The Paw Print Blog

Pet Parenting Articles

How to Care for Your Fountain

By Natalie Lester, PetSafe Brand Communications Specialist

Whatever fountain you choose, your pet will love having access to filtered, free- falling water. You will soon discover she will be happier and drinking more with her increased hydration level.

Beyond the health benefits your pet will see, you’ll also begin to notice extra time in your schedule to spend more time with your pet because you won’t be filling up the water bowl as much. However, it is important you still take some time to maintain a clean fountain. With a few simple steps each month, you’ll be able to make good use of it for years to come!

Every day, I check Emma’s fountain while I am making my breakfast and add a cup or so of water if it is looking low. Then, on a weekly basis, I take a closer look to be sure everything is running properly and the reservoir is full.

There is a little bit more care involved on a monthly basis. On the first week of each month, I take the fountain apart and put the dishwasher safe portions in the top rack of my dishwasher to give it a good deep clean. After the dishwasher finishes, I dry it off and change the filter to be sure Emma is still getting water that is filtered free of bad tastes, sentiments and odors.

Once it is put back together, I fill up the water again and put it back in place for her to enjoy her never ending supply of fresh water.  It’s even simpler than you thought, isn’t it?

A Drinkwell fountain won’t only change your pet’s health, it will also give you more time for the belly rubs and kitty snuggles you envisioned when you first adopted your pet. If you have any questions, we’re always here to help! And, if you don’t have a fountain yet, you can learn more and shop on our website.

Fountain owners, what is your schedule for maintenance? How has the fountain improved your and your pet’s life?

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We really love our fountain, and our dogs are very fond of it.  It’s been very popular at our house!  I like the reminders about how to take care of it.

I’ve been considering a fountain as our bird bath just doesn’t cut it anymore for our dogs and other wildlife visitors to our garden. Thanks for these handy tips - I’ll definitely consider them when we invest in our fountain!

I bought a fountain for my dog who has partial paralysis in his mouth and it’s the only way he can drink water. I love it but I find it very difficult to keep clean. It gets gray, slimy stuff around the pump and in hard-to-reach spots. It also gets foamy sometimes. I change the filter weekly. I’m wondering if it’s mold growing in there? How can I get it thoroughly clean and keep it clean? I’m scrubbing it every day.

I ordered the Drinkwell Fountain in August 2015; it died this morning. 12/29/15.  There is no sound at all coming from it. I tried multiple outlets, just in case. Nothing.

I also ordered the cleaning kit, and the filters. I have cleaned it at least once a week and now it’s useless to me.

My cats loved it.

Hi Kirsten,

I’m glad to hear the fountain works well for your dog!

The foamy stuff is probably your dog’s spit and isn’t anything to worry about. Your dog’s condition might make him drool more than most dogs when he drinks.

If you’re cleaning the fountain every day, make sure you’re rinsing all of the soap out. Soap residue can cause the sliminess or foaminess you’re describing.

The fountain cleaning kit works well for cleaning the pump and hard-to-reach places: You also use baby bottle brushes instead. That should get rid of the build-up around the pump.

If you think there might be mold or the fountain cleaning kit doesn’t help, you can soak the fountain in a 90% water, 10% bleach solution for 15 minutes. Rinse all of the parts really well afterwards.

Give us a call at 1-866-738-4379 if you need additional help. Thanks for reading!

We’re sorry to hear you are having trouble with your fountain, Tammy! When cleaning, are you also taking apart and cleaning the pump?

Cleaning the inside of the fountain pump on a regular basis is an important step in keeping fresh water available to your pets. We have a short video showing how to clean the pump if you’d like to take a look:
If you’re still not getting anything from the pump even after cleaning it, please give us a call at 1-866-738-4379 and we’ll be happy to see how we can help you and your cats! 

I have a Drinkwell Platinum water fountain and I lost my instruction manual and I’m not sure how the charcoal filter should face….. should the carbon side be facing me when i insert it?

Thanks Trudy

Hi Trudy,

The black side of the filter should face the front of the fountain in the filter housing.

Here’s a picture:

Thanks for reading!

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