Infra-Red Cat Flap

When you initially power up the door (with batteries or AC adapter), approach the door with the key. The LED light will stop flashing and the door will beep. The key is now programmed.

It is only necessary to program one key even if there are multiple pets, and all pets need to have the same color key.

Your pet door has two major parts: the frame and the flap. The frame sits in the cutout and may overlap with your door, sitting on top of it. The frame has two parts, the inside part and the outside part, that fit together to hold the flap in place. The flap is the part that covers the cut-out hole in the door. This is the part your pet goes through to use the door.

Please note that all measurements are approximate and prone to user error, so don’t worry if you measure your door and your measurements aren’t exactly the same as the dimensions given online or in your manual. Your door’s dimensions will also change over time; doors expand and contract, and flaps may shrink or warp.

Outer Frame: The outer measurements of the door’s frame.

Flap Opening: The measurement of the part of the door your pet goes through. This is not the measurement of the flap itself, but the space your pet has to go into. This is measured using the interior door frame.

Flap Size: The overall measurements of the door flap.

Cut-out Size: The hole you cut in your door to install the door. After installation, you can get this measurement again by taking the pet door out.

Framing out refers to using additional pieces of wood to install screws when installing the pet door into a wall or door panel. It's a useful technique when replacing an old pet door with a slightly smaller door.

PetSafe Door Dimensions

The Cut Out dimensions are furnished for your information. Always use the Pet Door cutting template included in the package before cutting an opening in your door or wall. Radio Systems Corporation shall not be liable for any personal injuries or property damage as a result of not using the proper Pet Door template when installing a Pet Door.

It can be difficult to find a pet door that will match your old one exactly. First, you'll need to measure the cutout hole in your door. Note that this is the cutout in the door, not the pet door frame. Next, pick a door that is closest in measurement. You can find the dimensions for our pet doors in this chart.

You might need to cut the hole in your door a little bigger to accommodate a slightly larger new door. To replace it with a slightly smaller door instead, add additional pieces of wood to the inside of the hole.

Contact our Customer Care Center for help with selecting and installing a new door.

Because of the way our cat doors, electronic doors, and screen door are designed, flaps aren't available separately and can't be replaced. If your flap breaks, you will need to purchase and install a new door. We apologize for any inconvenience.

Though small dogs can use cat doors, these doors are designed specifically for cats. Cat doors are designed with wider frames and hard, see-through flaps.

Cats like being able to see where they’re going, so transparent flaps make them feel safer using the door. Soft door flaps drag along your cat’s back when she’s going through the door. Hard flaps are easier for cats to push through and don’t touch their backs as much. Cats also have proportionally wider bodies than dogs. Standard pet doors tend to be tall and narrow, while cat doors are wider and more square.

We're sorry, but we don't offer translucent or see-through flaps.

You can find the right flap for your door using our Door Flap Finder.

If your pet has trouble going through the tinted flap, you may need to encourage your pet with these easy pet door training steps.

Most pets will learn to use the door with a few short training sessions. However, some pets can take a little longer to become comfortable and more confident using the door. The most important rule is to be patient with your pet. Let your pet work out for himself that he can go through the pet door. With a little patience and training, you and your pet will soon enjoy the freedom your new pet door provides.

Helpful Tip: Try treats or toys to encourage your pet to go through the pet door.

1. Lift and hold or tape the flap open using string to help your pet become familiar with the pet door opening. MAKE SURE TAPED FLAP IS SECURE AND WILL NOT FALL DURING TRAINING.
2. Try to encourage your pet to come through the pet door. DO NOT FORCE your pet through the door or they may become frightened.
3. Give your pet motivation to use the door, such as to reach food. First, feed your pet close to the pet door on the inside. Once your pet is comfortable approaching the door, move food to the other side to try to get your pet to go through the door.
4. After your pet has used the pet door a few times, hold the flaps open and try to get your pet to go through door while gently lowering flaps so the flap touches your pet’s back. This will help your pet become familiar with the flap.
5. Encourage your pet to push through the flap on his own.

When you initially power up the door (with batteries or AC adapter), approach the door with the key. The LED light will stop flashing and the door will beep. The key is now programmed.

It is only necessary to program one key even if there are multiple pets, and all pets need to have the same color key.

The magnetic and infrared doors allow any cat to leave through the door, but only those with the proper key can unlock the door to get back inside. If you want certain pets to be able to go in and out of the door, try the PetSafe SmartDoor.

• First check to see if the batteries are good in the key.
• Next, reprogram the key.
• Then test the key to see if it activates the door.

If the key is still not working, please click here for contact information to reach our Customer Care Center for replacement.

Your door has an issue. Please call our Customer Care Center for a replacement.