Healthy Pet Simply Feed™

FAQs

• What are the feeder components?

  

  Close
• What do the icons and buttons mean?

  Icon	Name	Function
  05:30 pm 1800	Time/Next Meal	Displays current time or time of next scheduled meal.Set to 12 or 24 hour format.
  	Button Lock	Displays when 5-Button Navigation is disabled. Buttons automatically lock when not in use.
  	Battery	Displays battery life when D-cell alkaline batteries are in use.
  	Power Adapter	Displays when power adapter is connected to pet feeder.
  2	Meal Number	Displays which meal is being programmed. Schedule up to 12 meals.
  1-1/8 cup 30 ml	Meal Size	Displays portion for meal number being programmed or portion for next scheduled meal to be dispensed. Set it to cups if using 12 hour time format or milliliters if using 24 hour time format.
  dog	Dog	Feeding schedule is set to default dog, which is 2 2-cup (473 ml) meals per day at 8 am (08:00) and 5 pm (17:00).
  cat	Cat	Feeding schedule is set to default cat, which is 2 1/4-cup (59 ml) meals per day at 8 am (08:00) and 5 pm (17:00).
  usr	User Mode	Feeding schedule is set to user mode with customized meal numbers, times, and portions.
  	Slow Feed	Displays if feeder is set to Slow Feed Mode, which dispenses all scheduled meals at a slower rate over a 15-minute period.
  	Pause Feed	Feeding schedules are suspended and feeder will not dispense food until pause is removed.
  	Immediate Feed	Push to immediately dispense next scheduled meal. Only 1 meal in a row can be immediately fed. A meal must be automatically dispensed before immediate feed can be used again.
  	Clock	Push to view current time or push and hold to set clock.

   

  Button	Setup Mode Function	Operating Mode Function
  Up	Increases selection	View time. Hold for 5 seconds to change time
  Down	Decreases selection	Pause Feed to temporarily suspend meals
  Left	Moves right to left through editable fields on LCD screen	Enter/exit Slow Feed Mode
  Right	Moves left to right through editable fields on LCD screen	Immediate Feed
  Enter	Press to program setup settings	Hold for 5 seconds to return to Setup Mode to change feeding schedules
  Enter + Up	--	Unlock 5-button navigation
  Enter + Left	--	Prepares conveyor with food

  Close
• Does the feeder have to use batteries?

  The Healthy Pet Simply Feed™ is battery operated, but has a power adapter connection located on the back of the feeder. Optional power adapter coming soon and sold separately.

  When the adapter is used to operate the feeder, the batteries function as a back-up power source in case of power loss. When the power adapter is being used as the power source, the power adapter icon will appear at the top of the LCD screen.

  Close

Installation & Setup

• Setup Step 1: Assemble the Feeder

  Remove the Feeder from Packaging

  1. Remove the feeder from the box and packaging.
  2. Remove the components located inside the feeder hopper.
  3. Open the lid by pulling back the finger latch then lifting up using the finger grips.
  4. Remove all components from packaging. Dispose of all packaging materials properly. Some items may be packed in polybags, which could cause suffocation, so keep them away from children and pets.

  Clean the Removable Parts

  All parts which contact pet food are made of BPA-free, food grade materials and should be cleaned prior to initial use. The washable parts are the stainless steel bowl, bowl holder, hopper lid, hopper, and conveyor. They come apart easily and can be submerged in water. 

  • Remove the hopper from the feeder. Press the hopper release button on the back of the feeder, then lift to remove it.
  • Remove the conveyor. Pull back the red conveyor latch to unlock it, then lift to remove it.
  • Clean the stainless steel bowl, bowl holder, hopper lid, and hopper. They're dishwasher safe, so you can put them in the dishwasher.
  • Clean the conveyor by hand washing using cool or warm soapy water. Don't use hot water and don't put it in the dishwasher.
  • Rinse and let all parts air dry completely before assembling the feeder. Stand the conveyor upright with the front chute on a flat surface for best drying results.

  Don't submerge the hopper base or control panel in water. This may damage the electronic components.

  Assemble the Feeder

  Before assembling the feeder, make sure all parts are clean and completely dry. Don't program or fill with food until the feeder is completely assembled.

  Install the batteries.

  1. Push in and lift the tabs to remove the battery compartment door on the bottom of the feeder.
  2. Install 4 D-cell alkaline batteries into the battery compartment, matching the battery outlines.
  3. Replace the battery door.

  Install the conveyor.

  1. Align one lip on the conveyor belt with the alignment arrows on the side of the conveyor housing.
  2. Install the conveyor by aligning the food chute on the conveyor front with the food chute on the front of the hopper base.
  3. Lower the back of the conveyor and align it with the gear in the hopper base.
  4. Push the red conveyor latch to lock it in place. 
  5. Ensure the conveyor is installed properly before installing hopper. If the conveyor is not installed correctly, the red latch won't lock, the conveyor will move up and down, and incorrect meal sizes will be dispensed.

  Install the hopper.

  1. Align the back food chute on hopper over conveyor agitator. Ensure conveyor agitator is inside back chute and lower hopper into base. Gently push hopper until release button snaps into place.
  2. Ensure the hopper is installed properly before installing the bowl. If the hopper is not installed correctly with the agitator inside the back food chute, the agitator can break and incorrect meal sizes or no food at all will be dispensed.

  Install the bowl.

  1. Slide the tabs on the bowl holder into the slots on the front of the feeder until the tabs lock into place.
  2. Insert the bowl in the holder. Place the back of the bowl under the food chute and tilt the front of the bowl forward, sliding it under the lip on the holder. Lower the back of the bowl into place.

  Close
• Setup Step 2: Program Settings

  Time Setup

  The feeder automatically enters Setup Mode after batteries are installed or power is connected. The LCD will show a blinking 12 to set time format.

  If the time is set to 12 hour format, meal size measurement is automatically set to cups. If the time is set to 24 hour format, meal size measurement is automatically set to milliliters.

  Set Time

  After powering on the feeder, the LCD will show a blinking 12 for time format setup. Use the UP or DOWN buttons to scroll to select 12 hour or 24 hour time format. Press the RIGHT button to set time.

  12 Hour Format

  1. For 12 hour format, the screen will show 12:00 AM with the hour field blinking.
  2. Use UP or DOWN buttons to scroll through numbers to set current hour with current AM or PM. Press the RIGHT button to move to minute field.
  3. Use UP or DOWN buttons to scroll through numbers to set current minute. After the current minute is set, press the RIGHT button to set up the feeding schedule.

  24 Hour Format

  1. For 24 hour format, the screen will show 0:00 with the hour field blinking.
  2. Use the UP or DOWN buttons to scroll through numbers to set current hour. Press the RIGHT button to move to minute field.
  3. Use the UP or DOWN buttons to scroll through numbers to set current minute. After the current minute is set, press RIGHT button to setup feeding schedule.

  Feeding Schedule Setup

  After pressing the RIGHT button in Time Setup, the LCD screen shows the time you just set and blinks the word dog, prompting for the feeding schedule to be set.

  Choose from 3 feeding schedule options: default dog (dog), default cat (cat), or a user option to customize the schedule for your pet (usr).

  • dog: Default feeding schedule for a dog. Feeder is preset to 2 2-cup (473 ml) meals per day at 8 am (08:00) and 5 pm (17:00).
  • cat: Default feeding schedule for a cat. Feeder is preset to 2 1/4-cup (59 ml) meals per day at 8 am (08:00) and 5 pm (17:00).
  • usr: User option allows the feeding schedule to be customized by setting number of meals, meal times and meal sizes. Up to 12 meals can be scheduled each day (within a 24 hour period). The meal times can be set in 15-minute increments. Meal sizes can be set in 1/8-cup (30 ml) increments, with a minimum portion of 1/8-cup (30 ml) to a maximum portion of 4-cups (946 ml).

  Set Default Feeding Schedule (Dog or Cat)

  1. After pressing the RIGHT button when Time Setup is complete, the LCD screen shows the time set and blinks the word dog.
  2. Press UP or DOWN buttons to scroll to dog or cat to select the desired default feeding schedule.
  3. Once the desired option is displayed, press the RIGHT or ENTER button to select and enter Operating Mode.
  4. The LCD screen will then display the time and size of the next scheduled meal.

  Set Custom Feeding Schedule (User)

  1. To set your own feeding schedule, press UP or DOWN buttons to scroll to usr.
  2. Press RIGHT or ENTER button to enter customizable meal menu. This is shown by the number 1 blinking at top of LCD screen, which is meal 1. The time indicator of 8:00 AM (08:00 if set to 24 hour format) should show in middle of screen and meal size of 2 cup (473 ml if set to 24 hour format) should show in lower left corner of screen. If a different meal was previously setup, then the time and size of that meal will display. 
  3. Press RIGHT button to move to the hour field to set the time for meal 1.
  4. Use UP or DOWN buttons to set hour for meal 1. If in 12 hour time format, set hour with desired AM or PM setting. Press RIGHT button to move to minute field.
  5. Use UP or DOWN buttons to set minute. Each meal time can be set in 15 minute increments. Press RIGHT button to move to meal size field.
  6. Use UP or DOWN buttons to set desired meal size. Meal size can be adjusted in 1/8-cup (30 ml) increments, with a minimum portion of 1/8-cup (30 ml) to maximum portion of 4-cups (946 ml).
  7. Press RIGHT button to move back to meal number field. Use UP button to move to next meal, which is meal 2. The LCD screen should show time of 5:00 PM (17:00 if in 24 hour format) and meal size of 2 cup, unless a different meal was previously setup. To schedule a second meal, press RIGHT button to move to hour field to set time. Repeat steps 4 through 7 for as many meals (up to 12) you want to schedule. Note: Up to 12 meals can be scheduled. For any of the 12 meal options you do not want to schedule, leave the meal size fields blank or set to “--- cup” or “--- ml”.
  8. After programming desired number of meals, return to the meal number field. Press and HOLD ENTER button for 5 seconds to program feeding schedule and enter Operating Mode. The LCD screen will then display the time and size of next scheduled meal.

  Fill with Food & Prep for Meals

  1. Place the feeder in the desired location inside on a level surface.
  2. Fill the feeder hopper with dry or semi-moist pet food.
  3. Replace the lid. Align the front tab on the lid into the slot behind the control panel. Lower the back of the lid and push down until the lid latch snaps into place.
  4. Prepare the conveyor with food. If the buttons are locked, press the ENTER and UP buttons at the same time to unlock them.
  5. Press ENTER and LEFT buttons at the same time to prepare feeder conveyor to dispense food. Release the buttons when you hear the conveyor moving and filling each section with food, getting ready for the first scheduled meal.
  6. Pieces of food may be dispensed into the bowl. Pour any dispensed food back into hopper. 
  7. Ensure the conveyor is properly prepared with food every time the hopper is refilled. If the conveyor is not prepared as instructed, no meal or incorrect meal sizes will be dispensed. Every time the hopper is empty or almost empty and is refilled with food, the conveyor must be prepared in this way.

  Close
• Best Use Tips
  • Don't immerse the control panel, base unit, or optional power adaptor in water.
  • Don't place anything on top of the pet feeder. The unit starts automatically.
  • Don't allow small children to play with, in, or around pet feeder.
  • The feeder is Intended for use with dogs or cats only.
  • Don't use this pet feeder with puppies, kittens, dogs or cats not able to reach the food tray or with any physical disability.
  • Don't use the feeder outdoors.
  • Check the feeder frequently to be sure the pet feeder is dispensing properly.
  • For dry food use only. Don't use wet, canned or moist food.
  • Place the pet feeder on a level surface.
  • Before leaving for extended time, always replace batteries with new batteries.
  • Don't place any foreign object in the pet feeder.
  • Don't unplug the feeder by pulling on the power cord. To unplug it, grasp the plug, not the power cord.
  • Don't use any appliance if it has a damaged power cord or plug, is malfunctioning, or has been damaged. Call Customer Care for further instructions.
  • To reduce the risk of electrical shock, don't place or store an appliance where it can fall or be pulled into a tub or sink.
  • Always unplug any appliance when not in use, before putting on or taking off parts and before cleaning. Never pull on the electrical power cord to remove the plug from the wall outlet.
  • Don't use the feeder for anything other than its intended use.

  Close
• Care & Cleaning

  Take Apart the Feeder

  1. If you have any food in the feeder, press UP and ENTER buttons at the same time to unlock 5-Button Navigation.
  2. Press the ENTER and LEFT buttons at the same time. This will dispense any food remaining in the conveyor and hopper into the bowl.
  3. Repeat until no more food is dispensed or just a few pieces of food are dispensed from the feeder.
  4. Set feeder to Pause Feed Mode by unlocking the buttons then pressing DOWN. You'll see the Pause icon on the LCD screen. This keeps the conveyor in sync with the feeding schedule when reassembled.
  5. Remove the stainless steel bowl from the bowl holder by first lifting up the back of the bowl and then the front.
  6. Remove the hopper lid by pulling back the finger latch then lifting up using the finger grips.
  7. Remove the hopper by pressing the hopper release button on the back of the feeder then lifting.
  8. Remove the conveyor by pulling back the red conveyor latch to unlock it then lifting.
  9. Remove the conveyor crumb catcher by gently pressing in the sides and pulling down.
  10. Remove the bowl holder. Using a finger nail or screw driver, release one tab on the inside of the feeder base while gently pulling down on the same side of the bowl holder from the outside. Release the other tab and pull down the other side of the bowl holder. 

  Clean the Washable Parts

  The washable parts are the stainless steel bowl, bowl holder, hopper lid, hopper, and conveyor. They come apart easily and can be submerged in water.

  1. Clean the stainless steel bowl, bowl holder, hopper lid, and hopper. They're dishwasher safe, so you can put them in the dishwasher.
  2. Clean the conveyor by hand washing using cool or warm soapy water. Use a cleaning brush or toothbrush to clean food debris and residue from conveyor belt. Don't use hot water and don't put it in the dishwasher.
  3. Rinse and let all parts air dry completely before assembling the feeder. Stand the conveyor upright with the front chute on a flat surface for best drying results.
  4. Don't submerge the hopper base or control panel in water. This may damage the electronic components.

  Reassemble the Feeder

  Before assembling the feeder, make sure all parts are clean and completely dry. Don't program or fill with food until the feeder is completely assembled.

  Install the batteries.

  1. Push in and lift the tabs to remove the battery compartment door on the bottom of the feeder.
  2. Install 4 D-cell alkaline batteries into the battery compartment, matching the battery outlines.
  3. Replace the battery door.

  Install the conveyor.

  1. Align one lip on the conveyor belt with the alignment arrows on the side of the conveyor housing.
  2. Install the conveyor by aligning the food chute on the conveyor front with the food chute on the front of the hopper base.
  3. Lower the back of the conveyor and align it with the gear in the hopper base.
  4. Push the red conveyor latch to lock it in place. 
  5. Ensure the conveyor is installed properly before installing hopper. If the conveyor is not installed correctly, the red latch won't lock, the conveyor will move up and down, and incorrect meal sizes will be dispensed.

  Install the hopper.

  1. Align the back food chute on hopper over conveyor agitator. Ensure conveyor agitator is inside back chute and lower hopper into base. Gently push hopper until release button snaps into place.
  2. Ensure the hopper is installed properly before installing the bowl. If the hopper is not installed correctly with the agitator inside the back food chute, the agitator can break and incorrect meal sizes or no food at all will be dispensed.

  Install the bowl.

  1. Slide the tabs on the bowl holder into the slots on the front of the feeder until the tabs lock into place.
  2. Insert the bowl in the holder. Place the back of the bowl under the food chute and tilt the front of the bowl forward, sliding it under the lip on the holder. Lower the back of the bowl into place.

  Prep the Feeder for Meals

  1. Cancel Pause Feed Mode. Unlock the buttons then press DOWN until you see the pause icon on the LCD screen.
  2. Refill the feeder with food.
  3. Push ENTER and LEFT buttons at the same time to prepare the feeder conveyor to dispense food. You should hear the conveyor moving and filling each section with food, getting ready for the first scheduled meal.

  Close
• Operating Mode

  When you enter Operating Mode, the LCD screen will display the time and size of the next scheduled meal. The additional modes available in Operating Mode are Slow Feed Mode, Immediate Feed Mode, and Pause Feed Mode. You can unlock the 5-Button Navigation, view the current set time, change the time or format, and return to Setup Mode to change the feeding schedule.

  Button Lock

  After 2 minutes of inactivity, the 5-Button Navigation will lock to prevent it from accidentally being used. The lock icon will show in the upper left corner indicating the buttons are locked.

  To unlock the buttons, press ENTER and UP buttons AT SAME TIME. The lock icon will disappear from the LCD screen.

  Slow Feed Mode

  Slow Feed Mode slows down the rate the conveyor dispenses food into the bowl. The conveyor slowly dispenses each meal over a 15-minute period. This mode is applied to all scheduled meals. This is useful if you have a pet who tends to eat his food too quickly, which causes him to get sick.

  To set Slow Feed Mode, unlock the buttons, then press the LEFT button. The Slow Feed icon (turtle) will appear in the lower right corner.

  To cancel Slow Feed Mode, unlock the buttons, then press the LEFT button. The Slow Feed icon will disappear from LCD screen.

  Immediate Feed Mode

  If you want to feed your pet before the next scheduled meal, you can use Immediate Feed Mode. This immediately feeds the next scheduled meal with a push of a button. The feeder keeps track of this activity and two consecutive meals can't be immediately fed. Another immediate feeding can't be given until the scheduled meal-after-next is dispensed as programmed.

  To Set Immediate Feed Mode, unlock the buttons, then press the RIGHT button. The feeder will immediately dispense the next meal scheduled. The LCD screen will display the meal-after-next that is scheduled.

  Pause Feed Mode

  Temporarily stop scheduled meals without the need to reprogram or disable power. While in Pause Feed Mode, the hopper will not dispense any food into bowl. Pause Feed Mode is also used during cleaning to keep the feeder conveyor in sync with the feeding schedule. Cancel Pause Feed Mode for the feeder to resume dispensing the scheduled meals.

  To set Pause Feed Mode, unlock the buttons, then press the DOWN button. The LCD screen will display the Pause icon, indicating Pause Feeding Mode is set.

   To cancel Pause Feed Mode, unlock the buttons, then press the DOWN button until the pause indicator is removed from the LCD screen and displays the next scheduled meal.

  View/Change Time

  While in Operating Mode, you can view the time set during the Initial Setup steps. Also, you can change the time or time format if you move to a different time zone or country or during Daylight Saving Time.

  To view Time, unlock the buttons, then press the UP button. The time will display on the LCD screen. Don't hold the button for 5 seconds or more or you will enter the time setup menu. 

  Change Time or Time Format

  1. Unlock the buttons.
  2. Press and hold UP for 5 seconds.
  3. The time setup menu will display with the hour field blinking. Press the LEFT button and the LCD screen will display a blinking 12.
  4. Use the UP and DOWN buttons to scroll to select 12 hour or 24 hour format. 
  5. Use the UP or DOWN buttons to scroll through the numbers to set the current hour with current AM or PM if in 12 hour format.
  6. Press RIGHT to move to minute field. Use the UP or DOWN buttons to scroll through numbers to set current minute.
  7. After the current minute is set, press ENTER or RIGHT to program a new time.

  Setup Meal Mode

  If you wish to change, add, or remove a scheduled meal, you will need to return to Setup Mode. You can even adjust meals if you are set to the default dog or default cat feeding schedule.

  The default dog and cat options are intended as quick setup for first time use. The only way to return to a default feeding schedule is to remove the batteries or power adapter from feeder, wait 10 seconds, and then replace the batteries. This will take you back through the Initial Setup steps.

  To return to Setup Mode, while in Operating Mode, press and hold ENTER for approximately 5 seconds. The LCD screen will return to the meal menu and display the first meal currently scheduled. 

  To exit Setup Mode, after programming desired number of meals, return to meal number field. Press and hold ENTER for 5 seconds to program feeding schedule. This returns the feeder to Operating Mode and the screen will display the next scheduled meal.

  Close
• What are the feeder components?

  

  Close
• What do the icons and buttons mean?

  Icon	Name	Function
  05:30 pm 1800	Time/Next Meal	Displays current time or time of next scheduled meal.Set to 12 or 24 hour format.
  	Button Lock	Displays when 5-Button Navigation is disabled. Buttons automatically lock when not in use.
  	Battery	Displays battery life when D-cell alkaline batteries are in use.
  	Power Adapter	Displays when power adapter is connected to pet feeder.
  2	Meal Number	Displays which meal is being programmed. Schedule up to 12 meals.
  1-1/8 cup 30 ml	Meal Size	Displays portion for meal number being programmed or portion for next scheduled meal to be dispensed. Set it to cups if using 12 hour time format or milliliters if using 24 hour time format.
  dog	Dog	Feeding schedule is set to default dog, which is 2 2-cup (473 ml) meals per day at 8 am (08:00) and 5 pm (17:00).
  cat	Cat	Feeding schedule is set to default cat, which is 2 1/4-cup (59 ml) meals per day at 8 am (08:00) and 5 pm (17:00).
  usr	User Mode	Feeding schedule is set to user mode with customized meal numbers, times, and portions.
  	Slow Feed	Displays if feeder is set to Slow Feed Mode, which dispenses all scheduled meals at a slower rate over a 15-minute period.
  	Pause Feed	Feeding schedules are suspended and feeder will not dispense food until pause is removed.
  	Immediate Feed	Push to immediately dispense next scheduled meal. Only 1 meal in a row can be immediately fed. A meal must be automatically dispensed before immediate feed can be used again.
  	Clock	Push to view current time or push and hold to set clock.

   

  Button	Setup Mode Function	Operating Mode Function
  Up	Increases selection	View time. Hold for 5 seconds to change time
  Down	Decreases selection	Pause Feed to temporarily suspend meals
  Left	Moves right to left through editable fields on LCD screen	Enter/exit Slow Feed Mode
  Right	Moves left to right through editable fields on LCD screen	Immediate Feed
  Enter	Press to program setup settings	Hold for 5 seconds to return to Setup Mode to change feeding schedules
  Enter + Up	--	Unlock 5-button navigation
  Enter + Left	--	Prepares conveyor with food

  Close

Troubleshooting

• The 5-Button Navigation is locked or the buttons don't work

  The buttons automatically lock after 2 minutes of inactivity. To unlock 5-Button Navigation, press the UP and ENTER buttons at the same time.

  Close
• The LCD screen is displaying Error Screen F01
  • The motor is jammed. Ensure the conveyor agitator is positioned inside the back food chute on the hopper with the release button locked in place.
  • All scheduled feedings will stop until the error is cleared. To clear the error, press ENTER. Once cleared, the feeder will pick up with the next scheduled meal. 
  • If the F01 error repeats or continues, disassemble and clean the feeder and thoroughly clean the conveyor.

  Close
• The LCD screen is displaying Error Screen F02

  The motor or switch is obstructed. Disassemble and clean the feeder and thoroughly clean the conveyor. Contact Customer Care for additional troubleshooting.

  Close
• The feeder is dispensing extra meals.
  • For any of the 12 meal options you don't want to schedule, leave the meal size field blank or set to “--- cup” or “--- ml”.
  • Return to Setup Mode by pressing and holding ENTER button for 5 seconds.
  • Use the LEFT and RIGHT buttons to check each of the 12 meals and ensure meal sizes are set to “--- cup” or “--- ml” for any meals you don't want scheduled.

  Close
• The feeder is dispensing food too slowly
  • Check to see if Slow Feed mode is set on the feeder. You'll see the Slow Feed indicator displayed in the lower right corner of the LCD screen. When set, Slow Feed applies to all scheduled meals.
  • Ensure you are using only dry or semi-moist food.

  Close
• The feeder isn't dispensing meals at the right time.
  • Remember that meals can only be scheduled within 15-minute increments; for example: 5:00, 5:15, 5:45, or 6:00 pm.
  • Check the clock to ensure the time is set correctly.

  Close
• The feeder isn't dispensing the right meal sizes or any food at all.
  • Ensure hopper is filled with food.
  • Check to see if feeder is in Pause Feed Mode. The feeder will not dispense food until pause is removed.
  • Make sure the feeder is not in Setup Mode. The feeder must be in Operating Mode to dispense food.
  • Ensure you are only using dry or semi-moist food.
  • Check for an error on the LCD screen.
  • Ensure conveyor agitator is positioned inside the back food chute on the hopper with the release button locked in place.
  • Meal size/portion may be slightly off due to the type of dry or semi-moist food being used. Try adjusting meal sizes accordingly. For example, if the feeder is dispensing 1/8-cup less than programmed, increase meal sizes by 1/8-cup.
  • Reinstall the conveyor belt. The conveyor belt may not have been aligned properly when installed, the conveyor may be out of sync with the motor, or the “prepare conveyor with food” cycle may not have been run when refilling hopper with food.
    1. Empty food from the hopper. Remove the hopper and conveyor.
    2. Reinstall the conveyor.
    3. Press the ENTER and LEFT buttons at the same time to cycle the conveyor.
    4. Remove the conveyor again and align the lip on the conveyor with the arrows on the side of the conveyor housing.
    5. Reinstall the conveyor and hopper. Refill with food.
    6. Press the ENTER and LEFT buttons at the same time until the conveyor starts moving and filling with food.

  Close
• The hopper or lid is not fitting properly
  • Ensure the conveyor agitator is positioned inside the back food chute on the hopper with the release button locked in place.
  • Make sure the conveyor is installed with the food chute and gear aligned correctly inside the hopper base and the conveyor latch is locked in place

  Close
• The red conveyor latch will not lock.

  Make sure the conveyor is installed with the food chute and gear aligned correctly inside the hopper base.

  Close

Accessories

Drinkwell® Fountain Cleaning Kit

CKPH

$9.99

Shop

Healthy Pet Simply Feed™ Adaptor

PAC00-15478

$12.99

Shop