Support

SmartDoor Plus

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Downloads

Troubleshooting

  • What does the Reset Button do?
  • In-Tone or Out-Tone is not working
  • SmartDoor Plus pet door does not respond to a SmartDoor Plus Key when pet is directly in front of pet door flap
  • SmartDoor Plus pet door does not respond to a SmartDoor Plus Key when pet is directly in front of pet door flap
  • SmartDoor Plus is not reading key or opening fast enough for pet
  • SmartDoor Plus does not turn on
  • Charger is plugged in and battery is NOT inserted but red light is illuminated
  • Rechargeable lithium-ion battery is installed in charging station but red light is still blinking
  • Red light is flashing (double blink every 6 seconds)
  • ATTENTION screen: FAILED…Pet ID Already Learned
  • ATTENTION screen: Flap Held Open
  • ATTENTION screen: Flap Jammed
  • ATTENTION screen: Low Battery Mode
  • ATTENTION screen: Replace Clock Battery
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Trusted Support

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1-866-738-4379

Mon. - Fri. 8 am - 8 pm
Sat. 9 am - 5 pm ET