Our customer care department is a wealth of knowledge in all things PetSafe products. I wish I could take credit for their ideas, but I'm just the messenger. As winter sneaks up on us, our product experts put together a few tips to keep your containment system flawless and your pet door air-tight for cold weather. Let us know what you think, and if you have any questions! Our customer care department is standing by to take your questions and comments. Check the off the following list for winter safety.
- Check the collar’s mud plugs/clear caps and ensure the contact probes are snug
- Check the boundary wire for any partials, especially on any exposed wire (also in driveway expansion joints)
- In the event of heavy snowfall, test the boundary on a regular basis to ensure that there are no inconsistent areas of signal. Because of the snow, it may be necessary to change the boundary width control settings depending on the layout of your yard
- Recheck splices to ensure they are protected from moisture
- Make sure that transmitter is in a dry, ventilated area
- No matter the season, make sure that extra batteries are on hand…but especially during the cold months in case it isn’t possible to get to the retailer. Bad weather can result in shipping delays
- Check the flap to ensure it closes properly. If there are any warps or missing pieces, it may be necessary to replace before cold weather really hits
- To help combat the cold air, an additional flap may be wise for the Freedom Aluminum/Plastic Pet Doors. An additional closing panel may be needed for the Wall Entry/Extreme Weather Pet doors
- For the Electronic Smart Door, the cold air may cause the electronics to have a brief delay. The door will still work, but it may take a moment to lock/unlock.
- Change in weather can cause your door to expand/contract. This can sometimes put pressure on the motor of the Electronic Smart Door. To help, we recommend to loosen your installation screws ½ a turn
- Ensure that the motion sensor on the Passport® Door is clear of any frost/debris as this can prevent the door from unlocking/locking