Basic In-Ground Fence™

FAQs

• Can I use more than one receiver collar on the system?

  Yes. There is no limit to the number of pets you can contain with the containment system. It’s as simple as purchasing an additional compatible receiver collar for each pet.

  You can purchase additional receiver collars online or contact our Customer Care Center.

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• How do I locate a break in the boundary wire?
  • Locate your original splice(s) and verify they have a good, solid connection.
  • Check your yard to determine any possible damage to the boundary wire (e.g. recent digging, aerating, rodent burrowing, or any other noticeable disturbance in your yard next to the wire).
  • If you still cannot find the break in the boundary wire, there are 2 options for locating it.

  Option 1: Purchase a Wire Break Locator that will locate the break in the boundary wire. Watch this video for instructions on using the Wire Break Locator.

  Option 2: Follow the procedure below.

  1. Unplug the transmitter.
  2. Connect both ends of your twisted wire to one boundary wire terminal.
  3. Measure and cut a test wire which is half the length of your total boundary wire footage.
  4. Connect one end of test wire to the other boundary wire terminal.
  5. Locate the halfway point of your boundary and cut the boundary wire.
  6. Splice the other end of the test wire to either side of your boundary wire where you cut it in half.
  7. Plug in the fence transmitter and check the loop indicator light. If the loop indicator light is on, you can assume the break is in the other half of the boundary wire.
  8. If the loop indicator light did not come on, you may assume there is a break in this portion of the boundary wire. However, there is a small chance of having more than one break in your system.
  9. Be sure to check both halves of your entire loop.
  10. Replace the damaged boundary wire with new wire.
  11. Reconnect the boundary wire to the fence transmitter.
  12. Check the loop indicator light. If the loop indicator light is on, test the system with the receiver collar.

  If you suspect you have a partial wire break, contact our Customer Care Center and we'll be happy to help.

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• How do I repair a damaged wire (splice wires)?

  Before you begin splicing wire, it will be helpful to you to note the locations of all splices for future reference. If you ever have a wire break, these most often happen at a splice, and it will be helpful to you to be able to find your splices easily if this ever happens.

  It will also be helpful to make your splices waterproof. Gel-filled splices are included in your original containment system. Additional splice capsules and wire nuts are available for purchase online, by calling the Customer Care Center at 1-866-738-4379, and at most hardware stores.

  To make a splice:

  1. Strip approximately 3⁄8 inch of insulation off the ends of the boundary wires to be spliced. Make sure the copper of the wire is not corroded. If the boundary wire is corroded, cut it back to expose clean copper wire.
  2. Insert the stripped ends into the wire nut and twist the wire nut around the wires. Ensure that there is no copper exposed beyond the end of the wire nut. Tie a knot 3 to 4 inches from the wire nut. Ensure that the wire nut is secure on the wire splice.
  3. Once you have securely spliced the wires together, open the lid of the gel-filled splice capsule and insert the wire nut as deeply as possible into the waterproof gel inside the capsule.
  4. Snap the lid of the capsule shut. For proper system performance, the splice connection must be waterproof.

  Note: If your splice pulls loose, the system will not function. Make sure your splice is secure.

  

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• How long do the batteries last?

  This will vary depending on how often your dog tests the boundary. In most cases the battery will last 1 to 3 months and in some cases up to six months. It is important to check the batteries regularly.

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• I just put a new battery in, and the low battery light is flashing on my receiver collar.
  • Take battery out for several minutes.
  • Lift tab underneath battery.
  • Replace the old battery with a new battery.
  • Make sure battery is installed properly.
  • Recheck the collar. If receiver collar is still flashing, please contact our Customer Care Center to replace the receiver collar.

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• Can I leave the boundary wire above ground or even attach it to an existing fence?

  You can, but it is not recommended due to the potential for damage to the wire. We do recommend that you bury the wire or place it in a protective casing like a water hose but the system will work with the exposed and wire above ground. The boundary wire is buried so that it is not accidentally tripped over, cut, or damaged. Use care when using a weed eater or when digging near the boundary wire to prevent damage. It can be attached to any fence including a metal fence as long as it is galvanized. When attaching the boundary wire to the fence, becareful not to sever the wire.

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• How do I allow a place along the boundary wire where my pet can safely cross?

  To create the layout that you need, a double loop layout format will be necessary.

  First, run the wire around the perimeter. When you get to the end, make a U-turn with your wire and backtrack around the coverage area.

  Be sure to keep the wire 3 - 5 feet apart where you want signal. When you want to cancel the signal, bring the wires together and twist them 10 times per foot.

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• How do I run the wire over my driveway?

  You have a few options for working with a driveway as a part of your containment system.

  Concrete Driveway
  If your driveway is concrete, you can place the boundary wire in a convenient expansion joint or create a groove using a circular saw and masonry blade.

  • Clean out the expansion joint or groove.
  • Place the boundary wire in the groove
  • Cover the wire with an appropriate water proofing compound.
  • It may help to you to use landscape staples or half of a small piece of PVC pipe or water hose to protect the wire on either side of the driveway or sidewalk. This will ensure that the wire isn't cut during activities such as weed eating or mowing near the driveway.

  If you do not wish to cut your driveway and an expansion joint is not an option, you may want to consider using a double loop layout (See: What is the double loop layout and why do I need to do it?). You may also want to reconsider your layout and avoid the driveway as a part of your containment area.

  Gravel or Dirt Driveway
  If your drive is gravel or dirt, you can run the boundary wire through a PVC pipe or section of water hose to protect the boundary wire. Then bury the pipe or hose and wire.

  

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• How long will it take me to install an In-Ground Fence™ System?

  This is dependent on the layout you have planned, soil conditions, the tools you are using, amount of wire buried, etc. The majority of the time involved in installing your system is in burying the wire. This is typically considered a weekend project; it can be completed in about a day. It's very helpful to have someone to help you plan, layout, and install the system. 

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• What are the ABC settings on the transmitter for?

  There is a switch on the side of your transmitter, it may read "A,B,C" or "High, Low". The settings on the A, B, C switch help to adjust the resistance in your containment perimeter. Use this feature, along with the range dial to adjust the distance from the wire to the point where your pet's receiver collar will activate. Many factors will determine which setting is the best for you (the amount of wire in your layout, interference in your yard and home, your wire layout, etc.). Please try all 3 settings individually to determine which is the best option for your perimeter.

  

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• What is the double loop layout and why do I need to do it?

  A double loop is a type of wire layout which gives you the option to establish a boundary when you do not want to contain your whole property. In the double loop layout, you run the wire from your transmitter and around the yard. Once the wire reaches the opposite side of the yard from the transmitter, the wire needs to make a U-turn and follow the same path at least 5 feet away from itself as it goes back into the transmitter.

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• What gauge of wire can I use?

  The boundary wire you use must be copper and insulated, and can be between 14-20 gauge. The smaller the gauge number, the bigger the wire. You can determine the gauge and type of wire by the color of the insulation.

  Red – 20 gauge, stranded
  Green – 20 gauge, solid
  Yellow – 20 gauge, solid
  Blue – 20 gauge, solid

  You can mix stranded and solid wire by splicing them together. You can also mix two different gauges as long as they are just one gauge apart. For example, you can splice together 18 and 20 gauge wire, but not 16 and 20 gauge. However, the containment area will only be as strong as the smallest gauge of wire, so the total boundary area may vary slightly.

  When splicing wire, we recommend using the gel-filled splice capsules that come with the kits. To splice wires:

  1. Strip about 3/8”of insulation from each end of the wire.
  2. Insert the stripped ends of the wire into the wire nut and twist.
  3. Tie a knot 3-4 inches from the wire nut.
  4. Insert the wire nut as deep as possible into the gel inside the capsule.
  5. Close the capsule lid.

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• What is a partial wire break and how do I find it?

  A partial wire break is when the wire is not completely broken into 2 pieces, but there is enough damage to cause problems in the system.

  Partial wire breaks can be more difficult to locate and fix.

  If you suspect you have a partial wire break, contact our Customer Care Center and we'll be happy to help.

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• What is the Short Loop Test and how is it done?

  The short loop test or system test is a simple test to determine if each component (fence transmitter, receiver collar, and boundary wire) is functioning properly. You'll need a piece of boundary wire at least 15 feet long. Write down the settings for your boundary control switch, boundary width control knob, and receiver collar before starting the test.

  View the short loop test step-by-step video

  1. Remove the receive collar from your pet. Make sure the battery is still good.
  2. Set the boundary control switch to B.
  3. Set the receiver collar correction level to 5.
  4. Disconnect the twisted boundary wire from the boundary wire terminals on the transmitter by pressing the red release levers on the connector and pulling the wires free.
  5. Insert the two ends of the test loop wire into the two boundary wire terminals on the transmitter. Lay test wire in a loop.
  6. Turn the boundary width control knob to 10 and then back to 5.
  7. Place the test light tool contacts on the contact points of the receiver collar. While holding the receiver collar with the test light tool in place, approach the wire from outside the loop, holding the collar 2 inches off the ground. Note the distance where the receiver collar activates from the wire.
  8. Turn the boundary width control knob to 10 and repeat step 7. The distance where the receiver collar activates should be greater than the previous result.
  9. If more than one receiver collar is used on the system, repeat the above test on each collar.
  10. Keep boundary width control knob position at 10. Set the boundary control switch to A. Approach the loop with the receiver collar as in Step 7 and verify the receiver collar activates.
  11. Keep the boundary width control knob position at 10. Set the boundary control switch to C. Approach the loop with the receiver collar as in Step 7 and verify the receiver collar activates.
  12. When testing is complete, return the boundary control switch and the boundary width control setting to the original positions noted earlier.
  13. Remove the test loop wire. Reconnect the twisted boundary wire from the boundary wire terminals on the transmitter by pressing the red release levers on the connector and inserting the wires.
  14. Repeat the boundary width testing from Step 6 until you achieve the desired boundary width of 12-20 feet.

   

  Interpreting the Results

  • If the power light or the loop indicator light are not both lit on the transmitter, or the alarm is on for any of the above tests, there is a problem with the transmitter. Contact the Customer Care Center.
  • If both the power and loop indicator lights are on, but the receiver collar does not activate on the test loop wire, the receiver collar is not working. Contact the Customer Care Center.
  • If the transmitter power and loop indicator lights are on in each of the 3 boundary control switch positions, and the receiver collar is activating at different distances on the test loop wire, the problem is most likely in the containment boundary wire. Perform the wire break location test to find and correct the wire break in your boundary wire.

  NOTE: Please note that some partial breaks do not cause the loop light to go out or the break alarm to activate, but can affect the signal. Be sure to check all splices, as many breaks in the wire occur in the area of the splices. When checking splices, look for any moisture or corrosion due to water getting to the wire.

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• I found a lost pet with one of your collars on. Is there a way to locate the owner?

  It can be very concerning to find a lost pet, and most of us want to find the owner as quickly as possible. Unfortunately, at this time, there is not a way to match the collar with the owner. Contact your local animal control to understand what services are available in your area to help locate the owner.

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• Can I attach a leash to the containment receiver collar?

  No. This can result in pulling the contact points too tightly against your pets neck. Attach a leash to a separate, non-metallic collar positioned above the receiver collar.

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• Can I use the containment system on a cat?

  Yes, the system can be used as long as the cat can comfortably wear the receiver collar. We also offer a special in-ground receiver collar just for cats (not compatible with wireless systems).

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• Can I use the system on an aggressive dog?

  We do not recommend any of our products to be used on aggressive dogs. If you are unsure if your dog is aggressive, please consult your veterinarian or a certified trainer.

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• Can the receiver collar be placed on my pet’s present collar?

  Yes, the receiver can be place on any non-metallic strap. However, you must be able and willing to “punch” two holes in your pet's current collar so that the contact points can be properly inserted. Be advised; do not attach a leash to a collar that has a receiver on it. This can cause additional pressure on your pets neck through the contact points in the collar.

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• Fitting the receiver collar

  The proper fit and placement of your receiver collar is important for effective training. The contact points must have direct contact with your pets skin on the underside of their neck. 

  1. Make sure the receiver collar is turned off.
  2. Start with your pet standing comfortably.
  3. Center the contact points underneath your pets neck, touching the skin. If your pet has a long or thick coat, consider using the long contact points to reach through the fur.  These can be purchased online or from our Customer Care Center. Note: It is sometimes necessary to trim the hair around the contact points to make sure that contact is consistent.
  4. Check the tightness of the receiver collar by inserting one finger between the end of a contact point and your pets neck. The fit should be snug but not constricting.
  5. Allow your pet to wear the collar for several minutes then recheck the fit. Check the fit again as your pet becomes more comfortable with the receiver collar.
  6. If you'd like to to trim the collar strap, mark the desired length of the receiver collar with a pen. Allow for growth if your pet is young or grows a thick winter coat. Remove the receiver collar from your pet and cut off the excess. If your receiver has a nylon strap, seal the edge of the cut collar by applying a flame along the frayed edge.

  If your collar is a QuickFit collar, it is designed so you can quickly attach and remove the Receiver Collar from your pet while maintaining the desired fit.

  1. With the Snap Buckle fastened, thread the collar through the Metal Buckle .
  2. Slide the excess collar through the “C” Loop on top of the Snap Buckle. This will hold the excess collar in place.
  3. Once the collar fit is determined, use the Snap Buckle to remove and replace the collar.

  Replacing the Receiver on a New Collar Strap

  1. Slide the receiver off the old strap.
  2. Slide the receiver on the new strap.
  3. Adjust the slide buckle so the collar won't become loose around your pet’s neck.
  4. Make sure the ridges are facing up or the collar may slip.

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• How long can my pet wear the receiver collar?

  Never leave the receiver collar on your pet for more than 12 consecutive hours and remove the receiver collar from your pet when indoors for the comfort of your pet.

  Millions of pets are comfortable while they wear stainless steel contacts. Here are some important steps for the health and comfort of your pet:

  • Proper fit of the collar is important. A collar worn for too long or made too tight on the pet’s neck may cause skin damage. Ranging from redness to pressure ulcers; this condition is commonly known as bed sores.
  • When possible reposition the collar on the pet’s neck every few hours.
  • Check the fit to prevent excessive pressure.
  • Always follow the instructions in your product manual.
  • Never connect a lead/leash to the electronic collar; it will cause excessive pressure on the contact points within the collar.
  • Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
  • You may need to trim your pet's hair in the area of the contact points for your system to function properly. However, never shave the dog’s neck; this may lead to a rash or infection.
  • Some pets have sensitivity to the contact points in the collar, a condition similar to bed sores in humans. You may find after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions.

  If a rash or sore is found on your pet:

  • Discontinue use of the collar until the skin has healed.
  • If the condition persists beyond 48 hours, see your veterinarian.

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• How old should my pet be before I start training?

  For best results, your pet should be 4 to 6 months old and know basic commands such as sit and stay.

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• Is there a hand-held remote transmitter that will work with the system?

  No. You would need to purchase a separate remote training system. Please browse our site or contact our Customer Care Center for more information.

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• Where do I put my boundary flags?

  The Boundary Flags are visual reminders for your pet of where the Boundary Zone is located. The Receiver Collar will activate within 2 to 3 feet of the Boundary Flags. The flags should go just inside the boundary zone along the wire. To locate the wire:

  1. Remove the receiver collar from your pet and ensure it is on.
  2. Hold the test light to the receiver collar contacts at your pet’s neck height and walk out into your yard.
  3. Hold the collar and test light at the level of your pet's height.
  4. Walk towards the warning zone until the receiver collar beeps and the test light tool illuminates.
  5. Place a boundary flag in the ground at the location where you hear the beep and see the light of the test light tool flash.
  6. Walk back into the pet area until the beeping stops.
  7. Repeat this process around your yard, placing flags every 10 feet until the containment yard is fully marked with flags.

  Note: the higher the level of correction of the receiver collar, the brighter the light with flash. If you cannot see the light flash, increase the level of correction of the collar.

  

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• Will static correction harm my pet?

  The static correction is safe and harmless. It is effective enough to get your pet’s attention. The correction produces less energy than that produced by a static shock from carpeting.

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• Will this fence keep other pets out of my yard?

  No. Electronic fencing is only effective on pets who wear the Receiver Collar. Other animals can still enter your yard.

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• Which fences work with which pet proofing barriers?

  If you already have a PetSafe in-ground fence, you can use the same collar with our pet proofing barriers. Purchase an extra barrier and place it in an area you don't want your pet to access. Choose from indoor and outdoor barriers.

  Wireless fences aren't compatible with our pet proofing barriers.

  	These fence systems	work with these receiver collars	and these barriers
  Wireless	Stay+Play Wireless Fence® (PIF00-12917) Wireless Containment System™ (PIF-300, XWF15-11801)	Stay+Play Wireless Fence® Receiver Collar (PIF00-12918, PIF00-14288) Stubborn Dog Stay + Play Wireless Fence® Receiver Collar (PIF00-13672) Extra Wireless Fence Receiver (PIF-275-19, XWF15-11802)
  Wireless Mapping	Wireless Mapping Fence (PIF00-13651)	Wireless Mapping Fence Add-A-Dog Receiver Collar (PIF00-13652)
  In-Ground	In-Ground Fence (PRF-3004W, PIG00-13661) Little Dog In-Ground Fence™ (PIG00-10773) Stubborn Dog In-Ground Fence (PIG00-10777) In-Ground Cat Fence System (PIG00-11007) In-Ground Fence (PRF-304W) Comfort Fit In-Ground Fence (PIG00-10773, PIG00-10674) Basic In-Ground Fence™(PIG00-14582) Rechargeable In-Ground Fence™ (PIG00-14673)	In-Ground UltraLight Collar (PUL-250) In-Ground UltraLight™ Collar (PUL-275) In-Ground Little Dog Collar (PIG00-10778) Stubborn Dog In-Ground Collar (PRF-275-19) In-Ground Cat Fence Collar (PIG00-11006) Rechargeable In-Ground Fence™ Collar (PIG00-13737) Ultralight Collar (RFA-345) Comfort Fit Collar (PIG00-10680, PIG00-10679, 300-458)	Indoor Pet Barrier Transmitter (PIRF-100)
  UltraSmart®	UltraSmart® In-Ground Fence™ (PIG00-13619) UltraSmart® Contain N Train In-Ground Fence (IUC-5100)	UltraSmart® In-Ground Fence™ Collar (PIG00-13620, RFA-427) UltraSmart® Contain N Train Collar (IUC-5225, IUC-4225)	All Pawz Away® pet barriers: Indoor Barrier (ZND-1000, ZND-1200) Outdoor Barrier (RFA-378, PWF00-11923) Mini Barrier (PWF00-14040, PWF00-13665) Threshold Barrier (RFA-514, PWF00-14406)
  YardMax®	YardMax® Rechargeable In-Ground Fence™ (PIG00-11115)	YardMax® Rechargeable In-Ground Fence™ Collar (PIG00-11116)	All Pawz Away® pet barriers: Indoor Barrier (ZND-1000, ZND-1200) Outdoor Barrier (RFA-378, PWF00-11923) Mini Barrier (PWF00-14040, PWF00-13665) Threshold Barrier (RFA-514, PWF00-14406)

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• I have a very small dog. Will the collar be too heavy for my dog?

  The Little Dog In-Ground Fence™ was designed just for little dogs to wear comfortably, and the In-Ground Cat Fence™, designed just for cats, comes with our lightest collar.

  While we recommend your pet be at least 5 or 8 pounds to wear our wireless or in-ground collars, many smaller dogs and even cats can wear collars from other fences. That means you can add your new small dog to your existing system, or you can purchase a wireless fence and collars for each pet.

  Our office dogs have personally tested these collars to make sure they will work for your pets.

  Wireless Fence Collars

  Bao, a tiny Yorkshire Terrier who weighs 4 pounds after a big meal, is wearing the Stay+Play Wireless Fence® Rechargeable Receiver Collar. The collar weighs about 3 ounces.

  

  Oliver, a 4-pound Chihuahua, can easily fit the Wireless Fence Receiver Collar for our original Wireless Pet Containment System™. The collar weighs 2.5 ounces.

  

  In-Ground Fence Collars

  Oliver the 4-pound Chihuahua loves showing off his In-Ground UltraLight™ Receiver Collar, which weighs 2.64 ounces. This is the standard collar that comes with the Basic In-Ground Fence™ and In-Ground Fence™.

  

  4-pound Yorkie Bao has no trouble wearing the YardMax® Rechargeable In-Ground Fence™ Receiver Collar either. This collar weighs only 1.5 ounces.

  

  Which Collar Will Work with My System?

  If you're purchasing an extra collar, check the Fence Collar Compatibility Chart to make sure the collar will work with your existing system.

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• Once my pet is trained to respect the yard boundaries, how do I bring my pet into and out of the yard?

  Once your pet learns the Boundary Zone, he will be reluctant to cross it for walks or car rides. You may need to convince your pet to leave the Pet Area with treats and praise.

  Before you take your pet across the Boundary Zone, remove the Receiver Collar. Make sure your pet is wearing his standard collar and attach a leash to the collar.

  There are 3 ways to take your pet outside the Boundary Zone.

  1. If you're going for a drive together and your car is in the Pet Area, you can put your pet in the car and drive him out of the Pet Area.
  2. You can also walk your pet out of the Pet Area. Give a command such as “OK” at a specific place of the Boundary Zone, such as the end of your driveway or sidewalk. Always leave the Pet Area with a leash at this place and your pet will associate leaving the Pet Area only on a leash, only at this place, and only with a person.
  3. You may also carry your pet out of the Pet Area.

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• How much wire do I need?

  Use our Wire Calculator to figure out how much wire you need for your in-ground fence layout.

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Installation & Setup

• How do I lay out my system?

  View sample yard layouts to help you plan your pet's boundaries

  Full YardPartial YardFront & Back YardWith Existing Fence

  Full Yard Partial Yard Front & Back Yard With Existing Fence

  
  With the Single Loop layout, you'll bury one continuous wire around your entire yard. You can also use this layout to keep your dog out of your garden or pool.

  
  The Double Loop Layout lets you create a boundary for part of your property. This is a great way to give your dog access to the back or front yard only. For a waterfront property, the Double Loop layout can give your dog access to the yard and dock.

  
  The Hourglass Loop keeps your pet in the front yard and back yard only, keeping your pet away from the sides of your home. This is also a great option for narrow lots.

  
  You can also use your in-ground fence in a yard with a traditional fence. Use the Double Loop layout with a partially fenced yard. With a fully fenced yard, use a Single Loop layout and attach the wires to the fence instead of burying them.

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• Positioning and installing the boundary wire

  When installing an in-ground fence system, lay out the boundary wire around your property. Use your proposed boundary and test the system before burying the wire. This will give you freedom to adjust your wire layout if you need to.

  If you must cross underground utilities or buried cables with the boundary wire, do so at a 90-degree angle (perpendicularly). If you have a neighbor with a containment system, keep the boundary wires of your systems at least 5 feet apart. It may help to talk to your neighbor about the location of their boundary wire in their yard. If separating the wire by at least 5 feet from a neighboring containment systems wire does not reduce the inconsistent signal, contact our Customer Care Center.

   

  Twist the Boundary Wire

  Twisting the boundary wire cancels the signal and allows your pet to cross over that area without receiving a static correction. When twisting wire, you must be twisting wire that completes the radio signal circuit.  This means, there is a wire leading from the transmitter and the wire goes around your yard and returns to the transmitter.  You must be twisting portions of the leading and returning wires together in order to cancel the signal in that area. Plastic or metal piping will not cancel the signal.  Twist the boundary wire 8 to 10 times per foot to cancel the signal.

  

  Splice or Repair the Boundary Wire

  If you need additional boundary wire to expand your wire loop, you will need to splice the wires together. Since wire breaks tend to occur at splices, it is helpful to note the locations of all splices for future reference.  We also recommend that you create waterproof splices using gel-filled splicing caps.  These are available for purchase online or by contacting our Customer Care Center. They are also included in current containment systems.

  To create a splice or repair wire:

  • Strip approximately one-half inch of insulation off the ends of the boundary wires to be spliced. Make sure the copper boundary wire is not corroded. If the boundary wire is corroded, cut it back to expose clean copper wire.
  • Insert the stripped ends into the wire nut and twist the wire nut around the wires. Pull on the wires to make sure you have a strong splice connection. If you do not have gel-filled caps, apply waterproofing compound (e.g. silicone caulk) in and around the wire nut or wrap the wires and the wire nuts with electrical tape to prevent moisture from corroding the copper.

  If your splice pulls loose, the entire system will fail.  Make sure your splice is secure.

  

  Connecting the Wires to the Fence Transmitter

  1. Run the boundary wire to the fence transmitter through a window, under a door, through a crawl space vent, or any other appropriate available access. You can also carefully drill a hole through your wall.
  2. Strip the coating of the ends of the boundary wire approximately one-half inch exposing the copper wire.
  3. Insert the boundary wires into the boundary wire terminals on the fence transmitter.
  4. Turn the boundary width control knob to 10. This will set the warning zone at the maximum width.
  5. Plug the power adapter into the power jack and a 120-volt outlet.
  6. The power light and loop indicator lights should come on. If this does not happen, contact our Customer Care Center.

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• Connecting the wires to the transmitter.

  Once you have run your boundary wire around your yard, creating the basic shape of your desired containment area, you should connect the boundary wire to the fence transmitter and confirm the system works properly prior to burying the wire. To do this:

  1. Run the boundary wire to the fence transmitter through a window, under a door, through a crawl space vent, or any other appropriate available access. You can also carefully drill a hole through your wall.
  2. Strip the wire coating ends of the boundary wire approximately one-half inch, exposing the copper wire.
  3. Insert the boundary wires into the boundary wire terminals on the fence transmitter.
  4. Turn the boundary width control knob to 10. This will set the warning zone at the maximum width.
  5. Plug the power adapter into the power jack and a 120-volt outlet.
  6. The power light and loop indicator lights should come on. If this does not happen, contact our Customer Care Center.

  

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• Where do I put my boundary flags?

  The Boundary Flags are visual reminders for your pet of where the Boundary Zone is located. The Receiver Collar will activate within 2 to 3 feet of the Boundary Flags. The flags should go just inside the boundary zone along the wire. To locate the wire:

  1. Remove the receiver collar from your pet and ensure it is on.
  2. Hold the test light to the receiver collar contacts at your pet’s neck height and walk out into your yard.
  3. Hold the collar and test light at the level of your pet's height.
  4. Walk towards the warning zone until the receiver collar beeps and the test light tool illuminates.
  5. Place a boundary flag in the ground at the location where you hear the beep and see the light of the test light tool flash.
  6. Walk back into the pet area until the beeping stops.
  7. Repeat this process around your yard, placing flags every 10 feet until the containment yard is fully marked with flags.

  Note: the higher the level of correction of the receiver collar, the brighter the light with flash. If you cannot see the light flash, increase the level of correction of the collar.

  

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• How do I locate a break in the boundary wire?
  • Locate your original splice(s) and verify they have a good, solid connection.
  • Check your yard to determine any possible damage to the boundary wire (e.g. recent digging, aerating, rodent burrowing, or any other noticeable disturbance in your yard next to the wire).
  • If you still cannot find the break in the boundary wire, there are 2 options for locating it.

  Option 1: Purchase a Wire Break Locator that will locate the break in the boundary wire. Watch this video for instructions on using the Wire Break Locator.

  Option 2: Follow the procedure below.

  1. Unplug the transmitter.
  2. Connect both ends of your twisted wire to one boundary wire terminal.
  3. Measure and cut a test wire which is half the length of your total boundary wire footage.
  4. Connect one end of test wire to the other boundary wire terminal.
  5. Locate the halfway point of your boundary and cut the boundary wire.
  6. Splice the other end of the test wire to either side of your boundary wire where you cut it in half.
  7. Plug in the fence transmitter and check the loop indicator light. If the loop indicator light is on, you can assume the break is in the other half of the boundary wire.
  8. If the loop indicator light did not come on, you may assume there is a break in this portion of the boundary wire. However, there is a small chance of having more than one break in your system.
  9. Be sure to check both halves of your entire loop.
  10. Replace the damaged boundary wire with new wire.
  11. Reconnect the boundary wire to the fence transmitter.
  12. Check the loop indicator light. If the loop indicator light is on, test the system with the receiver collar.

  If you suspect you have a partial wire break, contact our Customer Care Center and we'll be happy to help.

  Close
• How do I repair a damaged wire (splice wires)?

  Before you begin splicing wire, it will be helpful to you to note the locations of all splices for future reference. If you ever have a wire break, these most often happen at a splice, and it will be helpful to you to be able to find your splices easily if this ever happens.

  It will also be helpful to make your splices waterproof. Gel-filled splices are included in your original containment system. Additional splice capsules and wire nuts are available for purchase online, by calling the Customer Care Center at 1-866-738-4379, and at most hardware stores.

  To make a splice:

  1. Strip approximately 3⁄8 inch of insulation off the ends of the boundary wires to be spliced. Make sure the copper of the wire is not corroded. If the boundary wire is corroded, cut it back to expose clean copper wire.
  2. Insert the stripped ends into the wire nut and twist the wire nut around the wires. Ensure that there is no copper exposed beyond the end of the wire nut. Tie a knot 3 to 4 inches from the wire nut. Ensure that the wire nut is secure on the wire splice.
  3. Once you have securely spliced the wires together, open the lid of the gel-filled splice capsule and insert the wire nut as deeply as possible into the waterproof gel inside the capsule.
  4. Snap the lid of the capsule shut. For proper system performance, the splice connection must be waterproof.

  Note: If your splice pulls loose, the system will not function. Make sure your splice is secure.

  

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• Can I leave the boundary wire above ground or even attach it to an existing fence?

  You can, but it is not recommended due to the potential for damage to the wire. We do recommend that you bury the wire or place it in a protective casing like a water hose but the system will work with the exposed and wire above ground. The boundary wire is buried so that it is not accidentally tripped over, cut, or damaged. Use care when using a weed eater or when digging near the boundary wire to prevent damage. It can be attached to any fence including a metal fence as long as it is galvanized. When attaching the boundary wire to the fence, becareful not to sever the wire.

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• How do I allow a place along the boundary wire where my pet can safely cross?

  To create the layout that you need, a double loop layout format will be necessary.

  First, run the wire around the perimeter. When you get to the end, make a U-turn with your wire and backtrack around the coverage area.

  Be sure to keep the wire 3 - 5 feet apart where you want signal. When you want to cancel the signal, bring the wires together and twist them 10 times per foot.

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• How do I run the wire over my driveway?

  You have a few options for working with a driveway as a part of your containment system.

  Concrete Driveway
  If your driveway is concrete, you can place the boundary wire in a convenient expansion joint or create a groove using a circular saw and masonry blade.

  • Clean out the expansion joint or groove.
  • Place the boundary wire in the groove
  • Cover the wire with an appropriate water proofing compound.
  • It may help to you to use landscape staples or half of a small piece of PVC pipe or water hose to protect the wire on either side of the driveway or sidewalk. This will ensure that the wire isn't cut during activities such as weed eating or mowing near the driveway.

  If you do not wish to cut your driveway and an expansion joint is not an option, you may want to consider using a double loop layout (See: What is the double loop layout and why do I need to do it?). You may also want to reconsider your layout and avoid the driveway as a part of your containment area.

  Gravel or Dirt Driveway
  If your drive is gravel or dirt, you can run the boundary wire through a PVC pipe or section of water hose to protect the boundary wire. Then bury the pipe or hose and wire.

  

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• How long will it take me to install an In-Ground Fence™ System?

  This is dependent on the layout you have planned, soil conditions, the tools you are using, amount of wire buried, etc. The majority of the time involved in installing your system is in burying the wire. This is typically considered a weekend project; it can be completed in about a day. It's very helpful to have someone to help you plan, layout, and install the system. 

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• What are the ABC settings on the transmitter for?

  There is a switch on the side of your transmitter, it may read "A,B,C" or "High, Low". The settings on the A, B, C switch help to adjust the resistance in your containment perimeter. Use this feature, along with the range dial to adjust the distance from the wire to the point where your pet's receiver collar will activate. Many factors will determine which setting is the best for you (the amount of wire in your layout, interference in your yard and home, your wire layout, etc.). Please try all 3 settings individually to determine which is the best option for your perimeter.

  

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• What is the double loop layout and why do I need to do it?

  A double loop is a type of wire layout which gives you the option to establish a boundary when you do not want to contain your whole property. In the double loop layout, you run the wire from your transmitter and around the yard. Once the wire reaches the opposite side of the yard from the transmitter, the wire needs to make a U-turn and follow the same path at least 5 feet away from itself as it goes back into the transmitter.

  Close
• What is a partial wire break and how do I find it?

  A partial wire break is when the wire is not completely broken into 2 pieces, but there is enough damage to cause problems in the system.

  Partial wire breaks can be more difficult to locate and fix.

  If you suspect you have a partial wire break, contact our Customer Care Center and we'll be happy to help.

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• What is the Short Loop Test and how is it done?

  The short loop test or system test is a simple test to determine if each component (fence transmitter, receiver collar, and boundary wire) is functioning properly. You'll need a piece of boundary wire at least 15 feet long. Write down the settings for your boundary control switch, boundary width control knob, and receiver collar before starting the test.

  View the short loop test step-by-step video

  1. Remove the receive collar from your pet. Make sure the battery is still good.
  2. Set the boundary control switch to B.
  3. Set the receiver collar correction level to 5.
  4. Disconnect the twisted boundary wire from the boundary wire terminals on the transmitter by pressing the red release levers on the connector and pulling the wires free.
  5. Insert the two ends of the test loop wire into the two boundary wire terminals on the transmitter. Lay test wire in a loop.
  6. Turn the boundary width control knob to 10 and then back to 5.
  7. Place the test light tool contacts on the contact points of the receiver collar. While holding the receiver collar with the test light tool in place, approach the wire from outside the loop, holding the collar 2 inches off the ground. Note the distance where the receiver collar activates from the wire.
  8. Turn the boundary width control knob to 10 and repeat step 7. The distance where the receiver collar activates should be greater than the previous result.
  9. If more than one receiver collar is used on the system, repeat the above test on each collar.
  10. Keep boundary width control knob position at 10. Set the boundary control switch to A. Approach the loop with the receiver collar as in Step 7 and verify the receiver collar activates.
  11. Keep the boundary width control knob position at 10. Set the boundary control switch to C. Approach the loop with the receiver collar as in Step 7 and verify the receiver collar activates.
  12. When testing is complete, return the boundary control switch and the boundary width control setting to the original positions noted earlier.
  13. Remove the test loop wire. Reconnect the twisted boundary wire from the boundary wire terminals on the transmitter by pressing the red release levers on the connector and inserting the wires.
  14. Repeat the boundary width testing from Step 6 until you achieve the desired boundary width of 12-20 feet.

   

  Interpreting the Results

  • If the power light or the loop indicator light are not both lit on the transmitter, or the alarm is on for any of the above tests, there is a problem with the transmitter. Contact the Customer Care Center.
  • If both the power and loop indicator lights are on, but the receiver collar does not activate on the test loop wire, the receiver collar is not working. Contact the Customer Care Center.
  • If the transmitter power and loop indicator lights are on in each of the 3 boundary control switch positions, and the receiver collar is activating at different distances on the test loop wire, the problem is most likely in the containment boundary wire. Perform the wire break location test to find and correct the wire break in your boundary wire.

  NOTE: Please note that some partial breaks do not cause the loop light to go out or the break alarm to activate, but can affect the signal. Be sure to check all splices, as many breaks in the wire occur in the area of the splices. When checking splices, look for any moisture or corrosion due to water getting to the wire.

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Training

• Fitting the receiver collar

  The proper fit and placement of your receiver collar is important for effective training. The contact points must have direct contact with your pets skin on the underside of their neck. 

  1. Make sure the receiver collar is turned off.
  2. Start with your pet standing comfortably.
  3. Center the contact points underneath your pets neck, touching the skin. If your pet has a long or thick coat, consider using the long contact points to reach through the fur.  These can be purchased online or from our Customer Care Center. Note: It is sometimes necessary to trim the hair around the contact points to make sure that contact is consistent.
  4. Check the tightness of the receiver collar by inserting one finger between the end of a contact point and your pets neck. The fit should be snug but not constricting.
  5. Allow your pet to wear the collar for several minutes then recheck the fit. Check the fit again as your pet becomes more comfortable with the receiver collar.
  6. If you'd like to to trim the collar strap, mark the desired length of the receiver collar with a pen. Allow for growth if your pet is young or grows a thick winter coat. Remove the receiver collar from your pet and cut off the excess. If your receiver has a nylon strap, seal the edge of the cut collar by applying a flame along the frayed edge.

  If your collar is a QuickFit collar, it is designed so you can quickly attach and remove the Receiver Collar from your pet while maintaining the desired fit.

  1. With the Snap Buckle fastened, thread the collar through the Metal Buckle .
  2. Slide the excess collar through the “C” Loop on top of the Snap Buckle. This will hold the excess collar in place.
  3. Once the collar fit is determined, use the Snap Buckle to remove and replace the collar.

  Replacing the Receiver on a New Collar Strap

  1. Slide the receiver off the old strap.
  2. Slide the receiver on the new strap.
  3. Adjust the slide buckle so the collar won't become loose around your pet’s neck.
  4. Make sure the ridges are facing up or the collar may slip.

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• Training your pet to a containment system: Step 1: Flag Recognition

  All pets are different, so it's important to be patient with yourself and your pet. Some pets may understand the training quickly, and others may take more time. Paying attention to your pet while you are going through the training and having patience will ensure you both enjoy years of freedom and safety.

  Goal: 
  The goal of phase 1 training is to familiarize your pet with the boundary flags, boundary, tone, and correction. You will introduce your pet to the tone and the static correction and teach your pet where it happens.

  Setup:

  • Turn your pet’s receiver collar on and set it to level 1, the tone only setting. If your collar does not have a tone only setting, do not place the collar on your pet during this phase of training.
  • Place the receiver collar on your pet’s neck or simply hold the collar near enough for your pet to hear the beeping of the collar during training. 
  • Put a separate non-metallic collar on your pet’s neck ABOVE the receiver collar and attach a leash.
  • Note: Be sure the extra collar does not put pressure on the contact points.

  Familiarizing Your Pet With the Boundary Flags

  1. Begin by having some play time with you pet, making it fun for your pet.
  2. Walking your pet on a leash in the pet area.
  3. Move towards the boundary flags. Allow your pet to hear the warning tone, then lead your pet back into the containment area quickly. Praise your pet when he leaves the boundary zone.
  4. Repeat this process at several different boundary flags.
  5. Continue the training until your pet resists going near the boundary flag.  It may help to say "no" if your pet attempts to go near the flags. 
  6. Work with your pet in 15 minute increments. Have about 3 training sessions per day. 

  

  Introducing Your Pet to the Static Correction

  1. With the collar on your pet and in the "on" position, walk your pet on a leash in the pet area.
  2. Calmly praise and talk to your pet.
  3. Allow your pet to move toward the boundary flags.
  4. When your pet enters the warning zone, the receiver collar will activate and start beeping. As your pet continues past the flags into the static correction zone, he will receive a static correction.
  5. Immediately after your pet receives a correction, lead him back into the pet area. Praise him warmly and keep very calm body language. 
  6. Repeat this process at several different boundary flags. Never pull or call your pet into the static correction zone.

  

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• Training your pet to a containment system: Step 2: Distraction Phase

  Training sessions should start at 10-15 minutes, gradually increasing to over an hour. Your pet is ready for this step only when he clearly avoids the entire boundary flag line, regardless of any distractions or temptations. During this step, do not leave your pet unattended.

  Goal
  To train your pet to stay within the pet area even with distractions outside of the pet area.

  Setup

  • Put a separate non-metallic collar on your pet’s neck ABOVE the receiver collar and attach a leash. Note: Be sure the extra collar does not put pressure on the contact points.
  • Create distractions to tempt your pet to enter the warning and static correction zones, such as have a family member cross from inside the pet area to outside of it, throw a ball outside of the pet area, or have a neighbor walk their pet outside of the pet area.

  Steps

  1. Put the collar on your pet and in the "on" position.
  2. Walk your pet on a leash toward the boundary flags. Use one of the distraction methods list above. If your pet follows, let him / her feel a correction and quickly lead them back into the pet area and praise them. If your pet does not follow the family member, praise him / her warmly.
  3. Have a family member or a neighbor with a dog walk outside the pet area parallel to the boundary flag line.
  4. Repeat the interaction with your pet as in step 1.
  5. With your pet on a leash, throw a ball outside the boundary flag line. Again, repeat the interaction with your dog as in previous steps.
  6. Repeat distractions at several different boundary flags.
      

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• Training your pet to a containment system: Step 3: Unleashed Supervision & Monitoring

  Goal
  To give your pet free run of the pet area off the leash. 

  Steps

  1. Walk around the yard and play with your pet, staying within the pet area at all times.
  2. Preoccupy yourself with another task in the yard while watching your pet.
  3. Should your pet escape, take the receiver collar off or turn the system off at the fence transmitter and lead him or her back into the pet area.
  4. Now your pet is ready to run! Check in on your pet at regular intervals.
  5. Note: After you are satisfied your pet's training is complete, remove every other boundary flag every 4 days until all flags are removed. Save boundary flags for future use.

  Close
• Can the receiver collar be placed on my pet’s present collar?

  Yes, the receiver can be place on any non-metallic strap. However, you must be able and willing to “punch” two holes in your pet's current collar so that the contact points can be properly inserted. Be advised; do not attach a leash to a collar that has a receiver on it. This can cause additional pressure on your pets neck through the contact points in the collar.

  Close
• How long can my pet wear the receiver collar?

  Never leave the receiver collar on your pet for more than 12 consecutive hours and remove the receiver collar from your pet when indoors for the comfort of your pet.

  Millions of pets are comfortable while they wear stainless steel contacts. Here are some important steps for the health and comfort of your pet:

  • Proper fit of the collar is important. A collar worn for too long or made too tight on the pet’s neck may cause skin damage. Ranging from redness to pressure ulcers; this condition is commonly known as bed sores.
  • When possible reposition the collar on the pet’s neck every few hours.
  • Check the fit to prevent excessive pressure.
  • Always follow the instructions in your product manual.
  • Never connect a lead/leash to the electronic collar; it will cause excessive pressure on the contact points within the collar.
  • Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
  • You may need to trim your pet's hair in the area of the contact points for your system to function properly. However, never shave the dog’s neck; this may lead to a rash or infection.
  • Some pets have sensitivity to the contact points in the collar, a condition similar to bed sores in humans. You may find after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions.

  If a rash or sore is found on your pet:

  • Discontinue use of the collar until the skin has healed.
  • If the condition persists beyond 48 hours, see your veterinarian.

  Close
• How old should my pet be before I start training?

  For best results, your pet should be 4 to 6 months old and know basic commands such as sit and stay.

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• Where do I put my boundary flags?

  The Boundary Flags are visual reminders for your pet of where the Boundary Zone is located. The Receiver Collar will activate within 2 to 3 feet of the Boundary Flags. The flags should go just inside the boundary zone along the wire. To locate the wire:

  1. Remove the receiver collar from your pet and ensure it is on.
  2. Hold the test light to the receiver collar contacts at your pet’s neck height and walk out into your yard.
  3. Hold the collar and test light at the level of your pet's height.
  4. Walk towards the warning zone until the receiver collar beeps and the test light tool illuminates.
  5. Place a boundary flag in the ground at the location where you hear the beep and see the light of the test light tool flash.
  6. Walk back into the pet area until the beeping stops.
  7. Repeat this process around your yard, placing flags every 10 feet until the containment yard is fully marked with flags.

  Note: the higher the level of correction of the receiver collar, the brighter the light with flash. If you cannot see the light flash, increase the level of correction of the collar.

  

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• Will static correction harm my pet?

  The static correction is safe and harmless. It is effective enough to get your pet’s attention. The correction produces less energy than that produced by a static shock from carpeting.

  Close
• Can I use more than one receiver collar on the system?

  Yes. There is no limit to the number of pets you can contain with the containment system. It’s as simple as purchasing an additional compatible receiver collar for each pet.

  You can purchase additional receiver collars online or contact our Customer Care Center.

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• Training Your Dog: PetSafe Containment System
  

  A step-by-step guide with tips and troubleshooting for training your dog to understand and respect your new PetSafe containment system. Proper training of your pet is essential to the success of your PetSafe fence system.

  • 8:57Watch Now

  
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Troubleshooting

• Can I use the system on an aggressive dog?

  We do not recommend any of our products to be used on aggressive dogs. If you are unsure if your dog is aggressive, please consult your veterinarian or a certified trainer.

  Close
• Fitting the receiver collar

  The proper fit and placement of your receiver collar is important for effective training. The contact points must have direct contact with your pets skin on the underside of their neck. 

  1. Make sure the receiver collar is turned off.
  2. Start with your pet standing comfortably.
  3. Center the contact points underneath your pets neck, touching the skin. If your pet has a long or thick coat, consider using the long contact points to reach through the fur.  These can be purchased online or from our Customer Care Center. Note: It is sometimes necessary to trim the hair around the contact points to make sure that contact is consistent.
  4. Check the tightness of the receiver collar by inserting one finger between the end of a contact point and your pets neck. The fit should be snug but not constricting.
  5. Allow your pet to wear the collar for several minutes then recheck the fit. Check the fit again as your pet becomes more comfortable with the receiver collar.
  6. If you'd like to to trim the collar strap, mark the desired length of the receiver collar with a pen. Allow for growth if your pet is young or grows a thick winter coat. Remove the receiver collar from your pet and cut off the excess. If your receiver has a nylon strap, seal the edge of the cut collar by applying a flame along the frayed edge.

  If your collar is a QuickFit collar, it is designed so you can quickly attach and remove the Receiver Collar from your pet while maintaining the desired fit.

  1. With the Snap Buckle fastened, thread the collar through the Metal Buckle .
  2. Slide the excess collar through the “C” Loop on top of the Snap Buckle. This will hold the excess collar in place.
  3. Once the collar fit is determined, use the Snap Buckle to remove and replace the collar.

  Replacing the Receiver on a New Collar Strap

  1. Slide the receiver off the old strap.
  2. Slide the receiver on the new strap.
  3. Adjust the slide buckle so the collar won't become loose around your pet’s neck.
  4. Make sure the ridges are facing up or the collar may slip.

  Close
• How long can my pet wear the receiver collar?

  Never leave the receiver collar on your pet for more than 12 consecutive hours and remove the receiver collar from your pet when indoors for the comfort of your pet.

  Millions of pets are comfortable while they wear stainless steel contacts. Here are some important steps for the health and comfort of your pet:

  • Proper fit of the collar is important. A collar worn for too long or made too tight on the pet’s neck may cause skin damage. Ranging from redness to pressure ulcers; this condition is commonly known as bed sores.
  • When possible reposition the collar on the pet’s neck every few hours.
  • Check the fit to prevent excessive pressure.
  • Always follow the instructions in your product manual.
  • Never connect a lead/leash to the electronic collar; it will cause excessive pressure on the contact points within the collar.
  • Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
  • You may need to trim your pet's hair in the area of the contact points for your system to function properly. However, never shave the dog’s neck; this may lead to a rash or infection.
  • Some pets have sensitivity to the contact points in the collar, a condition similar to bed sores in humans. You may find after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions.

  If a rash or sore is found on your pet:

  • Discontinue use of the collar until the skin has healed.
  • If the condition persists beyond 48 hours, see your veterinarian.

  Close
• How old should my pet be before I start training?

  For best results, your pet should be 4 to 6 months old and know basic commands such as sit and stay.

  Close
• My pet reacts strongly to the static correction and has become fearful.

  This can happen if the static correction level is too high. It is best to start on the lowest level of correction and increase the levels gradually. To solve your immediate issue, lower the static correction level and reassure your pet and offer praise.

  Make sure you are in control of the situation when your pet receives his/her first static corrections (have him/her on a leash attached to a separate, non-metallic collar) and lead him into the pet area and praise him/her. If your pet remains fearful, suspend training and start again the next day. Make sure to end all training sessions on a positive note with lots of praise and play.

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• My receiver collar is beeping but my pet is not responding to the static correction.

  Complete the following procedure to diagnosis the issue:

  1. Remove the collar from your pet.
  2. Make sure the static correction level on the receiver collar is set at 2 or above.
  3. Take the test light tool and place it on the receiver collar and walk out to the boundary of the containment system.

  If the test light flashes, your collar is working and you should try/check the following:

  1. Check the fit of the receiver collar on your pet. The collar should fit snuggly and high up on your pet's neck. If your pet has long hair or a thick coat, trim your pet’s fur where the contact points touch the neck and / or you can purchase longer contact points. Please click here for contact information to reach our Customer Care Center.
  2. Increase the static correction level. Do this one level at a time, and test each level with your pet until you see your pet recognize the correction.
  3. It may also be necessary to repeat the training steps to reinforce training.

  If the test light tool does not flash, there is an issue with the collar. Please call our Customer Care Center.

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• How do I locate a break in the boundary wire?
  • Locate your original splice(s) and verify they have a good, solid connection.
  • Check your yard to determine any possible damage to the boundary wire (e.g. recent digging, aerating, rodent burrowing, or any other noticeable disturbance in your yard next to the wire).
  • If you still cannot find the break in the boundary wire, there are 2 options for locating it.

  Option 1: Purchase a Wire Break Locator that will locate the break in the boundary wire. Watch this video for instructions on using the Wire Break Locator.

  Option 2: Follow the procedure below.

  1. Unplug the transmitter.
  2. Connect both ends of your twisted wire to one boundary wire terminal.
  3. Measure and cut a test wire which is half the length of your total boundary wire footage.
  4. Connect one end of test wire to the other boundary wire terminal.
  5. Locate the halfway point of your boundary and cut the boundary wire.
  6. Splice the other end of the test wire to either side of your boundary wire where you cut it in half.
  7. Plug in the fence transmitter and check the loop indicator light. If the loop indicator light is on, you can assume the break is in the other half of the boundary wire.
  8. If the loop indicator light did not come on, you may assume there is a break in this portion of the boundary wire. However, there is a small chance of having more than one break in your system.
  9. Be sure to check both halves of your entire loop.
  10. Replace the damaged boundary wire with new wire.
  11. Reconnect the boundary wire to the fence transmitter.
  12. Check the loop indicator light. If the loop indicator light is on, test the system with the receiver collar.

  If you suspect you have a partial wire break, contact our Customer Care Center and we'll be happy to help.

  Close
• How do I repair a damaged wire (splice wires)?

  Before you begin splicing wire, it will be helpful to you to note the locations of all splices for future reference. If you ever have a wire break, these most often happen at a splice, and it will be helpful to you to be able to find your splices easily if this ever happens.

  It will also be helpful to make your splices waterproof. Gel-filled splices are included in your original containment system. Additional splice capsules and wire nuts are available for purchase online, by calling the Customer Care Center at 1-866-738-4379, and at most hardware stores.

  To make a splice:

  1. Strip approximately 3⁄8 inch of insulation off the ends of the boundary wires to be spliced. Make sure the copper of the wire is not corroded. If the boundary wire is corroded, cut it back to expose clean copper wire.
  2. Insert the stripped ends into the wire nut and twist the wire nut around the wires. Ensure that there is no copper exposed beyond the end of the wire nut. Tie a knot 3 to 4 inches from the wire nut. Ensure that the wire nut is secure on the wire splice.
  3. Once you have securely spliced the wires together, open the lid of the gel-filled splice capsule and insert the wire nut as deeply as possible into the waterproof gel inside the capsule.
  4. Snap the lid of the capsule shut. For proper system performance, the splice connection must be waterproof.

  Note: If your splice pulls loose, the system will not function. Make sure your splice is secure.

  

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• How long do the batteries last?

  This will vary depending on how often your dog tests the boundary. In most cases the battery will last 1 to 3 months and in some cases up to six months. It is important to check the batteries regularly.

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• I just put a new battery in, and the low battery light is flashing on my receiver collar.
  • Take battery out for several minutes.
  • Lift tab underneath battery.
  • Replace the old battery with a new battery.
  • Make sure battery is installed properly.
  • Recheck the collar. If receiver collar is still flashing, please contact our Customer Care Center to replace the receiver collar.

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• My loop light stays on when a wire is removed from the transmitter.

  If the boundary dial is turned up to 10, and it is still doing this, contact our Customer Care Center to replace the transmitter.

  Close
• My neighbor’s system is interfering with my system.

  A neighboring containment system may be causing an inconsistent signal in one or both of your systems. You will need to move the boundary wires of each system away from each other by at least 10 feet. You may need to work with your neighbor to resolve the issue.

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• My pet keeps running through the boundary.
  • Make sure the boundary width is at least 12 feet to 20 feet wide.
  • Test the receiver collar with the test light tool, walking toward the boundary wire. If the test light flashes, check the fit of the receiver collar on your pet.
  • If receiver collar is not activating see “My receiver collar is not correcting.”
  • If receiver collar is activating:
  • If receiver collar has adjustable correction levels, increase the level of static correction one level at a time and test each level on your pet before progressing to the next level
  • Turn up transmitter boundary dial
  • Trim pet’s fur
  • Purchase longer contact points
  • Repeat the training steps to reinforce the boundary for your pet.
  • If pet is now receiving the correction but still will not stay in the yard, even after reinforcement of training, you may need a stronger receiver collar. We offer a stubborn dog receiver collar with higher correction intensity levels for wireless systems and one for in-ground systems.

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• My power light is on, the loop indicator light is off, and the fence transmitter loop alarm works.
  • Make sure both ends of the boundary wire are plugged into boundary wire terminals and that ½ inch of insulation is stripped so that the copper wire is exposed.
  • Perform the Short Loop Test to determine if the fence transmitter needs to be replaced or if the boundary wire is broken.
  • If the transmitter still beeps / no loop light on Short Loop Test, please contact our Customer Care Center to discuss having unit replaced.
  • If the transmitter is functioning properly on the Short Loop Test, you have a break in your boundary wire. See the “How do I locate a break in the wire?” section.

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• My receiver collar activates inconsistently.
  • Make sure fence transmitter is at least 3 feet from large metal objects or appliances.
  • Make sure all boundary wire turns are gradual with a 3 foot radius.
  • Make sure the boundary wire is not running parallel to and within 10 feet of electrical wires, neighboring containment systems, telephones wires, television or antenna cables, or satellite dishes.
  • If a neighboring containment system may be causing an inconsistent signal, move the boundary wire further away from the neighboring containment system.
  • Perform Short Loop Test (see What is a “Short Loop Test” and how do I do one?)
  • If receiver collar continues to activate inconsistently – please contact our Customer Care Center to replace transmitter.
  • If receiver collar activates normally – possible interference from other wires or a partial wire break. See “What is a partial wire break and how do I find it?”

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• My receiver collar is beeping but not correcting.
  • If receiver collar has adjustable correction levels, make sure it is not on level 1. Level 1 is the tone-only setting.
  • Use the test light tool to confirm that the collar is issuing a static correction.
  • If receiver collar continues to not issue correction, please click here for contact information to reach our Customer Care Center for replacement.

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• My receiver collar is not correcting.
  • Take battery out of the collar for several minutes and replace it with new battery. Make sure battery is installed properly.
  • Make sure the tab within the battery housing unit is making good contact. You may need to lift it up if it has gotten mashed down underneath the battery.
  • If the receiver collar has adjustable correction levels, try to change the level to level two or above.
  • Perform Short Loop Test (see section What is a Short Loop Test and how do I do one?)
  • If receiver collar still does not activate – remove a wire from the transmitter, try to change the levels. If everything appears to work normally, please contact our Customer Care Center to discuss replacing transmitter.
  • If receiver collar does activate – the boundary wire probably has a partial wire break. See section on “What is a partial wire break and how do I find it?”

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• My receiver collar will not change correction levels.
  • Remove the battery for several minutes and replace it with a new battery. Make sure the new battery is installed properly.
  • There is a tab within the battery housing unit that can become depressed over time and may not be making good contact. Lift the tab underneath the battery.
  • If the receiver collar continues to not change correction levels, please contact our Customer Care Center for replacement.

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• My transmitter beeps occasionally, but I can unplug it or turn up the boundary dial to stop the beep.

  This may mean there is a partial break in the boundary wire. Contact our Customer Care Center for instructions.

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• The fuse blows in my system when it is replaced.

  The fence transmitter and / or power adapter needs to be replaced. Please contact our Customer Care Center.

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• The lights on the receiver collar will not come on.
  • Remove receiver collar from your pet.
  • Remove the battery.
  • Locate the metal tabs in the battery well. Gently lift the tabs to ensure that the battery will make good contact.
  • Replace the battery into the collar.
  • Press collar button and check that the LED light illuminates.

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• The receiver collar has to be held on top of the boundary wire to activate.
  • Begin by replacing the battery in the collar or charging it (for replaceabke batteries only).
  • Next, adjust boundary width control knob clockwise to increase the distance from the boundary wire that the receiver collar activates. You can also adjust the boundary control to another setting.

  

  • Check the setting of your boundary control switch located on the side of your transmitter and adjust it as needed. Reference the chart below for the appropriate setting for your layout.

  

  • If using a double loop, make sure boundary wires are separated at least 5 feet.
  • Perform Short Loop Test. If receiver collar activates 6 inches or more from wire, boundary wire has a partial wire break. See “What is a partial wire break and how do I find it?” If the receiver collar still has to be held on top of the boundary wire, please contact our Customer Care Center to replace the transmitter.

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• The receiver collar is activating in places it shouldn’t (inside the house, far from the wire).
  • Turn the boundary width control knob counterclockwise to decrease the distance from the boundary wire that the receiver collar activates.
  • Make sure the boundary wire is not running too close to the house. The signal can transmit through the walls of your house.
  • Make sure boundary wires are twisted 10 twists per foot from boundary to the fence transmitter.
  • Make sure the boundary wire is not running parallel to and within 10 feet of electrical wires, neighboring containment systems, telephones wires, television or antenna cables, or satellite dishes.

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• The transmitter is hot to the touch.

  Your transmitter may be malfunctioning. Unplug it and contact our Customer Care Center.

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• The transmitter power and loop indicator lights are off.
  • Check that the power adapter is plugged into the fence transmitter.
  • Try plugging the unit into another 120-volt outlet.
  • If the model has fuses in the back, try replacing the fuses.
  • If the lights still do not come on, the fence transmitter and / or power adapter needs to be replaced. Please contact our Customer Care Center.
  • If Surge Protector is installed, unplug the Surge Protector and plug the Power Adapter directly into the outlet. If the transmitter operates without the Surge Protector, contact the Customer Care Center for a replacement Surge Protector.

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• What is a partial wire break and how do I find it?

  A partial wire break is when the wire is not completely broken into 2 pieces, but there is enough damage to cause problems in the system.

  Partial wire breaks can be more difficult to locate and fix.

  If you suspect you have a partial wire break, contact our Customer Care Center and we'll be happy to help.

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• What is the Short Loop Test and how is it done?

  The short loop test or system test is a simple test to determine if each component (fence transmitter, receiver collar, and boundary wire) is functioning properly. You'll need a piece of boundary wire at least 15 feet long. Write down the settings for your boundary control switch, boundary width control knob, and receiver collar before starting the test.

  View the short loop test step-by-step video

  1. Remove the receive collar from your pet. Make sure the battery is still good.
  2. Set the boundary control switch to B.
  3. Set the receiver collar correction level to 5.
  4. Disconnect the twisted boundary wire from the boundary wire terminals on the transmitter by pressing the red release levers on the connector and pulling the wires free.
  5. Insert the two ends of the test loop wire into the two boundary wire terminals on the transmitter. Lay test wire in a loop.
  6. Turn the boundary width control knob to 10 and then back to 5.
  7. Place the test light tool contacts on the contact points of the receiver collar. While holding the receiver collar with the test light tool in place, approach the wire from outside the loop, holding the collar 2 inches off the ground. Note the distance where the receiver collar activates from the wire.
  8. Turn the boundary width control knob to 10 and repeat step 7. The distance where the receiver collar activates should be greater than the previous result.
  9. If more than one receiver collar is used on the system, repeat the above test on each collar.
  10. Keep boundary width control knob position at 10. Set the boundary control switch to A. Approach the loop with the receiver collar as in Step 7 and verify the receiver collar activates.
  11. Keep the boundary width control knob position at 10. Set the boundary control switch to C. Approach the loop with the receiver collar as in Step 7 and verify the receiver collar activates.
  12. When testing is complete, return the boundary control switch and the boundary width control setting to the original positions noted earlier.
  13. Remove the test loop wire. Reconnect the twisted boundary wire from the boundary wire terminals on the transmitter by pressing the red release levers on the connector and inserting the wires.
  14. Repeat the boundary width testing from Step 6 until you achieve the desired boundary width of 12-20 feet.

   

  Interpreting the Results

  • If the power light or the loop indicator light are not both lit on the transmitter, or the alarm is on for any of the above tests, there is a problem with the transmitter. Contact the Customer Care Center.
  • If both the power and loop indicator lights are on, but the receiver collar does not activate on the test loop wire, the receiver collar is not working. Contact the Customer Care Center.
  • If the transmitter power and loop indicator lights are on in each of the 3 boundary control switch positions, and the receiver collar is activating at different distances on the test loop wire, the problem is most likely in the containment boundary wire. Perform the wire break location test to find and correct the wire break in your boundary wire.

  NOTE: Please note that some partial breaks do not cause the loop light to go out or the break alarm to activate, but can affect the signal. Be sure to check all splices, as many breaks in the wire occur in the area of the splices. When checking splices, look for any moisture or corrosion due to water getting to the wire.

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• How do I use the Test Light Tool to test my collar?

  The Test Light Tool is used to tell if your collar is working properly. Hold the tool against the contact points and activate the collar. The tool will light up if the collar is activating. For a remote trainer, activate the correction using the transmitter. For a fence, move the collar near the boundary, holding the collar at your dog's neck height. For a bark collar, activate it by rubbing the contact points against a rough surface.

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• My Transmitter’s power LED light isn’t lighting up.

  Try plugging it into a different outlet. If the Transmitter still doesn’t light up, call Customer Care for additional troubleshooting.

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• My signal is inconsistent and the Receiver is either correcting too far away from, or too close, to the wire.

  If the signal on your wire is too high or too low, check the settings on your Transmitter. Refer to the chart below and make sure the High/Low or A/B/C setting on your Transmitter is set correctly for your yard layout size.
  
  For Transmitters with A/B/C:

  • A: More than 2400 feet of wire in layout
  • B: Up to 1300 feet of wire in layout
  • C: 1300 - 2400 feet of wire in layout

  For Transmitters with High/Low:

  • High: 30 acres or more of wire in layout
  • Low: Less than 30 acres of wire in layout

  If signal issues continue, make sure there are no large metal objects or electronic items near the Transmitter or along the fence line, as this can affect the signal. You might need to move large metal objects farther away from the boundary wire or move your boundary wire to a different location.

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• My Receiver isn’t picking up a signal over my yard wire.
  • Check to make sure the Transmitter is on and receiving power.
  • Check the boundary control settings to make sure the system range isn’t turned down too low or too high.
  • Check the batteries in your Receiver.

  Try a system test to make sure your Transmitter and Receiver are working correctly:

  1. Remove the Receiver Collar from your dog and make sure it is installed with a good battery.
  2. Unplug the Power Adapter from the Fence Transmitter Power Jack. Note the current range settings.
  3. Set the Range Boundary Control switch to Low. 
  4. Set the Receiver Collar Static Correction level to the highest setting, if applicable.
  5. Disconnect the twisted Boundary Wire from the Boundary Wire terminals on the Fence Transmitter by pressing the red release levers on the connector and pulling the wires free. For older Transmitters unscrew the red terminals.
  6. Cut approximately 15 feet of unused Boundary Wire, strip 3/8 inch off the ends of both sides, and connect it to the Boundary Wire Terminals.
  7. Insert the 2 ends of the test loop wire into the Boundary Wire Terminals on the Transmitter.
  8. Plug the Power Adapter into the Fence Transmitter Power Jack.
  9. Turn the Boundary Width control knob to 10 and then back to 5.
  10. Place the Test Light Tool Contacts on the Contact Points of the Receiver Collar. While holding the Receiver Collar with the Test Light Tool in place, approach the wire from outside the loop. Make a mental note of the distance between you and the wire when the Receiver Collar activates.
  11. Turn the Boundary Width Control knob to 10 and repeat step 9. The distance where the Receiver Collar activates should be greater than that of step 9.
  12. If more than one Receiver Collar is used on the system, repeat the above test on each Collar.

  Interpreting the Results:

  • If the Power light or the Loop indicator light are not both lit on the Fence Transmitter or the alarm is on, call Customer Care.
  • If both the Power and Loop indicator lights are on and the Transmitter alarms when you remove one side of the wire, but the Receiver Collar does not activate on the test loop wire, call Customer Care.
  • If both the Power and Loop indicator lights are on and the Receiver Collar is activating at different distances on the test loop wire, the problem is in the containment Boundary Wire.

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• My Receiver is flashing even after putting in a new battery.

  If the battery is changed too quickly in a Receiver, the Receiver may not have had enough time to recognize that it has a new battery. Remove the new battery and either hold down the correction level button or let the collar sit for an hour without a battery.

  Close
• My loop light is off or my Transmitter is beeping.

  The loop light goes off and the Transmitter starts beeping when a wire break is detected. Try a System Test to check to see if your wire is broken.

  1. Remove the Receiver Collar from your dog and make sure it is installed with a good battery.
  2. Unplug the Power Adapter from the Fence Transmitter Power Jack. Note the current range settings.
  3. Set the Range Boundary Control switch to Low.
  4. Set the Receiver Collar Static Correction level to highest setting, if applicable.
  5. Disconnect the twisted Boundary Wire from the Boundary Wire terminals on the Fence Transmitter by pressing the red release levers on the connector and pulling the wires free. For older Transmitters unscrew the red terminals.
  6. Cut approximately 15 feet of unused Boundary Wire, strip 3/8 inch off the ends of both sides, and connect it to the Boundary Wire Terminals.
  7. Insert the two ends of the test loop wire into the Boundary Wire Terminals on the Transmitter.
  8. Plug the Power Adapter into Fence Transmitter Power Jack.
  9. Turn the Boundary Width control knob to 10 and then back to 5.

  Close

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