Stay! Mat

FAQs

• How do I clean and care for the bed covers?
  • Detach the power connector.
  • Remove the foam core insert with heating unit or pet pad. Note: For small, medium, or large heated wellness sleepers, unscrew the hex nut around the power plug before removing the cover.
  • Use a mild detergent and machine wash on a gentle cycle.
  • Allow the cover to air dry; do not put in a dryer.

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• How do I test the heater on my pet bed?

  PetSafe heated beds are designed to deliver continuous low levels of heat to supplement a pet’s body heat. These low levels of heat enable the pet to enjoy using the heater for several hours at a time. Do not expect these products to feel warm to the touch.

  To test the unit:

  • Plug the unit into a working standard wall outlet
  • Wrap the bed in a blanket. This is to capture heat that is produced.
  • Allow the unit to remain on for 30 minutes
  • When you place your hand between the blanket and the heater, you should feel the warmth generated by the heater letting you know the unit is working.

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• How does the heat on the beds work?

  The heat on our heated products does not circulate on a set interval. It is controlled insulated heat and gradually reaches a maximum temperature (internal heating element typically 82 – 85 F degrees without an object on the bed and internal heating element typically 105 – 108 degrees when a pet is on the bed). Heated products are designed to match a pet’s healthy core body temperature, typically 102F degrees. The surface temperature will not feel as warm as a human heating pad. This low level heat is designed to allow for longer periods of continuous use and varies in temperature depending on the ambient room temperature, other covers or materials between the heated product and the pet.

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• I’m worried about safety. Are these beds safe for my pet to use?

  These beds are absolutely safe for cats and dogs to use. These beds and their power cords are low voltage (12 volts). There is no shock hazard and they are not harmful even if the cord or heating element is chewed. Be sure to follow these safety precautions:

  • Check to ensure that there is no damage to the unit, power cord, or plug before each use. Inspect the product to ensure there is no sudden rise in temperature. If detected, do not use the product.
  • Use the product with the included cover at all times. If the bed is used for extended periods, periodically remove the pet from the bed if the pet is incapable of moving.
  • If the unit is used in a kennel or cage, allow sufficient space for the pet to get off the bed.
  • Do not allow the pet to chew on the power cord or heating unit.
  • Do not leave pet unattended with bed.
  • Do not use outdoors.

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• How does the Stay! Mat work?

  The Stay! Mat works by detecting the pet’s weight on the mat. If the pet leaves the mat, it will send out a radio signal up to 6 feet and as little as 3 feet in all directions. The receiver will pick up this radio signal and produce a warning tone and a static correction, which will cease once the dog returns to the mat.

  The Stay! Mat may not be effective for cats and lightweight dogs because it may not be able to detect their weight when they return to the mat.

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