correction duration to 10 seconds in the unlikely event that your pet “freezes” in the Static Correction Zone. While the system locks out further Static Correction, the green light will remain on for 10 seconds before resuming the correction with tone for another 10 seconds. This pattern will repeat for a maximum of three cycles, a duration of 60 seconds, or until the pet leaves the Static Correction Zone.

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• Step 6: Connect Wires to Surge Protector & Transmitter

  (US and Canada)
  About Surge Protection
  Lightning strikes that occur even several miles away from your installation can create power surges or spikes which may damage your unprotected electronic pet containment system. The Surge Protector included with this system is designed to protect your In-Ground Fence™ from surges or spikes that can reach it via your AC power connection and/or your buried Boundary Wire.

  

  1. Turn the power OFF to the outlet that the Surge Protector and Fence Transmitter will be plugged into.
  2. We recommend that, if possible, you use the outlet center screw that holds the cover plate in place to secure the Surge Protector to the outlet. To do this, tape the top of the cover plate to the wall, then remove the cover plate center screw. Plug the Surge Protector into the lower outlet and then secure the cover plate using the longer screw included with the protector. The screw is for mechanical attachment only and does not ground the protector. Remove the tape and turn ON the power to the outlet.
  3. Run the Boundary Wire through a window, under a door, through a crawl space vent, or any other appropriate available access. You can also drill a hole through your wall.
  4. Strip 3 ⁄ 8 inch of insulation from the ends of the Boundary Wire. Insert the stripped ends into the 2 left red connector holes on the bottom of the Surge Protector labeled “Loop.” There should be 1 wire in each connector hole. Depress the plastic tab, insert the wires and release the tab. Make sure the wires do not touch each other at the terminals.
  5. Verify that the boundary loop and transmitter wires connect to the proper Surge Protector terminals. Reversed connections will result in an increased risk of surge related damage.
  6. Determine the length of wire needed to pass from the Surge Protector to the Fence Transmitter. Measure and cut 2 lengths of wire, then strip 3 ⁄ 8 inch of insulation at both ends. Twist the 2 lengths together, with at least 10-12 twists per foot, so the wires will not send out a signal
  7. Insert the ends of the twisted transmitter wires into the right 2 black connectors at the bottom of the Surge Protector labeled “Transmitter.”
  8. Pull the tab on the Fence Transmitter to the left to insert the opposite ends of the twisted wire into the Loop Wire Terminals.
  9. Turn the Field Width Control knob to the 9 o’clock position.
  10. Plug in the Transmitter power adapter to the outlet on the front of the Surge Protector and turn the Fence Transmitter ON.
  11. The Indicator Light on the Transmitter should illuminate to green indicating a properly installed boundary loop. If this does not happen, refer to the Transmitter Status Indications label underneath the Transmitter lid or see the “Troubleshooting” section in this guide. For added protection, when unused for long periods of time or prior to thunderstorms, unplug from the wall outlet and disconnect the Loop Boundary Wires. This will prevent damage to the Transmitter due to surges.

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• Step 7: Verify Transmitter Boundary Wire Connection with Receiver Collar

  With the Boundary Wire in place and properly connected and the Receiver Collar fully charged, it is time to test the system. This step needs to be completed for both YardMax and Traditional Modes.

  To prevent an unintended correction for your pet, test the boundary location and width after any change. Testing the system ensures you have signals in proper direction to contain your pet. If wire is reversed, go back to Fence Transmitter and swap the wires going into red and black connectors.

  1. Remove the Receiver Collar from your dog.
  2. Power the Fence Transmitter ON. Set Fence Transmitter Mode (A/B) Switch to A (YardMax mode)
  3. Set the Boundary Width Dial to 3.
  4. Select a section of straight Boundary Wire that is at least 50 feet long.
  5. Set Receiver Collar to Correction Level 6.
  6. Place the Test Light Tool Contacts on the Contact Points of the Receiver Collar.
  7. Hold the Receiver Collar with the Contact Points pointing up on the receiver facing the Boundary Wire.
  8. Start inside the Pet Area approximately 5 feet from the Boundary Wire. Test the Boundary by approaching and crossing the boundary wire as shown. As you cross the wire, you will hear the Warning Tone and see the test light flash as you continue to walk further.
  9. If you don’t hear the warning tone, turn around and walk back across the Boundary Wire into the Pet Area to see if it tones in that direction as the wire may be reversed. If so, reverse the wires at the connector to the Fence Transmitter. Do not adjust the wires connected to the Surge Protector. Then, repeat the test.
  10. After verifying Receiver Collar operation at the boundary, use the labels to identify the wire connections to the Fence Transmitter and the Surge Protector. This will be convenient to have should any of the wires become disconnected.

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• Step 8: Test Receiver Collar

  Test Receiver Collar in YardMax Mode

  In YardMax mode, excessive snowfall (>1 .5 ft) may place your dog outside the signal field allowing your dog to leave the Pet Area. You may need to switch to Traditional Mode or increase the boundary width until the snow recedes.

  1. Verify that Fence Transmitter ¡s set to Mode A, Yard Max mode.
  2. Power the Fence Transmitter ON.
  3. Select a section of straight Boundary Wire that is at least 50 feet long.
  4. Set the Receiver Collar to Level 6.
  5. Place the Test Light Tool contacts on the Contact Points of the Receiver Collar. Hold the Receiver Collar with the Contact Points pointing up (7C), facing the Boundary Wire.
  6. Hold the Receiver Collar 1 to 1 1/2 feet above your dog’s neck height. If you have multiple dogs, use the neck height of your tallest pet. Note: Minimum adjustment height is 30 inches. Toy breeds less than 15 inches in height, set Boundary Width Dial on Fence Transmitter to #1 position.
  7. Begin with the Boundary Width Dial on the Fence Transmitter set to the #1 position.
  8. Start inside the Pet Area, slowly approach the Boundary Wire, when you cross the Boundary Wire, the Receiver Collar should tone. If this is too low and you do not hear the tone or see the test light flash, increase the transmitter dial setting by 1. Keep adjusting the transmitter dial until it is set where the Receiver Collar tones only when it is within 1 to 1 1/2 feet above your dog’s neck height at the boundary.
  9. Once this setting is determined, set Fence Transmitter to Mode B, Traditional Mode. Hold Receiver Collar as close to the ground as possible. Walk all over the Pet Area where the pet should be free to play. If you come across areas where the Receiver Collar activates with tone and or Static Correction, you will need to try adjusting your layout where the Boundary Wire crosses cable, telephone, or power wires. If you still cannot correct this problem, you will need to use the Traditional Mode Transmitter setting for your layout.
  10. If your layout checks out well, and you plan to use YardMax mode, slide Fence Transmitter switch back to A, YardMax’ mode.
  11. Adjust your Receiver Collar setting to Level 1 for tone only training. Once you are satisfied that your system is functioning properly, you are ready to start burying the Boundary Wire.

  Test Receiver Collar in Traditional Mode

  1. Power the Fence Transmitter ON.
  2. Set Fence Transmitter Mode (NB) Switch to B (Traditional Mode).
  3. Set the Boundary Width Dial to the 7 as the starting position.
  4. Test the Boundary Width by selecting a section of straight Boundary Wire that is at least 50 feet long. Start inside the Pet Area.
  5. Set the Receiver Collar to Level 6.
  6. Place the Test Light Tool Contacts on the Contact Points of the Receiver Collar. Hold the Receiver Collar with the Contact Points pointing up, at your dog’s height, and facing the Boundary Wire.
  7. Starting inside the Pet Area, slowly approach the Boundary Wire until you hear the warning tone (8A). When you hear the warning tone, you have identified the Boundary Width distance (Static Correction Zone). Two seconds after the warning tone, the test light will begin to flash. To avoid having the Receiver Collar go into Over Correction Protection mode, walk back into the Pet Area until the beeping stops.
  8. Adjust the Boundary Width Dial so that the Receiver Collar tones within the desired range of the Boundary Wire. To best use the automatic Run- Through Prevention feature, the Boundary Width should extend at least 10 feet from the Boundary Wire (total Boundary Width of 20 feet).
  9. Test in a number of different locations around the pet area until you are satisfied that the system is functioning properly.
  10. Next, walk all around the pet area to ensure there are no areas where the Receiver Collar may activate from signals coupled onto buried wires or cables. Test the collar in and around the inside of the house as well. As mentioned, cable and wires from cable TV, electrical, or telephone lines may conduct pet fencing signals inside and outside the house that can activate the dog’s collar accidentally. While rare, if this occurs, your Boundary Wire should be moved or modified where it crosses these outside lines.
  11. To test the run-through prevention feature, walk beyond the Boundary Wire. The Receiver Collar should tone and the Test Light should flash. If the Receiver Collar did not tone or the Test Light did not flash, see the “Troubleshooting” section.
  12. Adjust your Receiver Collar setting to Level 1 for tone only training. Once you are satisfied that your system is functioning properly, you are ready to start burying the Boundary Wire.

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• Step 9: Install the Boundary Wire

  Underground cables can carry high voltage. Have all underground cables marked before you dig to bury your wire. In most areas, this is a free service. Avoid these cables when you dig.

  Before you begin installing the Boundary Wire, turn the Fence Transmitter OFF and unplug the adapter from the Surge Protector.

  Bury the Boundary Wire

  • Burying the Boundary Wire is recommended to protect it and prevent disabling the system.
  • Cut a trench 1-3 inches deep along your planned boundary.
  • Place the Boundary Wire into the trench maintaining some slack to allow it to expand and contract with temperature variations.
  • Use a blunt tool such as a wooden paint stick to push the Boundary Wire into the trench. Be careful not to damage the Boundary Wire insulation.

  To Attach the Boundary Wire to an Existing Fence
  The Boundary Wire of the PetSafe ® In-Ground Fence ™ can be attached to a chain link fence, split rail fence, or a wooden privacy fence. The Boundary Wire can be attached as high as needed. However, make sure the Field Width is set at a high enough range for the pet to receive the signal. If using a Double Loop with an existing fence at least five feet tall, run the Boundary Wire on top of the fence and return it on the bottom of the fence to get the five foot separation needed.

  • Chain Link Fence: Weave Boundary Wire through the links or use plastic quick ties.
  • Wooden Split Rail or Privacy Fence: Use staples to attach Boundary Wire. Avoid puncturing the insulation of the Boundary Wire.
  • Double Loop with an Existing Fence: Run the Boundary Wire on top of the fence and return it on the bottom of the fence to get the five foot separation needed.
  • Gate (Single Loop): Bury the Boundary Wire in the ground across the gate opening. Note: The signal is still active across the gate. Your pet cannot pass through an open gate without receiving a correction.
  • Gate (Double Loop): Bury both Boundary Wires across the gate opening while keeping them five feet apart.

  To Cross Hard Surfaces (driveways, sidewalks, etc.)

  • Concrete Driveway or Sidewalk: Place the Boundary Wire in a convenient expansion joint or create a groove using a circular saw and masonry blade. Place the Boundary Wire in the groove and cover with an appropriate waterproofing compound. For best results, brush away dirt or other debris before patching.
  • Gravel or Dirt Driveway: Place the Boundary Wire in a PVC pipe or water hose to protect the Boundary Wire before burying.

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• Step 10: Place the Boundary Flags

  The flags are visual reminders for your pet of where the Warning Zone is located. The flags should go just inside of the boundary zone along the wire.

  1. Remove the receiver collar from your pet and ensure it is on.
  2. Hold the test light to the receiver collar contacts at your pet’s neck height and walk out into your yard.
  3. Hold the collar and test light at the level of your pet's height.
  4. Walk towards the warning zone until the receiver collar beeps and the test light tool illuminates.
  5. Place a boundary flag in the ground at the location where you hear the beep and see the light of the test light tool flash.
  6. Walk back into the pet area until the beeping stops.
  7. Repeat this process around your yard, placing flags every 10 feet until the containment yard is fully marked with flags.

  For YardMax fences in YardMax mode:

  1. Place the Boundary Flag along the Boundary Wire approximately 6 inches inside the Pet Area.
  2. Place a flag in the ground every 10 feet.

  

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• What is the double loop layout and why do I need to do it?

  A double loop is a type of wire layout which gives you the option to establish a boundary when you do not want to contain your whole property. In the double loop layout, you run the wire from your transmitter and around the yard. Once the wire reaches the opposite side of the yard from the transmitter, the wire needs to make a U-turn and follow the same path at least 5 feet away from itself as it goes back into the transmitter.

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• Fitting the receiver collar

  The proper fit and placement of your receiver collar is important for effective training. The contact points must have direct contact with your pets skin on the underside of their neck. 

  1. Make sure the receiver collar is turned off.
  2. Start with your pet standing comfortably.
  3. Center the contact points underneath your pets neck, touching the skin. If your pet has a long or thick coat, consider using the long contact points to reach through the fur.  These can be purchased online or from our Customer Care Center. Note: It is sometimes necessary to trim the hair around the contact points to make sure that contact is consistent.
  4. Check the tightness of the receiver collar by inserting one finger between the end of a contact point and your pets neck. The fit should be snug but not constricting.
  5. Allow your pet to wear the collar for several minutes then recheck the fit. Check the fit again as your pet becomes more comfortable with the receiver collar.
  6. If you'd like to to trim the collar strap, mark the desired length of the receiver collar with a pen. Allow for growth if your pet is young or grows a thick winter coat. Remove the receiver collar from your pet and cut off the excess. If your receiver has a nylon strap, seal the edge of the cut collar by applying a flame along the frayed edge.

  If your collar is a QuickFit collar, it is designed so you can quickly attach and remove the Receiver Collar from your pet while maintaining the desired fit.

  1. With the Snap Buckle fastened, thread the collar through the Metal Buckle .
  2. Slide the excess collar through the “C” Loop on top of the Snap Buckle. This will hold the excess collar in place.
  3. Once the collar fit is determined, use the Snap Buckle to remove and replace the collar.

  Replacing the Receiver on a New Collar Strap

  1. Slide the receiver off the old strap.
  2. Slide the receiver on the new strap.
  3. Adjust the slide buckle so the collar won't become loose around your pet’s neck.
  4. Make sure the ridges are facing up or the collar may slip.

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• Setting Up Pet-Free Zones with Pawz Away Barriers

  Your YardMax Receiver Collar also works with our Pawz Away° deterrence products to keep your pet away from areas inside or outside your home. The Pawz Away Pet Barriers are easy to operate and you can use more than one to protect multiple areas. Purchase the Pawz Away Pet Barriers by scrolling down to Accessories or by calling our Customer Care Center. Please note that the YardMax collar tone-only mode doesn't work with Pawz Away barriers; the collar will deliver the first level of static correction even if it is set to tone-only mode.

  • The Pawz Away Mini Pet Barrier (PWFOO-14040) transmits an elliptical radio signal adjustable up to 5 feet. Pinpoint off-limit areas for pets indoors or outdoors with this discreet battery operated, waterproof barrier.
  • The Pawz Away Indoor Pet Barrier (ZND-1 000) protects many areas inside your home and can teach your pet to stay off of furniture, away from trash or out of certain rooms. The small, battery operated Indoor Barrier fits discreetly inside your home and protects a circular area up to 12 feet in diameter.
  • The Pawz Away Outdoor Pet Barrier (RFA-378) teaches your pet to avoid areas in / your landscape. The waterproof and battery-operated Outdoor Barrier is disguised as a rock to blend into your landscape. It can wirelessly protect a circular area up to 16 feet in diameter or protect a custom shaped area using up to 150 feet of Boundary Wire.

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• What gauge of wire can I use?

  The boundary wire you use must be copper and insulated, and can be between 14-20 gauge. The smaller the gauge number, the bigger the wire. You can determine the gauge and type of wire by the color of the insulation.

  Red – 20 gauge, stranded
  Green – 20 gauge, solid
  Yellow – 20 gauge, solid
  Blue – 20 gauge, solid

  You can mix stranded and solid wire by splicing them together. You can also mix two different gauges as long as they are just one gauge apart. For example, you can splice together 18 and 20 gauge wire, but not 16 and 20 gauge. However, the containment area will only be as strong as the smallest gauge of wire, so the total boundary area may vary slightly.

  When splicing wire, we recommend using the gel-filled splice capsules that come with the kits. To splice wires:

  1. Strip about 3/8”of insulation from each end of the wire.
  2. Insert the stripped ends of the wire into the wire connector and twist.
  3. Tie a knot 3-4 inches from the wire connector.
  4. Insert the wire connector as deep as possible into the gel inside the capsule.
  5. Close the capsule lid.

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• How does YardMax mode work?

  In Traditional Mode, YardMax layouts are the same as other in-ground fences.

  

  In YardMax Mode, the Warning Zone begins on the other side of the boundary, so your pet gets to enjoy more of your yard! The Boundary Zone continues past the Warning Zone indefinitely. Your pet can't run through the Boundary Zone. He will receive corrections from his collar until he returns to the Pet Area. This helps your pet learn that he's only allowed in the yard. Over-Correction Protection means your pet won't be corrected for more than 15 seconds.

  

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Training

• Fitting the receiver collar

  The proper fit and placement of your receiver collar is important for effective training. The contact points must have direct contact with your pets skin on the underside of their neck. 

  1. Make sure the receiver collar is turned off.
  2. Start with your pet standing comfortably.
  3. Center the contact points underneath your pets neck, touching the skin. If your pet has a long or thick coat, consider using the long contact points to reach through the fur.  These can be purchased online or from our Customer Care Center. Note: It is sometimes necessary to trim the hair around the contact points to make sure that contact is consistent.
  4. Check the tightness of the receiver collar by inserting one finger between the end of a contact point and your pets neck. The fit should be snug but not constricting.
  5. Allow your pet to wear the collar for several minutes then recheck the fit. Check the fit again as your pet becomes more comfortable with the receiver collar.
  6. If you'd like to to trim the collar strap, mark the desired length of the receiver collar with a pen. Allow for growth if your pet is young or grows a thick winter coat. Remove the receiver collar from your pet and cut off the excess. If your receiver has a nylon strap, seal the edge of the cut collar by applying a flame along the frayed edge.

  If your collar is a QuickFit collar, it is designed so you can quickly attach and remove the Receiver Collar from your pet while maintaining the desired fit.

  1. With the Snap Buckle fastened, thread the collar through the Metal Buckle .
  2. Slide the excess collar through the “C” Loop on top of the Snap Buckle. This will hold the excess collar in place.
  3. Once the collar fit is determined, use the Snap Buckle to remove and replace the collar.

  Replacing the Receiver on a New Collar Strap

  1. Slide the receiver off the old strap.
  2. Slide the receiver on the new strap.
  3. Adjust the slide buckle so the collar won't become loose around your pet’s neck.
  4. Make sure the ridges are facing up or the collar may slip.

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• How old should my pet be before I start training?

  For best results, your pet should be 4 to 6 months old and know basic commands such as sit and stay.

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• How long can my pet wear the receiver collar?

  Never leave the receiver collar on your pet for more than 12 consecutive hours and remove the receiver collar from your pet when indoors for the comfort of your pet.

  Millions of pets are comfortable while they wear stainless steel contacts. Here are some important steps for the health and comfort of your pet:

  • Proper fit of the collar is important. A collar worn for too long or made too tight on the pet’s neck may cause skin damage. Ranging from redness to pressure ulcers; this condition is commonly known as bed sores.
  • When possible reposition the collar on the pet’s neck every few hours.
  • Check the fit to prevent excessive pressure.
  • Always follow the instructions in your product manual.
  • Never connect a lead/leash to the electronic collar; it will cause excessive pressure on the contact points within the collar.
  • Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
  • You may need to trim your pet's hair in the area of the contact points for your system to function properly. However, never shave the dog’s neck; this may lead to a rash or infection.
  • Some pets have sensitivity to the contact points in the collar, a condition similar to bed sores in humans. You may find after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions.

  If a rash or sore is found on your pet:

  • Discontinue use of the collar until the skin has healed.
  • If the condition persists beyond 48 hours, see your veterinarian.

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• Training your pet to a containment system: Step 1: Flag Recognition

  All pets are different, so it's important to be patient with yourself and your pet. Some pets may understand the training quickly, and others may take more time. Paying attention to your pet while you are going through the training and having patience will ensure you both enjoy years of freedom and safety.

  Goal: 
  The goal of phase 1 training is to familiarize your pet with the boundary flags, boundary, tone, and correction. You will introduce your pet to the tone and the static correction and teach your pet where it happens.

  Setup:

  • Turn your pet’s receiver collar on and set it to level 1, the tone only setting. If your collar does not have a tone only setting, do not place the collar on your pet during this phase of training.
  • Place the receiver collar on your pet’s neck or simply hold the collar near enough for your pet to hear the beeping of the collar during training. 
  • Put a separate non-metallic collar on your pet’s neck ABOVE the receiver collar and attach a leash.
  • Note: Be sure the extra collar does not put pressure on the contact points.

  Familiarizing Your Pet With the Boundary Flags

  1. Begin by having some play time with you pet, making it fun for your pet.
  2. Walking your pet on a leash in the pet area.
  3. Move towards the boundary flags. Allow your pet to hear the warning tone, then lead your pet back into the containment area quickly. Praise your pet when he leaves the boundary zone.
  4. Repeat this process at several different boundary flags.
  5. Continue the training until your pet resists going near the boundary flag.  It may help to say "no" if your pet attempts to go near the flags. 
  6. Work with your pet in 15 minute increments. Have about 3 training sessions per day. 

  

  Introducing Your Pet to the Static Correction

  1. With the collar on your pet and in the "on" position, walk your pet on a leash in the pet area.
  2. Calmly praise and talk to your pet.
  3. Allow your pet to move toward the boundary flags.
  4. When your pet enters the warning zone, the receiver collar will activate and start beeping. As your pet continues past the flags into the static correction zone, he will receive a static correction.
  5. Immediately after your pet receives a correction, lead him back into the pet area. Praise him warmly and keep very calm body language. 
  6. Repeat this process at several different boundary flags. Never pull or call your pet into the static correction zone.

  

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• Training your pet to a containment system: Step 2: Distraction Phase

  Training sessions should start at 10-15 minutes, gradually increasing to over an hour. Your pet is ready for this step only when he clearly avoids the entire boundary flag line, regardless of any distractions or temptations. During this step, do not leave your pet unattended.

  Goal
  To train your pet to stay within the pet area even with distractions outside of the pet area.

  Setup

  • Put a separate non-metallic collar on your pet’s neck ABOVE the receiver collar and attach a leash. Note: Be sure the extra collar does not put pressure on the contact points.
  • Create distractions to tempt your pet to enter the warning and static correction zones, such as have a family member cross from inside the pet area to outside of it, throw a ball outside of the pet area, or have a neighbor walk their pet outside of the pet area.

  Steps

  1. Put the collar on your pet and in the "on" position.
  2. Walk your pet on a leash toward the boundary flags. Use one of the distraction methods list above. If your pet follows, let him / her feel a correction and quickly lead them back into the pet area and praise them. If your pet does not follow the family member, praise him / her warmly.
  3. Have a family member or a neighbor with a dog walk outside the pet area parallel to the boundary flag line.
  4. Repeat the interaction with your pet as in step 1.
  5. With your pet on a leash, throw a ball outside the boundary flag line. Again, repeat the interaction with your dog as in previous steps.
  6. Repeat distractions at several different boundary flags.
      

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• Training your pet to a containment system: Step 3: Unleashed Supervision & Monitoring

  Goal
  To give your pet free run of the pet area off the leash. 

  Steps

  1. Walk around the yard and play with your pet, staying within the pet area at all times.
  2. Preoccupy yourself with another task in the yard while watching your pet.
  3. Should your pet escape, take the receiver collar off or turn the system off at the fence transmitter and lead him or her back into the pet area.
  4. Now your pet is ready to run! Check in on your pet at regular intervals.
  5. Note: After you are satisfied your pet's training is complete, remove every other boundary flag every 4 days until all flags are removed. Save boundary flags for future use.

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• My pet reacts strongly to the static correction and has become fearful.

  This can happen if the static correction level is too high. It is best to start on the lowest level of correction and increase the levels gradually. To solve your immediate issue, lower the static correction level and reassure your pet and offer praise.

  Make sure you are in control of the situation when your pet receives his/her first static corrections (have him/her on a leash attached to a separate, non-metallic collar) and lead him into the pet area and praise him/her. If your pet remains fearful, suspend training and start again the next day. Make sure to end all training sessions on a positive note with lots of praise and play.

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• Will static correction harm my pet?

  The static correction is safe and harmless. It is effective enough to get your pet’s attention. The correction produces less energy than that produced by a static shock from carpeting.

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• Where do I put my boundary flags?

  The Boundary Flags are visual reminders for your pet of where the Boundary Zone is located. The Receiver Collar will activate within 2 to 3 feet of the Boundary Flags. The flags should go just inside the boundary zone along the wire. To locate the wire:

  1. Remove the receiver collar from your pet and ensure it is on.
  2. Hold the test light to the receiver collar contacts at your pet’s neck height and walk out into your yard.
  3. Hold the collar and test light at the level of your pet's height.
  4. Walk towards the warning zone until the receiver collar beeps and the test light tool illuminates.
  5. Place a boundary flag in the ground at the location where you hear the beep and see the light of the test light tool flash.
  6. Walk back into the pet area until the beeping stops.
  7. Repeat this process around your yard, placing flags every 10 feet until the containment yard is fully marked with flags.

  Note: the higher the level of correction of the receiver collar, the brighter the light with flash. If you cannot see the light flash, increase the level of correction of the collar.

  

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• My pet keeps running through the boundary.
  • Make sure the boundary width is at least 12 feet to 20 feet wide.
  • Test the receiver collar with the test light tool, walking toward the boundary wire. If the test light flashes, check the fit of the receiver collar on your pet.
  • If receiver collar is not activating see “My receiver collar is not correcting.”
  • If receiver collar is activating:
  • If receiver collar has adjustable correction levels, increase the level of static correction one level at a time and test each level on your pet before progressing to the next level
  • Turn up transmitter boundary dial
  • Trim pet’s fur
  • Purchase longer contact points
  • Repeat the training steps to reinforce the boundary for your pet.
  • If pet is now receiving the correction but still will not stay in the yard, even after reinforcement of training, you may need a stronger receiver collar. We offer a stubborn dog receiver collar with higher correction intensity levels for wireless systems and one for in-ground systems.

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• Training Your Dog: PetSafe Little Dog In-Ground Radio Fence
  

  A step-by-step guide with tips and troubleshooting for training your dog to understand and respect your new PetSafe little dog in-Ground radio fence. Proper training of your pet is essential to the success of your PetSafe fence system.

  • 6:29Watch Now

  
  Close
• PetSafe In-Ground Containment: Planning & Installation
  

  A step-by-step guide to planning the layout of your PetSafe in-ground fence and installing your containment system

  • 8:29Watch Now

  
  Close
• My loop light is off or my Transmitter is beeping.

  The loop light goes off and the Transmitter starts beeping when a wire break is detected. Try a System Test to check to see if your wire is broken.

  1. Remove the Receiver Collar from your dog and make sure it is installed with a good battery.
  2. Unplug the Power Adapter from the Fence Transmitter Power Jack. Note the current range settings.
  3. Set the Range Boundary Control switch to Low.
  4. Set the Receiver Collar Static Correction level to highest setting, if applicable.
  5. Disconnect the twisted Boundary Wire from the Boundary Wire terminals on the Fence Transmitter by pressing the red release levers on the connector and pulling the wires free. For older Transmitters unscrew the red terminals.
  6. Cut approximately 15 feet of unused Boundary Wire, strip 3/8 inch off the ends of both sides, and connect it to the Boundary Wire Terminals.
  7. Insert the two ends of the test loop wire into the Boundary Wire Terminals on the Transmitter.
  8. Plug the Power Adapter into Fence Transmitter Power Jack.
  9. Turn the Boundary Width control knob to 10 and then back to 5.

  Close
• My Receiver isn’t picking up a signal over my yard wire.
  • Check to make sure the Transmitter is on and receiving power.
  • Check the boundary control settings to make sure the system range isn’t turned down too low or too high.
  • Check the batteries in your Receiver.

  Try a system test to make sure your Transmitter and Receiver are working correctly:

  1. Remove the Receiver Collar from your dog and make sure it is installed with a good battery.
  2. Unplug the Power Adapter from the Fence Transmitter Power Jack. Note the current range settings.
  3. Set the Range Boundary Control switch to Low. 
  4. Set the Receiver Collar Static Correction level to the highest setting, if applicable.
  5. Disconnect the twisted Boundary Wire from the Boundary Wire terminals on the Fence Transmitter by pressing the red release levers on the connector and pulling the wires free. For older Transmitters unscrew the red terminals.
  6. Cut approximately 15 feet of unused Boundary Wire, strip 3/8 inch off the ends of both sides, and connect it to the Boundary Wire Terminals.
  7. Insert the 2 ends of the test loop wire into the Boundary Wire Terminals on the Transmitter.
  8. Plug the Power Adapter into the Fence Transmitter Power Jack.
  9. Turn the Boundary Width control knob to 10 and then back to 5.
  10. Place the Test Light Tool Contacts on the Contact Points of the Receiver Collar. While holding the Receiver Collar with the Test Light Tool in place, approach the wire from outside the loop. Make a mental note of the distance between you and the wire when the Receiver Collar activates.
  11. Turn the Boundary Width Control knob to 10 and repeat step 9. The distance where the Receiver Collar activates should be greater than that of step 9.
  12. If more than one Receiver Collar is used on the system, repeat the above test on each Collar.

  Interpreting the Results:

  • If the Power light or the Loop indicator light are not both lit on the Fence Transmitter or the alarm is on, call Customer Care.
  • If both the Power and Loop indicator lights are on and the Transmitter alarms when you remove one side of the wire, but the Receiver Collar does not activate on the test loop wire, call Customer Care.
  • If both the Power and Loop indicator lights are on and the Receiver Collar is activating at different distances on the test loop wire, the problem is in the containment Boundary Wire.

  Close
• My Transmitter’s power LED light isn’t lighting up.

  Try plugging it into a different outlet. If the Transmitter still doesn’t light up, call Customer Care for additional troubleshooting.

  Close
• My signal is inconsistent and the Receiver is either correcting too far away from, or too close, to the wire.

  If the signal on your wire is too high or too low, check the settings on your Transmitter. Refer to the chart below and make sure the High/Low or A/B/C setting on your Transmitter is set correctly for your yard layout size.
  
  For Transmitters with A/B/C:

  • A: More than 2400 feet of wire in layout
  • B: Up to 1300 feet of wire in layout
  • C: 1300 - 2400 feet of wire in layout

  For Transmitters with High/Low:

  • High: 30 acres or more of wire in layout
  • Low: Less than 30 acres of wire in layout

  If signal issues continue, make sure there are no large metal objects or electronic items near the Transmitter or along the fence line, as this can affect the signal. You might need to move large metal objects farther away from the boundary wire or move your boundary wire to a different location.

  Close

Troubleshooting

• The Receiver Collar is not beeping or administering a Static Correction.
  • Make sure Receiver Collar is turned on and Battery Status Lights are flashing every 4-5 seconds
  • Charge Receiver Collar
  • Check that the Transmitter is plugged into a working AC outlet, and the Power Light is on.
  • For YardMax fences in YardMax mode, excessive snowfall (over 1.5 feet) may place your dog outside the signal field. Switch to Traditional Mode or increase the boundary width until the snow melts.

  Close
• What happens if the power goes out?

  The fence is designed to recognize power outages and shuts down without activating the Receiver Collar. Your pet will no longer be contained; keep your pet inside or use another containment method until the power returns.

  Close
• The collar is not charging.
  • Check that the Receiver Collar is properly seated on the Collar Charger with PetSafe ® logo facing up.
  • Verify that the contact on the Collar Charger is clean and that there is no coating on the Receiver Collar Contact Points.
  • Check that the Receiver Collar strap is not pushing the receiver up off of the Collar Charger.
  • If the Indicator Light on the Receiver Collar still does not glow red when placed on the Collar Charger, there is a problem with the Collar Charger. If the Indicator Light glows red when placed on the Collar Charger but goes out after removing the Receiver Collar without performing the ReadyTest®, there is a problem with the Receiver Collar. Call the Customer Care Center.

  Close
• In YardMax mode, the Receiver Collar corrects within the Pet Area.
  • Check and make sure that the receiver activation height is not greater than 1 ½ feet above  the dog’s neck height when crossing the Boundary Wire.
  • There could be an inconsistent signal due to close proximity to telephone wires or television cables etc. Readjust boundary wires where crossing buried cables.

  Close
• In YardMax mode, the collar corrects my pet when he returns to the Pet Area.
  • Make sure yardMax Fence Mode Switch is set to A.
  • Reverse the wires connected to the transmitter.
  • Re-test the boundary.

  Close
• The collar activates inside the house.
  • Make sure the boundary wire is not running within 15 feet of the house. The signal can transmit through your home's walls.
  • Make sure boundary wires are twisted from the boundary to the transmitter.
  • (Traditional Mode only) Turn the Boundary Width Dial to decrease the distance from the boundary wire that the collar activates.

  Close
• My pet reacts strongly to the static correction and has become fearful.

  This can happen if the static correction level is too high. It is best to start on the lowest level of correction and increase the levels gradually. To solve your immediate issue, lower the static correction level and reassure your pet and offer praise.

  Make sure you are in control of the situation when your pet receives his/her first static corrections (have him/her on a leash attached to a separate, non-metallic collar) and lead him into the pet area and praise him/her. If your pet remains fearful, suspend training and start again the next day. Make sure to end all training sessions on a positive note with lots of praise and play.

  Close
• How do I locate a break in the boundary wire?
  • Locate your original splice(s) and verify they have a good, solid connection.
  • Check your yard to determine any possible damage to the boundary wire (e.g. recent digging, aerating, rodent burrowing, or any other noticeable disturbance in your yard next to the wire).
  • If you still cannot find the break in the boundary wire, there are 2 options for locating it.

  Option 1: Purchase a Wire Break Locator that will locate the break in the boundary wire. Watch this video for instructions on using the Wire Break Locator.

  Option 2: Follow the procedure below.

  1. Unplug the transmitter.
  2. Connect both ends of your twisted wire to one boundary wire terminal.
  3. Measure and cut a test wire which is half the length of your total boundary wire footage.
  4. Connect one end of test wire to the other boundary wire terminal.
  5. Locate the halfway point of your boundary and cut the boundary wire.
  6. Splice the other end of the test wire to either side of your boundary wire where you cut it in half.
  7. Plug in the fence transmitter and check the loop indicator light. If the loop indicator light is on, you can assume the break is in the other half of the boundary wire.
  8. If the loop indicator light did not come on, you may assume there is a break in this portion of the boundary wire. However, there is a small chance of having more than one break in your system.
  9. Be sure to check both halves of your entire loop.
  10. Replace the damaged boundary wire with new wire.
  11. Reconnect the boundary wire to the fence transmitter.
  12. Check the loop indicator light. If the loop indicator light is on, test the system with the receiver collar.

  If you suspect you have a partial wire break, contact our Customer Care Center and we'll be happy to help.

  Close
• How do I repair a damaged wire (splice wires)?

  Before you begin splicing wire, it will be helpful to you to note the locations of all splices for future reference. If you ever have a wire break, these most often happen at a splice, and it will be helpful to you to be able to find your splices easily if this ever happens.

  It will also be helpful to make your splices waterproof. Gel-filled splices are included in your original containment system. Additional splice capsules and wire connectors are available for purchase online, by calling the Customer Care Center at 1-866-738-4379, and at most hardware stores.

  To make a splice:

  1. Strip approximately 3⁄8 inch of insulation off the ends of the boundary wires to be spliced. Make sure the copper of the wire is not corroded. If the boundary wire is corroded, cut it back to expose clean copper wire.
  2. Insert the stripped ends into the wire connector and twist the wire connector around the wires. Ensure that there is no copper exposed beyond the end of the wire connector. Tie a knot 3 to 4 inches from the wire connector. Ensure that the wire connector is secure on the wire splice.
  3. Once you have securely spliced the wires together, open the lid of the gel-filled splice capsule and insert the wire connector as deeply as possible into the waterproof gel inside the capsule.
  4. Snap the lid of the capsule shut. For proper system performance, the splice connection must be waterproof.

  Note: If your splice pulls loose, the system will not function. Make sure your splice is secure.

  

  Close
• I just put a new battery in, and the low battery light is flashing on my receiver collar.
  • Take battery out for several minutes.
  • Lift tab underneath battery.
  • Replace the old battery with a new battery.
  • Make sure battery is installed properly.
  • Recheck the collar. If receiver collar is still flashing, please contact our Customer Care Center to replace the receiver collar.

  Close
• My pet keeps running through the boundary.
  • Make sure the boundary width is at least 12 feet to 20 feet wide.
  • Test the receiver collar with the test light tool, walking toward the boundary wire. If the test light flashes, check the fit of the receiver collar on your pet.
  • If receiver collar is not activating see “My receiver collar is not correcting.”
  • If receiver collar is activating:
  • If receiver collar has adjustable correction levels, increase the level of static correction one level at a time and test each level on your pet before progressing to the next level
  • Turn up transmitter boundary dial
  • Trim pet’s fur
  • Purchase longer contact points
  • Repeat the training steps to reinforce the boundary for your pet.
  • If pet is now receiving the correction but still will not stay in the yard, even after reinforcement of training, you may need a stronger receiver collar. We offer a stubborn dog receiver collar with higher correction intensity levels for wireless systems and one for in-ground systems.

  Close
• My receiver collar activates inconsistently.
  • Make sure fence transmitter is at least 3 feet from large metal objects or appliances.
  • Make sure all boundary wire turns are gradual with a 3 foot radius.
  • Make sure the boundary wire is not running parallel to and within 10 feet of electrical wires, neighboring containment systems, telephones wires, television or antenna cables, or satellite dishes.
  • If a neighboring containment system may be causing an inconsistent signal, move the boundary wire further away from the neighboring containment system.
  • Perform Short Loop Test (see What is a “Short Loop Test” and how do I do one?)
  • If receiver collar continues to activate inconsistently – please contact our Customer Care Center to replace transmitter.
  • If receiver collar activates normally – possible interference from other wires or a partial wire break. See “What is a partial wire break and how do I find it?”

  Close
• No status light on the Fence Transmitter and alarm is silent.
  • Verify the transmitter power is ON.
  • Check that the Power Adapter and/or Surge Protector are plugged in properly.
  • If the system is plugged into a GFCI outlet, check to see if the circuit has been tripped. Reset GFCI circuit if required.
  • Verify that the outlet is working properly by plugging in a known working item such as a radio.
  • If a Surge Protector is installed, unplug the Surge Protector and plug the Power Adapter directly into the outlet. If the transmitter operates without the Surge Protector, contact the Customer Care Center for a replacement Surge Protector.

  Close
• The fuse blows in my system when it is replaced.

  The fence transmitter and / or power adapter needs to be replaced. Please contact our Customer Care Center.

  Close
• The receiver collar has to be held on top of the boundary wire to activate.
  • Begin by replacing the battery in the collar or charging it (for replaceabke batteries only).
  • Next, adjust boundary width control knob clockwise to increase the distance from the boundary wire that the receiver collar activates. You can also adjust the boundary control to another setting.

  

  • Check the setting of your boundary control switch located on the side of your transmitter and adjust it as needed. Reference the chart below for the appropriate setting for your layout.

  

  • If using a double loop, make sure boundary wires are separated at least 5 feet.
  • Perform Short Loop Test. If receiver collar activates 6 inches or more from wire, boundary wire has a partial wire break. See “What is a partial wire break and how do I find it?” If the receiver collar still has to be held on top of the boundary wire, please contact our Customer Care Center to replace the transmitter.

  Close
• The receiver collar is activating in places it shouldn’t (inside the house, far from the wire).
  • Turn the boundary width control knob counterclockwise to decrease the distance from the boundary wire that the receiver collar activates.
  • Make sure the boundary wire is not running too close to the house. The signal can transmit through the walls of your house.
  • Make sure boundary wires are twisted 10 twists per foot from boundary to the fence transmitter.
  • Make sure the boundary wire is not running parallel to and within 10 feet of electrical wires, neighboring containment systems, telephones wires, television or antenna cables, or satellite dishes.

  Close
• What is a partial wire break and how do I find it?

  A partial wire break is when the wire is not completely broken into 2 pieces, but there is enough damage to cause problems in the system.

  Partial wire breaks can be more difficult to locate and fix.

  If you suspect you have a partial wire break, contact our Customer Care Center and we'll be happy to help.

  Close
• What is the Short Loop Test and how is it done?

  The short loop test or system test is a simple test to determine if each component (fence transmitter, receiver collar, and boundary wire) is functioning properly. You'll need a piece of boundary wire at least 15 feet long. Write down the settings for your boundary control switch, boundary width control knob, and receiver collar before starting the test.

  View the short loop test step-by-step video

  1. Remove the receive collar from your pet. Make sure the battery is still good.
  2. Set the boundary control switch to B.
  3. Set the receiver collar correction level to 5.
  4. Disconnect the twisted boundary wire from the boundary wire terminals on the transmitter by pressing the red release levers on the connector and pulling the wires free.
  5. Insert the two ends of the test loop wire into the two boundary wire terminals on the transmitter. Lay test wire in a loop.
  6. Turn the boundary width control knob to 10 and then back to 5.
  7. Place the test light tool contacts on the contact points of the receiver collar. While holding the receiver collar with the test light tool in place, approach the wire from outside the loop, holding the collar 2 inches off the ground. Note the distance where the receiver collar activates from the wire.
  8. Turn the boundary width control knob to 10 and repeat step 7. The distance where the receiver collar activates should be greater than the previous result.
  9. If more than one receiver collar is used on the system, repeat the above test on each collar.
  10. Keep boundary width control knob position at 10. Set the boundary control switch to A. Approach the loop with the receiver collar as in Step 7 and verify the receiver collar activates.
  11. Keep the boundary width control knob position at 10. Set the boundary control switch to C. Approach the loop with the receiver collar as in Step 7 and verify the receiver collar activates.
  12. When testing is complete, return the boundary control switch and the boundary width control setting to the original positions noted earlier.
  13. Remove the test loop wire. Reconnect the twisted boundary wire from the boundary wire terminals on the transmitter by pressing the red release levers on the connector and inserting the wires.
  14. Repeat the boundary width testing from Step 6 until you achieve the desired boundary width of 12-20 feet.

   

  Interpreting the Results

  • If the power light or the loop indicator light are not both lit on the transmitter, or the alarm is on for any of the above tests, there is a problem with the transmitter. Contact the Customer Care Center.
  • If both the power and loop indicator lights are on, but the receiver collar does not activate on the test loop wire, the receiver collar is not working. Contact the Customer Care Center.
  • If the transmitter power and loop indicator lights are on in each of the 3 boundary control switch positions, and the receiver collar is activating at different distances on the test loop wire, the problem is most likely in the containment boundary wire. Perform the wire break location test to find and correct the wire break in your boundary wire.

  NOTE: Please note that some partial breaks do not cause the loop light to go out or the break alarm to activate, but can affect the signal. Be sure to check all splices, as many breaks in the wire occur in the area of the splices. When checking splices, look for any moisture or corrosion due to water getting to the wire.

  Close
• PetSafe In-Ground Fence Short Loop Test
  

  If you are having an issue with your PetSafe in-ground pet containment system not working properly, performing a short loop test can help diagnose whether the problem is with your fence transmitter or a wire break underground.

  • 4:50Watch Now

  
  Close
• How can I check to see if the Surge Protector is providing power?

  The surge protector can easily be tested by plugging in a radio or lamp and checking to see if it provides power to the device. If it does not provide power, please check the protector with a different power outlet.

  Close
• How can I check to make sure the Surge Protector is completing the loop?
  • Buy or borrow a multimeter, a handheld device that reads and measures electrical current. You can find them in most home hardware stores.
  • Test the resistance between the left LOOP terminal and the left TRANSMITTER terminal. It should read less than 10 ohms.
  • Test the resistance between the right LOOP terminal and the right TRANSMITTER terminal. It should be less than 5 ohms.
  • A resistance greater than that indicates a failure may have occurred. Contact our Customer Care Center for more troubleshooting help.

  Close
• How do I use the Test Light Tool to test my collar?

  The Test Light Tool is used to tell if your collar is working properly. Hold the tool against the contact points and activate the collar. The tool will light up if the collar is activating. For a remote trainer, activate the correction using the transmitter. For a fence, move the collar near the boundary, holding the collar at your dog's neck height. For a bark collar, activate it by rubbing the contact points against a rough surface.

  Close
• My Receiver isn’t picking up a signal over my yard wire.
  • Check to make sure the Transmitter is on and receiving power.
  • Check the boundary control settings to make sure the system range isn’t turned down too low or too high.
  • Check the batteries in your Receiver.

  Try a system test to make sure your Transmitter and Receiver are working correctly:

  1. Remove the Receiver Collar from your dog and make sure it is installed with a good battery.
  2. Unplug the Power Adapter from the Fence Transmitter Power Jack. Note the current range settings.
  3. Set the Range Boundary Control switch to Low. 
  4. Set the Receiver Collar Static Correction level to the highest setting, if applicable.
  5. Disconnect the twisted Boundary Wire from the Boundary Wire terminals on the Fence Transmitter by pressing the red release levers on the connector and pulling the wires free. For older Transmitters unscrew the red terminals.
  6. Cut approximately 15 feet of unused Boundary Wire, strip 3/8 inch off the ends of both sides, and connect it to the Boundary Wire Terminals.
  7. Insert the 2 ends of the test loop wire into the Boundary Wire Terminals on the Transmitter.
  8. Plug the Power Adapter into the Fence Transmitter Power Jack.
  9. Turn the Boundary Width control knob to 10 and then back to 5.
  10. Place the Test Light Tool Contacts on the Contact Points of the Receiver Collar. While holding the Receiver Collar with the Test Light Tool in place, approach the wire from outside the loop. Make a mental note of the distance between you and the wire when the Receiver Collar activates.
  11. Turn the Boundary Width Control knob to 10 and repeat step 9. The distance where the Receiver Collar activates should be greater than that of step 9.
  12. If more than one Receiver Collar is used on the system, repeat the above test on each Collar.

  Interpreting the Results:

  • If the Power light or the Loop indicator light are not both lit on the Fence Transmitter or the alarm is on, call Customer Care.
  • If both the Power and Loop indicator lights are on and the Transmitter alarms when you remove one side of the wire, but the Receiver Collar does not activate on the test loop wire, call Customer Care.
  • If both the Power and Loop indicator lights are on and the Receiver Collar is activating at different distances on the test loop wire, the problem is in the containment Boundary Wire.

  Close
• My loop light is off or my Transmitter is beeping.

  The loop light goes off and the Transmitter starts beeping when a wire break is detected. Try a System Test to check to see if your wire is broken.

  1. Remove the Receiver Collar from your dog and make sure it is installed with a good battery.
  2. Unplug the Power Adapter from the Fence Transmitter Power Jack. Note the current range settings.
  3. Set the Range Boundary Control switch to Low.
  4. Set the Receiver Collar Static Correction level to highest setting, if applicable.
  5. Disconnect the twisted Boundary Wire from the Boundary Wire terminals on the Fence Transmitter by pressing the red release levers on the connector and pulling the wires free. For older Transmitters unscrew the red terminals.
  6. Cut approximately 15 feet of unused Boundary Wire, strip 3/8 inch off the ends of both sides, and connect it to the Boundary Wire Terminals.
  7. Insert the two ends of the test loop wire into the Boundary Wire Terminals on the Transmitter.
  8. Plug the Power Adapter into Fence Transmitter Power Jack.
  9. Turn the Boundary Width control knob to 10 and then back to 5.

  Close
• My Transmitter’s power LED light isn’t lighting up.

  Try plugging it into a different outlet. If the Transmitter still doesn’t light up, call Customer Care for additional troubleshooting.

  Close
• My signal is inconsistent and the Receiver is either correcting too far away from, or too close, to the wire.

  If the signal on your wire is too high or too low, check the settings on your Transmitter. Refer to the chart below and make sure the High/Low or A/B/C setting on your Transmitter is set correctly for your yard layout size.
  
  For Transmitters with A/B/C:

  • A: More than 2400 feet of wire in layout
  • B: Up to 1300 feet of wire in layout
  • C: 1300 - 2400 feet of wire in layout

  For Transmitters with High/Low:

  • High: 30 acres or more of wire in layout
  • Low: Less than 30 acres of wire in layout

  If signal issues continue, make sure there are no large metal objects or electronic items near the Transmitter or along the fence line, as this can affect the signal. You might need to move large metal objects farther away from the boundary wire or move your boundary wire to a different location.

  Close
• My Receiver is flashing even after putting in a new battery.

  If the battery is changed too quickly in a Receiver, the Receiver may not have had enough time to recognize that it has a new battery. Remove the new battery and either hold down the correction level button or let the collar sit for an hour without a battery.

  Close

Accessories

Extra In-Ground Fence Boundary Wire & Training Flags

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50 Boundary Flags

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Pawz Away® Extra Indoor Pet Barrier Transmitter

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Pawz Away® Extra Outdoor Pet Barrier Transmitter

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YardMax® In-Ground Fence Replacement Adaptor

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In-Ground Fence Boundary Wire Splice Kit

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Replacement Contact Points

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16-Gauge Boundary Wire, 500 ft

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