Classic Door

FAQs

• PetSafe Classic Door Flap Replacement
  

  A step-by-step video guide to replacing the flap in a PetSafe classic pet door. Tips, tools and some important things to know as you install your new PetSafe pet door flap.

  • 2:32Watch Now

  
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• How do I replace the flap for my Deluxe or Instant Patio Panel?

  

  The Deluxe Patio Panels and Instant Patio Panels have either one center screw or two screws above the flap. Remove the screw(s) and pull down on the flap or the metal flap holder. Slide the old flap out and slide the new one into the flap holder. Reinsert the flap holder into the frame and reinstall screw(s).

  Door Size & SKU	Replacement Flap Size & SKU
  Small (AR01-311-11, AR01-611-11, AA01-211-11)	Small Classic Flap (4-0110-11)
  Medium (AR12-611-11, AR11-311-11, AA11-211-11, AR11-611-11)	Medium Classic Flap (4-0111-11)
  Medium-Tall (Instant Pet Panel AL21-211-11)	Medium-Tall Instant Pet Panel Flap (4-0112-11)
  Large (AR31-311-11, AR31-611-11, AR32-611-11, AA31-211-11)	Large Classic Flap (4-0113-11)
  Large-Tall (AR41-611-11, AR41-311-11, AR42-611-11, AA41-211-11)	Large-Tall Classic Flap (4-0113-11)

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• Where can I get a replacement flap for my door?

  Replacement flaps can be purchased through our Customer Care Center. To ensure we send you the proper flap we will need to ask some questions about your door. Please be near the door so that you can respond to these questions and call our Customer Care Center.

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• Where can I find the dimensions for my PetSafe pet door?

  PetSafe Door Dimensions

  The Cut Out dimensions are furnished for your information. Always use the Pet Door cutting template included in the package before cutting an opening in your door or wall. Radio Systems Corporation shall not be liable for any personal injuries or property damage as a result of not using the proper Pet Door template when installing a Pet Door.

  FREEDOM ALUMINUM DOOR
  Size	Flap Opening	Outer Frame	Cut Out
  Small	5 1/4" x 8 1/8"	7 3/4" x 11 5/8"	5 7/8" x 9 3/4"
  Medium	8 1/4" x 12 1/4"	10 3/4" x 15 5/8"	8 7/8" x 13 3/4"
  Large	10 1/4" x 16 1/4"	12 3/4" x 19 5/8"	10 7/8" x 17 7/8"
  Extra Large	13 3/4" x 23 3/4"	16 1/4" x 27 1/8"	14 3/8" x 25 1/4"
  PLASTIC DOOR
  Size	Flap Opening	Outer Frame	Cut Out
  Small	5 1/8" x 8 1/4"	7 1/2" x 11"	6 3/8" x 10 1/8"
  Medium	8 1/8" x 12 1/4"	10 1/2" x 15"	9 1/4" x 14"
  Large	10 1/8" x 16 1/4"	12 1/2" x 19 3/4"	11 1/4" x 19"
  Extra Large	13 5/8" x 23 5/8"	16" x 27 1/4"	14 7/8" x 26 1/2"
  WALL ENTRY PET DOOR
  Size	Flap Opening	Outer Frame	Cut Out (Older Model)	Cut Out (New Model)
  Small	5 1/4" x 7 1/2"	9 1/4" x 13"	6 3/8" x 10 1/16"	6 3/4" x 10 5/8"
  Medium	8 1/4" x 11 1/4"	12 1/4" x 17 1/8"	9 9/16" x 14 5/16"	9 7/8" x 14 3/4"
  Large	10 3/8" x 15 3/8"	14 1/4" x 21 1/16"	11 7/16 x 18 1/8"	12 x 18 7/8"
  EXTREME WEATHER
  Size	Flap Opening	Outer Frame	Cut Out
  Small	5 1/8" x 8 1/4"	7 1/2" x 11"	6 3/8" x 10 1/8"
  Medium	8 1/8" x 12 1/4"	10 1/2" x 15"	9 3/8" x 14"
  Large	10 1/8" x 16 1/4"	12 1/2" x 19 7/8"	11 3/8" x 19"
  PASSPORT® DOOR
  Size	Flap Opening	Outer Frame	Cut Out
  Small	7 1/8" x 8 1/4"	11 3/4" x 15"	10 11/16" x 12 1/8"
  Medium	9 5/8" x 13 1/4"	14 1/4" x 20"	13 1/8" x 17 1/16"
  ELECTRONIC SMARTDOOR
  Size	Flap Opening	Outer Frame	Cut Out
  Small	5 1/2" x 7 7/8"	9" x 15 5/8"	8 3/8" x 14 3/4"
  Large	11" x 16"	16 1/8" x 23 5/8"	15 5/8" x 23 1/4"
  STAYWELL/CAT DOORS
  Model	Flap Opening	Outer Frame	Cut Out
  Big Cat (PPA00-11326, 280US)	7 1/8" x 7 15/16"	11 3/8" x 11 3/8"	9" x 9 1/4"
  Deluxe 4-Way Locking (PPA00-11325, 919US)	5 1/2" x 6 1/8"	7 1/2" x 8 1/8"	6 3/16" x 6 7/8"
  Magnetic Door (PPA00-11324, 400 Series)	6" x 5 1/8"	9 1/2" x 10"	6 1/2" x 6 3/4"
  2-Way Locking (CC10-050-11, CD10-050-11)	5 3/4" x 5 3/4"	7 1/2" x 7 7/8"	6 9/16" x 6 13/16"
  4-Way Locking Cat Flap (P1-4W-11, S1-4W-11)	5 3/4" x 5 3/4"	7 1/2" x 8"	6 1/2" x 7"
  PET SCREEN DOOR
  Flap Opening	Outer Frame
  8" x 9 1/4"	9 7/16" x 11 7/16"
  SLIDING GLASS PET DOOR
  Size	Flap Opening	Frame Width	Rise
  Small	5 1/4" x 8 3/16"	8 1/2"	1 3/4"
  Medium	8 1/4” x 13 3/16”	11 1/2"	1 3/4"
  Large	10 1/4” x 16 3/8”	13 1/2"	4 1/4"
  FREEDOM PATIO PANEL (FRAMES UP TO 81")
  Size	Flap Opening	Frame Width	Rise
  Small	5 1/4" x 8 3/16"	8 1/2"	1 3/4"
  Medium	8 1/4” x 13 3/16”	11 1/2"	1 3/4"
  Large	10 1/4” x 16 3/8”	13 1/2"	4 1/4"
  Large Tall	10 1/4” x 16 3/8”	13 1/2"	8 1/4"
  FREEDOM PATIO PANEL (FRAMES UP TO 96")
  Size	Flap Opening	Frame Width	Rise
  Medium	8 1/4" x 13 3/16"	11 1/2"	1 3/4"
  Large	10 1/4” x 16 3/8”	13 1/2"	4 1/4"
  Large Tall	10 1/4” x 16 3/8”	13 1/2"	8 1/4"
  DELUXE PATIO PANEL (FRAMES UP TO 81") (DISCONTINUED)
  Size	Flap Opening	Frame Width	Rise
  Small	5” x 7”	8 1/2"	2”
  Medium	8” x 11”	11 1/2"	2”
  Large	10” x 15”	13 1/2"	5”
  Large Tall	10” x 15”	13 1/2"	9”
  DELUXE PATIO PANEL (FRAMES UP TO 96") (DISCONTINUED)
  Size	Flap Opening	Frame Width	Rise
  Medium	8” x 11”	11 1/2"	2”
  Large	10” x 15”	13 1/2"	5”
  Large Tall	10” x 15”	13 1/2"	9”
  CLASSIC DOOR (DISCONTINUED)
  Size	Flap Opening	Outer Frame	Cut Out
  Small	5" x 7"	7 3/4" x 10 3/4"	5 13/16" x 9 1/2"
  Medium	8" x 11"	10 3/4" x 14 3/4"	8 11/16" x 13 1/2"
  Large	10" x 15"	12 3/4" x 18 3/4"	10 11/16" x 17 1/2"
  Extra Large	13 3/8" x 23"	16 1/4" x 27 1/4"	14 3/16" x 25 5/8"
  QUICK FIT DOOR (DISCONTINUED)
  Size	Flap Opening	Outer Frame	Cut Out
  Small	4 1/4" x 7"	6 3/4" x 9 3/4"	5 5/16" x 8 1/8"
  Medium	8" x 11"	12 1/8" x 17 1/2"	10 3/4" x 14 3/4"
  Large	10 1/2" x 15 1/2"	15 3/4" x 23 1/4"	13 3/4" x 19 3/8"
  ULTIMATE DOOR (DISCONTINUED)
  Size	Flap Opening	Outer Frame	Cut Out
  Small	4 1/4" x 7"	8 1/4" x 11"	7 7/16" x 10 1/4"
  Medium	8" x 11 1/2"	12 3/4" x 16 7/16"	11 15/16" x 15 5/8"
  Large	10 3/8" x 15 3/4"	15 1/2" x 21"	14 5/8" x 20"
  Extra Large	13" x 18"	18 3/4" x 27 1/4"	17 15/16" x 22 5/8"
  TUFFI DOOR (DISCONTINUED)
  Size	Flap Opening	Outer Frame	Cut Out
  Small	4 1/4" x 7"	8 1/4" x 11 9/16"	6 1/2" x 8 3/4"
  Medium	8" x 11 1/2"	13 1/4" x 17 1/4"	10 3/4" x 14"
  Large	10 3/8" x 15 3/4"	16 1/4" x 21 1/2"	13 3/4" x 18 1/4"

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• What do the door dimension measurements mean?

  Your pet door has two major parts: the frame and the flap. The frame sits in the cutout and may overlap with your door, sitting on top of it. The frame has two parts, the inside part and the outside part, that fit together to hold the flap in place. The flap is the part that covers the cut-out hole in the door. This is the part your pet goes through to use the door.

  Please note that all measurements are approximate and prone to user error, so don’t worry if you measure your door and your measurements aren’t exactly the same as the dimensions given online or in your manual. Your door’s dimensions will also change over time; doors expand and contract, and flaps may shrink or warp.

  Outer Frame: The outer measurements of the door’s frame.

  Flap Opening: The measurement of the part of the door your pet goes through. This is not the measurement of the flap itself, but the space your pet has to go into. This is measured using the interior door frame.

  Flap Size: The overall measurements of the door flap.

  Cut-out Size: The hole you cut in your door to install the door. After installation, you can get this measurement again by taking the pet door out.

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• How do I measure my pet?

  

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• The flap for my door is too short.

  If your door has a fixing nut, loosen the fixing nut and adjust the flap to the desired size.

  Please call our Customer Care Center to verify the correct flap for your door.

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• What is framing out?

  Framing out refers to using additional pieces of wood to install screws when installing the pet door into a wall or door panel. It's a useful technique when replacing an old pet door with a slightly smaller door.

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• What’s the difference between a cat door and other pet doors?

  Though small dogs can use cat doors, these doors are designed specifically for cats. Cat doors are designed with wider frames and hard, see-through flaps.

  Cats like being able to see where they’re going, so transparent flaps make them feel safer using the door. Soft door flaps drag along your cat’s back when she’s going through the door. Hard flaps are easier for cats to push through and don’t touch their backs as much. Cats also have proportionally wider bodies than dogs. Standard pet doors tend to be tall and narrow, while cat doors are wider and more square.

  

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• Why would I need a door installation kit?

  Pet door installation kits can make your installation easier. Installation kits:

  • Promote a better fit on all pet door applications
  • Block rain, snow and moisture from seeping around installed door
  • Prevent heating and air-conditioning from escaping the home
  • Feature the drill bit for pet door installation
  • Are great for raised panel applications

  Note that if you are installing a sliding door insert into a recessed sliding glass door, you will need the Patio Panel Kit for Recessed Doors. For more information on recessed doors, read this support topic: What is a recessed door frame?

  Shop for door installation kits

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• How do I install my pet door?

  These are the general steps for installing your pet door in a standard exterior door. Please consult the manual and cutting template for your pet door for more specific instructions. Watch the installation video below.

  Tools you might need

  • Hammer
  • Jigsaw
  • Drill & drill bits
  • Wire cutter
  • Screwdriver
  • Tape Measure
  • Tape
  • Pencil
  • Level
  • Scissors
  • Duct tape
  • Caulk

  Basic door installation steps

  1. Trace the pet door outline using the cutting template
  2. Remove the door from its hinges
  3. Cut the hole in the door
  4. Install the pet door frame and flap

  In-depth door installation steps

  1. Measure and mark your pet's shoulder height on the door. Draw a straight vertical line through the center of the line.
  2. Remove the door from its hinges and place it on a level surface.
  3. Cut out the correct template size. Match the shoulder and center lines you marked to the ones on the template. Tape the template to the door and trace the outline. Remove the template.
  4. Drill holes inside the corners. Use a jigsaw to cut out the hole, starting at one of the corners and following the lines.
  5. Check the fit by placing the frame with the flap inside the cutout. If it doesn't fit, trim the opening until it fits. Hold the interior and exterior frames together with the flap in the cutout hole. Put screws in the holes and tighten until frames come together, but do not overtighten.
  6. Hang the door back up and begin training your pet. Tape the flap open and coax your pet through the door until he becomes comfortable with using the pet door.

  Watch sample installation video

  

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• How do I install my pet door in a wall?

  These are the general steps for installing your pet door in a standard exterior door. Please consult the manual and cutting template for your pet door for more specific instructions. Watch the installation video below.

  Tools you might need

  • Hammer
  • Jigsaw
  • Drill & drill bits
  • Wire Cutter
  • Screwdriver
  • Tape Measure
  • Pencil
  • Level
  • Scissors
  • Duct Tape
  • Caulk
  • Stud Finder
  • Framing square

  Basic installation steps

  1. Locate wall studs
  2. Trace the pet door outline using the cutting template
  3. Cut a hole in both sides of the wall
  4. Install the pet door frame and flap

  In-depth installation steps

  1. Locate the studs in the wall. Draw a vertical line between two studs 10-12 inches above the floor.
  2. Measure and mark your pet's shoulder height on the certical line. Draw a straight horizontal line through your mark.
  3. Cut out the correct template size. Match the shoulder and center lines you marked to the ones on the template. Tape the template to the wall and trace the outline. Remove the template.
  4. Drill holes inside the corners. Use a jigsaw to cut out the hole, starting at one of the corners and following the lines.
  5. Check the fit by placing the frame with the flap inside the cutout. If it doesn't fit, trim the opening until it fits.
  6. Put the center locator into the cutout. Put the A side of the door into the wall and use drywall screws to hold it in place temporarily. Lift the flap and push in the center locator until it touches the outside wall. Mark the holes on the center locator. Remove the door from the inside wall. Drill holes into the marked holes.
  7. Drill holes inside the corners. Use a jigsaw to cut out the hole, starting at one of the corners and following the lines.
  8. Check the fit by placing the frame with the flap inside the cutout. If it doesn't fit, trim the opening until it fits.
  9. Drill holes for the toggle bolts in the holes the drywall screws were. Place the interior and exterior frames together with the flap. Install the bolts on the inside and outside without overtightening.
  10. Begin training your pet. Tape the flap open and coax your pet through the door until he becomes comfortable with using the pet door.

  Watch the installation video

  

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• How do I train my pet to use the pet door?

  Most pets will learn to use the door with a few short training sessions. However, some pets can take a little longer to become comfortable and more confident using the door. The most important rule is to be patient with your pet. Let your pet work out for himself that he can go through the pet door. With a little patience and training, you and your pet will soon enjoy the freedom your new pet door provides.

  Helpful Tip: Try treats or toys to encourage your pet to go through the pet door.

  1. Lift and hold or tape the flap open using string to help your pet become familiar with the pet door opening. MAKE SURE TAPED FLAP IS SECURE AND WILL NOT FALL DURING TRAINING.
  2. Try to encourage your pet to come through the pet door. DO NOT FORCE your pet through the door or they may become frightened.
  3. Give your pet motivation to use the door, such as to reach food. First, feed your pet close to the pet door on the inside. Once your pet is comfortable approaching the door, move food to the other side to try to get your pet to go through the door.
  4. After your pet has used the pet door a few times, hold the flaps open and try to get your pet to go through door while gently lowering flaps so the flap touches your pet’s back. This will help your pet become familiar with the flap.
  5. Encourage your pet to push through the flap on his own.

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• Can I buy a clear/see-through replacement flap?

  We're sorry, but we don't offer translucent or see-through flaps.

  You can find the right flap for your door using our Door Flap Finder.

  If your pet has trouble going through the tinted flap, you may need to encourage your pet with these easy pet door training steps.

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