My receiver collar is beeping but my pet is not responding to the static correction.

Complete the following procedure to diagnosis the issue:

  1. Remove the collar from your pet.
  2. Make sure the static correction level on the receiver collar is set at 2 or above.
  3. Take the test light tool and place it on the receiver collar and walk out to the boundary of the containment system.

If the test light flashes, your collar is working and you should try/check the following:

  1. Check the fit of the receiver collar on your pet. The collar should fit snuggly and high up on your pet's neck. If your pet has long hair or a thick coat, trim your pet’s fur where the contact points touch the neck and / or you can purchase longer contact points. Please click here for contact information to reach our Customer Care Center.
  2. Increase the static correction level. Do this one level at a time, and test each level with your pet until you see your pet recognize the correction.
  3. It may also be necessary to repeat the training steps to reinforce training.

If the test light tool does not flash, there is an issue with the collar. Please call our Customer Care Center.