PetSafe pet fountains are Underwriters Laboratories (UL) Listed. This means that an independent test facility has tested representative samples of the products and determined that they meet specific, defined requirements.
The pumps used in our fountains are double insulated and tested to meet strict product safety standards even while submerged. Pumps that are used in pools, hot tubs, and fish tanks are held to these same standards.Close
The materials our fountains are made with are completely safe for your pet. All plastic fountains and plastic parts are BPA-free. Our ceramic fountains are lead-safe and meet the requirements of the Consumer Product Safety Commission and California Prop 65 standards for lead content. Our stainless-steel fountains use 304 Stainless Steel which is used in a variety of household and Industrial applications for food and water handling. This type of stainless steel is FDA approved and Generally Recognized as Safe (GRAS). The activated carbon in our filters is made from coconut shells and is safe to use with your pet’s drinking water. The filter is not required for normal operation of the fountain, but it does significantly improve the overall cleanliness and taste of the water for your pets.Close
These filters are similar to filters used in fish tanks. They are safe to use with your pet’s drinking water. The organic activated carbon used in the filters is made of coconut shells.Close
The activated carbon filter removes bad tastes and odors from the water and catches large particles and debris from re-circulating back into the water. The filters do not purify the water. Change them every 2-4 weeks, depending on how many pets use the fountain, to keep the fountain water fresh and clean.Close
Once the filter has been used, the activated carbon tends to settle in the bottom of the pouch. The premium filters have 6 smaller pouches, rather than the 2 in the original filters, so the carbon is spread out more evenly for better filtration quality.Close
Over time, debris gets stuck in the outer fabric of the filter, making it more difficult for the water to pass through it. The inner part of the filter contains granulated carbon with hundreds or thousands of microscopic holes, which bind to impurities in the water that cause bad tastes and smells. This binding prevents impurities them from returning to the water. Eventually, the holes become clogged and can no longer remove impurities.Close
The activated carbon filter should be changed every 2 to 4 weeks, depending on the number of pets using the fountain. If you have more pets or notice more debris, a slimy feel, or decreased water flow in your fountain, you should clean it more often. Pre-filters can usually be changed less frequently.Close
The filter is not required for normal operation of the fountain, but it does significantly improve the overall cleanliness and taste of the water for your pets. The filter removes bad tastes and odors to improve the taste of the water and catches hair and small particles to keep the water cleaner.
Filters are still helpful even if you use filtered water in the fountain. The activated carbon continuously cleans water as it flows through the filter. The pre-filter protects the pump from dirt, fur, drool, and debris.Close
Never rinse the filter in soap. Washing your filter will allow the soap to seep into the pores and this cannot be removed, making the filter unusable and unsafe for your pet.Close
Pets, especially cats, can be a little timid with the fountains at first. This is a new object added to their environment, so give your pet enough time to get used to the fountain at their own pace. This time frame will usually only take a few days, and it is very rare that a pet will refuse to use the product entirely. If your pet prefers to drink running water from the faucet or shower, she will probably get used to the fountain very quickly. Here are a few tips to help transition your pet:
Put the filter in the filter housing with the black side facing the front.
Yes. All of our plastic fountains and plastic parts are BPA-free, including cords, pumps, and filter housing.Close
This black stuff is loose activated carbon from the filter and is completely harmless for your pet to drink. The carbon filter is made of organic coconut shells. Rinse the filter in cold water before placing it in the fountain to prevent this. Some filters may shed more carbon than others due to differing consistency of carbonl in each batch of filters, so don’t be surprised if some filters leave behind more carbon dust than others.Close
A low humming noise is normal, but it should not be loud. Some fountains hum a little louder than others.
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