Electronic SmartDoor™

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  • How do I program a new SmartKey™ to my Electronic SmartDoor™?
  • How do I measure my pet?
  • The flap for my door is too short.
  • What do the door dimension measurements mean?
  • What is framing out?
  • Where can I find the dimensions for my PetSafe pet door?
  • I have a discontinued or older model pet door and want to replace it with a different pet door.
  • Can I buy a clear/see-through replacement flap?
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Installation & Setup

  • How do I install my Electronic SmartDoor in a door?
  • How do I install my Electronic SmartDoor™ in a wall?
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  • How do I train my pet to use the pet door?
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  • My SmartDoor does not respond to the presence of the SmartKey.
  • My SmartDoor flap is jammed and the yellow light is flashing.
  • My SmartDoor is locking and unlocking when the key is not nearby.
  • My SmartDoor will not lock.
  • Pets without SmartKeys are getting out of the door.
  • The range in which my pet door recognizes the key is 4 – 5 feet with the range turned all the way down.
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Trusted Support

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