FAQs

  • LED Light Indicator
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Installation & Setup

  • The Smart Feed app is not in the app store or will not install
  • Didn’t receive the code during setup
  • Setup stalls at the ‘Connecting to your Feeder’ screen
  • Cannot connect to the feeder during setup
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Troubleshooting

  • During initial setup the feeder will not connect to my wireless router
  • The feeder is not automatically reconnecting or is not connected to my Wi-Fi
  • The feeder does not dispense food when the button is pushed
  • The lid or hopper doesn’t fit
  • The feeder is not dispensing the programmed meal or any food at all
  • The food is dispensing slowly
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Trusted Support

Call Customer Care for live help.

1-866-738-4379

Mon. - Fri. 8 am - 8 pm
Sat. 9 am - 5 pm ET