Rechargeable In-Ground Fence™ System

PIG00-14673

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Download PIG00-14673 Rechargeable In-Ground Fence (3 MB)

FAQs Training Troubleshooting Accessories

FAQs

I have a very small dog. Will the collar be too heavy for my dog?

The Little Dog In-Ground Fence™ was designed just for little dogs to wear comfortably, and the In-Ground Cat Fence™, designed just for cats, comes with our lightest collar.

While we recommend your pet be at least 5 or 8 pounds to wear our wireless or in-ground collars, many smaller dogs and even cats can wear collars from other fences. That means you can add your new small dog to your existing system, or you can purchase a wireless fence and collars for each pet.

Our office dogs have personally tested these collars to make sure they will work for your pets.

Wireless Fence Collars

Bao, a tiny Yorkshire Terrier who weighs 4 pounds after a big meal, is wearing the Stay+Play Wireless Fence® Rechargeable Receiver Collar. The collar weighs about 3 ounces.

Oliver, a 4-pound Chihuahua, can easily fit the Wireless Fence Receiver Collar for our original Wireless Pet Containment System™. The collar weighs 2.5 ounces.

In-Ground Fence Collars

Oliver the 4-pound Chihuahua loves showing off his In-Ground UltraLight™ Receiver Collar, which weighs 2.64 ounces. This is the standard collar that comes with the Basic In-Ground Fence™ and In-Ground Fence™.

4-pound Yorkie Bao has no trouble wearing the YardMax® Rechargeable In-Ground Fence™ Receiver Collar either. This collar weighs only 1.5 ounces.

Which Collar Will Work with My System?

If you're purchasing an extra collar, check the Fence Collar Compatibility Chart to make sure the collar will work with your existing system.
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Which collars are compatible with which systems?

Many of our collars and systems are compatible. Check your system for a list of compatible collars below.

Note that wireless collars and transmitters aren't compatible with in-ground systems and collars. You can't add a wireless collar to an existing in-ground system, for example.

	These fence systems	work with these collars
Wireless	Wireless Pet Containment System (PIF-300, IF-100, XWF15-11801) Stay+Play Wireless Fence® (PIF00-12917) Free to Roam Wireless Fence™ (PIF00-15001)	Extra Wireless Fence Receiver (PIF-275-19) Stay+Play Wireless Fence® Receiver Collar PIF00-12918, PIF00-14288) Stubborn Dog Stay+Play Wireless Fence® Rechargeable Receiver Collar (PIF00-13672) Free to Roam Wireless Fence™ Receiver Collar (PIF00-15002)
	These fence systems	work with these collars	and this barrier
In-Ground	In-Ground Fence™ (PRF-3004W, PIG00-13661) Basic In-Ground Fence™(PIG00-14582) Stubborn Dog In-Ground Fence™ (PIG00-10777) Little Dog In-Ground Fence™ (PIG00-10773) Rechargeable In-Ground Fence™ (PIG00-14673) In-Ground Cat Fence™ System (PIG00-11007) In-Ground Fence™ (Discontinued) (PRF-304W) Comfort Fit In-Ground Fence™ (Discontinued) (PIG00-10673, PIG00-10674)	In-Ground UltraLight™ Collar (PUL-250, RFA-345) In-Ground UltraLight™ Collar (PUL-275) Stubborn Dog In-Ground Receiver Collar (PRF-275-19) In-Ground Little Dog Collar (PIG00-10778) Rechargeable In-Ground Fence™ Collar (PIG00-13737) In-Ground Cat Fence Collar (PIG00-11006) Comfort Fit Receiver Collar (PIG00-10680, PIG00-10679, 300-458)	Indoor Pet Barrier Transmitter (PIRF-100)
	This fence system	works with this receiver	and these barriers
YardMax	YardMax™ Rechargeable In-Ground Fence™ (PIG00-11115)	YardMax™ Rechargeable In-Ground Fence™ Receiver Collar (PIG00-11116)	Pawz Away® Indoor Pet Barrier (ZND-1000, ZND-1200) Pawz Away® Outdoor Pet Barrier (RFA-378, PWF00-11923) Pawz Away® Mini Pet Barrier (PWF00-14040, PWF00-13665) Pawz Away® Threshold Pet Barrier (PWF00-14406, RFA-514)
	These fence systems	work with these receivers	and these barriers
UltraSmart® (Discontinued)	UltraSmart® In-Ground Fence (PIG00-13619) UltraSmart® Contain 'N Train In-Ground Fence (IUC-5100)	UltraSmart® In-Ground Fence Receiver Collar (PIG00-13620) UltraSmart® Contain 'N Train Receiver Collar (IUC-5225, IUC-4225)	Pawz Away® Indoor Pet Barrier (ZND-1000, ZND-1200) Pawz Away® Outdoor Pet Barrier (RFA-378, PWF00-11923) Pawz Away® Mini Pet Barrier (PWF00-14040, PWF00-13665) Pawz Away® Threshold Pet Barrier (PWF00-14406, RFA-514)
	This fence system	works with this receiver
Wireless Mapping (Discontinued)	Wireless Mapping Fence (PIF00-13651)	Wireless Mapping Fence Add-A-Dog Receiver Collar (PIF00-13652)

I found a lost pet with one of your collars on. Is there a way to locate the owner?

It can be very concerning to find a lost pet, and most of us want to find the owner as quickly as possible. Unfortunately, at this time, there is not a way to match the collar with the owner. Contact your local animal control to understand what services are available in your area to help locate the owner.
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How do I use the Test Light Tool to test my collar?

The Test Light Tool is used to tell if your collar is working properly. Hold the tool against the contact points and activate the collar. The tool will light up if the collar is activating. For a remote trainer, activate the correction using the transmitter. For a fence, move the collar near the boundary, holding the collar at your dog's neck height. For a bark collar, activate it by rubbing the contact points against a rough surface.
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Can I attach a leash to the containment receiver collar?

No. This can result in pulling the contact points too tightly against your pets neck. Attach a leash to a separate, non-metallic collar positioned above the receiver collar.
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Can I use the containment system on a cat?

Yes, the system can be used as long as the cat can comfortably wear the receiver collar. We also offer a special in-ground receiver collar just for cats (not compatible with wireless systems).
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Can I use the system on an aggressive dog?

We do not recommend any of our products to be used on aggressive dogs. If you are unsure if your dog is aggressive, please consult your veterinarian or a certified trainer.
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Can the receiver collar be placed on my pet’s present collar?

Yes, the receiver can be place on any non-metallic strap. However, you must be able and willing to “punch” two holes in your pet's current collar so that the contact points can be properly inserted. Be advised; do not attach a leash to a collar that has a receiver on it. This can cause additional pressure on your pets neck through the contact points in the collar.
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Fitting the receiver collar
The proper fit and placement of your receiver collar is important for effective training. The contact points must have direct contact with your pets skin on the underside of their neck.
1. Make sure the receiver collar is turned off.
2. Start with your pet standing comfortably.
3. Center the contact points underneath your pets neck, touching the skin. If your pet has a long or thick coat, consider using the long contact points to reach through the fur. These can be purchased online or from our Customer Care Center. Note: It is sometimes necessary to trim the hair around the contact points to make sure that contact is consistent.
4. Check the tightness of the receiver collar by inserting one finger between the end of a contact point and your pets neck. The fit should be snug but not constricting.
5. Allow your pet to wear the collar for several minutes then recheck the fit. Check the fit again as your pet becomes more comfortable with the receiver collar.
6. If you'd like to to trim the collar strap, mark the desired length of the receiver collar with a pen. Allow for growth if your pet is young or grows a thick winter coat. Remove the receiver collar from your pet and cut off the excess. If your receiver has a nylon strap, seal the edge of the cut collar by applying a flame along the frayed edge.
If your collar is a QuickFit collar, it is designed so you can quickly attach and remove the Receiver Collar from your pet while maintaining the desired fit.
1. With the Snap Buckle fastened, thread the collar through the Metal Buckle .
2. Slide the excess collar through the “C” Loop on top of the Snap Buckle. This will hold the excess collar in place.
3. Once the collar fit is determined, use the Snap Buckle to remove and replace the collar.
Replacing the Receiver on a New Collar Strap
1. Slide the receiver off the old strap.
2. Slide the receiver on the new strap.
3. Adjust the slide buckle so the collar won't become loose around your pet’s neck.
4. Make sure the ridges are facing up or the collar may slip.
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How long can my pet wear the receiver collar?
Never leave the receiver collar on your pet for more than 12 consecutive hours and remove the receiver collar from your pet when indoors for the comfort of your pet.

Millions of pets are comfortable while they wear stainless steel contacts. Here are some important steps for the health and comfort of your pet:
- Proper fit of the collar is important. A collar worn for too long or made too tight on the pet’s neck may cause skin damage. Ranging from redness to pressure ulcers; this condition is commonly known as bed sores.
- When possible reposition the collar on the pet’s neck every few hours.
- Check the fit to prevent excessive pressure.
- Always follow the instructions in your product manual.
- Never connect a lead/leash to the electronic collar; it will cause excessive pressure on the contact points within the collar.
- Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
- You may need to trim your pet's hair in the area of the contact points for your system to function properly. However, never shave the dog’s neck; this may lead to a rash or infection.
- Some pets have sensitivity to the contact points in the collar, a condition similar to bed sores in humans. You may find after some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions.
If a rash or sore is found on your pet:
- Discontinue use of the collar until the skin has healed.
- If the condition persists beyond 48 hours, see your veterinarian.
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How old should my pet be before I start training?

For best results, your pet should be 4 to 6 months old and know basic commands such as sit and stay.
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Is there a hand-held remote transmitter that will work with the system?

No. You would need to purchase a separate remote training system. Please browse our site or contact our Customer Care Center for more information.
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My pet reacts strongly to the static correction and has become fearful.

This can happen if the static correction level is too high. It is best to start on the lowest level of correction and increase the levels gradually. To solve your immediate issue, lower the static correction level and reassure your pet and offer praise.

Make sure you are in control of the situation when your pet receives his/her first static corrections (have him/her on a leash attached to a separate, non-metallic collar) and lead him into the pet area and praise him/her. If your pet remains fearful, suspend training and start again the next day. Make sure to end all training sessions on a positive note with lots of praise and play.
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My receiver collar is beeping but my pet is not responding to the static correction.
Complete the following procedure to diagnosis the issue:
1. Remove the collar from your pet.
2. Make sure the static correction level on the receiver collar is set at 2 or above.
3. Take the test light tool and place it on the receiver collar and walk out to the boundary of the containment system.
If the test light flashes, your collar is working and you should try/check the following:
1. Check the fit of the receiver collar on your pet. The collar should fit snuggly and high up on your pet's neck. If your pet has long hair or a thick coat, trim your pet’s fur where the contact points touch the neck and / or you can purchase longer contact points. Please click here for contact information to reach our Customer Care Center.
2. Increase the static correction level. Do this one level at a time, and test each level with your pet until you see your pet recognize the correction.
3. It may also be necessary to repeat the training steps to reinforce training.
If the test light tool does not flash, there is an issue with the collar. Please call our Customer Care Center.
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Where do I put my boundary flags?
The Boundary Flags are visual reminders for your pet of where the Boundary Zone is located. The Receiver Collar will activate within 2 to 3 feet of the Boundary Flags. The flags should go just inside the boundary zone along the wire. To locate the wire:
1. Remove the receiver collar from your pet and ensure it is on.
2. Hold the test light to the receiver collar contacts at your pet’s neck height and walk out into your yard.
3. Hold the collar and test light at the level of your pet's height.
4. Walk towards the warning zone until the receiver collar beeps and the test light tool illuminates.
5. Place a boundary flag in the ground at the location where you hear the beep and see the light of the test light tool flash.
6. Walk back into the pet area until the beeping stops.
7. Repeat this process around your yard, placing flags every 10 feet until the containment yard is fully marked with flags.
Note: the higher the level of correction of the receiver collar, the brighter the light with flash. If you cannot see the light flash, increase the level of correction of the collar.

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Will static correction harm my pet?

The static correction is safe and harmless. It is effective enough to get your pet’s attention. The correction produces less energy than that produced by a static shock from carpeting.
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Will this fence keep other pets out of my yard?

No. Electronic fencing is only effective on pets who wear the Receiver Collar. Other animals can still enter your yard.
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What gauge of wire can I use?
The boundary wire you use must be copper and insulated, and can be between 14-20 gauge. The smaller the gauge number, the bigger the wire. You can determine the gauge and type of wire by the color of the insulation.

Red – 20 gauge, stranded
Green – 20 gauge, solid
Yellow – 20 gauge, solid
Blue – 20 gauge, solid

You can mix stranded and solid wire by splicing them together. You can also mix two different gauges as long as they are just one gauge apart. For example, you can splice together 18 and 20 gauge wire, but not 16 and 20 gauge. However, the containment area will only be as strong as the smallest gauge of wire, so the total boundary area may vary slightly.

When splicing wire, we recommend using the gel-filled splice capsules that come with the kits. To splice wires:
1. Strip about 3/8”of insulation from each end of the wire.
2. Insert the stripped ends of the wire into the wire nut and twist.
3. Tie a knot 3-4 inches from the wire nut.
4. Insert the wire nut as deep as possible into the gel inside the capsule.
5. Close the capsule lid.
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What is a partial wire break and how do I find it?

A partial wire break is when the wire is not completely broken into 2 pieces, but there is enough damage to cause problems in the system.

Partial wire breaks can be more difficult to locate and fix.

If you suspect you have a partial wire break, contact our Customer Care Center and we'll be happy to help.
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What is the Short Loop Test and how is it done?
The short loop test or system test is a simple test to determine if each component (fence transmitter, receiver collar, and boundary wire) is functioning properly. You'll need a piece of boundary wire at least 15 feet long. Write down the settings for your boundary control switch, boundary width control knob, and receiver collar before starting the test.

View the short loop test step-by-step video
1. Remove the receive collar from your pet. Make sure the battery is still good.
2. Set the boundary control switch to B.
3. Set the receiver collar correction level to 5.
4. Disconnect the twisted boundary wire from the boundary wire terminals on the transmitter by pressing the red release levers on the connector and pulling the wires free.
5. Insert the two ends of the test loop wire into the two boundary wire terminals on the transmitter. Lay test wire in a loop.
6. Turn the boundary width control knob to 10 and then back to 5.
7. Place the test light tool contacts on the contact points of the receiver collar. While holding the receiver collar with the test light tool in place, approach the wire from outside the loop, holding the collar 2 inches off the ground. Note the distance where the receiver collar activates from the wire.
8. Turn the boundary width control knob to 10 and repeat step 7. The distance where the receiver collar activates should be greater than the previous result.
9. If more than one receiver collar is used on the system, repeat the above test on each collar.
10. Keep boundary width control knob position at 10. Set the boundary control switch to A. Approach the loop with the receiver collar as in Step 7 and verify the receiver collar activates.
11. Keep the boundary width control knob position at 10. Set the boundary control switch to C. Approach the loop with the receiver collar as in Step 7 and verify the receiver collar activates.
12. When testing is complete, return the boundary control switch and the boundary width control setting to the original positions noted earlier.
13. Remove the test loop wire. Reconnect the twisted boundary wire from the boundary wire terminals on the transmitter by pressing the red release levers on the connector and inserting the wires.
14. Repeat the boundary width testing from Step 6 until you achieve the desired boundary width of 12-20 feet.
Interpreting the Results
- If the power light or the loop indicator light are not both lit on the transmitter, or the alarm is on for any of the above tests, there is a problem with the transmitter. Contact the Customer Care Center.
- If both the power and loop indicator lights are on, but the receiver collar does not activate on the test loop wire, the receiver collar is not working. Contact the Customer Care Center.
- If the transmitter power and loop indicator lights are on in each of the 3 boundary control switch positions, and the receiver collar is activating at different distances on the test loop wire, the problem is most likely in the containment boundary wire. Perform the wire break location test to find and correct the wire break in your boundary wire.
NOTE: Please note that some partial breaks do not cause the loop light to go out or the break alarm to activate, but can affect the signal. Be sure to check all splices, as many breaks in the wire occur in the area of the splices. When checking splices, look for any moisture or corrosion due to water getting to the wire.
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Which fences work with which pet proofing barriers?

If you already have a PetSafe in-ground fence, you can use the same collar with our pet proofing barriers. Purchase an extra barrier and place it in an area you don't want your pet to access. Choose from indoor and outdoor barriers.

Wireless fences aren't compatible with our pet proofing barriers.

	These fence systems	work with these receiver collars	and these barriers
Wireless	Stay+Play Wireless Fence® (PIF00-12917) Wireless Containment System™ (PIF-300, XWF15-11801)	Stay+Play Wireless Fence® Receiver Collar (PIF00-12918, PIF00-14288) Stubborn Dog Stay + Play Wireless Fence® Receiver Collar (PIF00-13672) Extra Wireless Fence Receiver (PIF-275-19, XWF15-11802)
Wireless Mapping	Wireless Mapping Fence (PIF00-13651)	Wireless Mapping Fence Add-A-Dog Receiver Collar (PIF00-13652)
In-Ground	In-Ground Fence (PRF-3004W, PIG00-13661) Little Dog In-Ground Fence™ (PIG00-10773) Stubborn Dog In-Ground Fence (PIG00-10777) In-Ground Cat Fence System (PIG00-11007) In-Ground Fence (PRF-304W) Comfort Fit In-Ground Fence (PIG00-10773, PIG00-10674) Basic In-Ground Fence™(PIG00-14582) Rechargeable In-Ground Fence™ (PIG00-14673)	In-Ground UltraLight Collar (PUL-250) In-Ground UltraLight™ Collar (PUL-275) In-Ground Little Dog Collar (PIG00-10778) Stubborn Dog In-Ground Collar (PRF-275-19) In-Ground Cat Fence Collar (PIG00-11006) Rechargeable In-Ground Fence™ Collar (PIG00-13737) Ultralight Collar (RFA-345) Comfort Fit Collar (PIG00-10680, PIG00-10679, 300-458)	Indoor Pet Barrier Transmitter (PIRF-100)
UltraSmart®	UltraSmart® In-Ground Fence™ (PIG00-13619) UltraSmart® Contain N Train In-Ground Fence (IUC-5100)	UltraSmart® In-Ground Fence™ Collar (PIG00-13620, RFA-427) UltraSmart® Contain N Train Collar (IUC-5225, IUC-4225)	All Pawz Away® pet barriers: Indoor Barrier (ZND-1000, ZND-1200) Outdoor Barrier (RFA-378, PWF00-11923) Mini Barrier (PWF00-14040, PWF00-13665) Threshold Barrier (RFA-514, PWF00-14406)
YardMax®	YardMax® Rechargeable In-Ground Fence™ (PIG00-11115)	YardMax® Rechargeable In-Ground Fence™ Collar (PIG00-11116)	All Pawz Away® pet barriers: Indoor Barrier (ZND-1000, ZND-1200) Outdoor Barrier (RFA-378, PWF00-11923) Mini Barrier (PWF00-14040, PWF00-13665) Threshold Barrier (RFA-514, PWF00-14406)

Once my pet is trained to respect the yard boundaries, how do I bring my pet into and out of the yard?
Once your pet learns the Boundary Zone, he will be reluctant to cross it for walks or car rides. You may need to convince your pet to leave the Pet Area with treats and praise.

Before you take your pet across the Boundary Zone, remove the Receiver Collar. Make sure your pet is wearing his standard collar and attach a leash to the collar.

There are 3 ways to take your pet outside the Boundary Zone.
1. If you're going for a drive together and your car is in the Pet Area, you can put your pet in the car and drive him out of the Pet Area.
2. You can also walk your pet out of the Pet Area. Give a command such as “OK” at a specific place of the Boundary Zone, such as the end of your driveway or sidewalk. Always leave the Pet Area with a leash at this place and your pet will associate leaving the Pet Area only on a leash, only at this place, and only with a person.
3. You may also carry your pet out of the Pet Area.
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How much wire do I need?

Use our Wire Calculator to figure out how much wire you need for your in-ground fence layout.
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Training

How old should my pet be before I start training?

For best results, your pet should be 4 to 6 months old and know basic commands such as sit and stay.
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Training your pet to a containment system: Step 1: Flag Recognition
All pets are different, so it's important to be patient with yourself and your pet. Some pets may understand the training quickly, and others may take more time. Paying attention to your pet while you are going through the training and having patience will ensure you both enjoy years of freedom and safety.

Goal:
The goal of phase 1 training is to familiarize your pet with the boundary flags, boundary, tone, and correction. You will introduce your pet to the tone and the static correction and teach your pet where it happens.

Setup:
- Turn your pet’s receiver collar on and set it to level 1, the tone only setting. If your collar does not have a tone only setting, do not place the collar on your pet during this phase of training.
- Place the receiver collar on your pet’s neck or simply hold the collar near enough for your pet to hear the beeping of the collar during training.
- Put a separate non-metallic collar on your pet’s neck ABOVE the receiver collar and attach a leash.
- Note: Be sure the extra collar does not put pressure on the contact points.
Familiarizing Your Pet With the Boundary Flags
1. Begin by having some play time with you pet, making it fun for your pet.
2. Walking your pet on a leash in the pet area.
3. Move towards the boundary flags. Allow your pet to hear the warning tone, then lead your pet back into the containment area quickly. Praise your pet when he leaves the boundary zone.
4. Repeat this process at several different boundary flags.
5. Continue the training until your pet resists going near the boundary flag. It may help to say "no" if your pet attempts to go near the flags.
6. Work with your pet in 15 minute increments. Have about 3 training sessions per day.
Introducing Your Pet to the Static Correction
1. With the collar on your pet and in the "on" position, walk your pet on a leash in the pet area.
2. Calmly praise and talk to your pet.
3. Allow your pet to move toward the boundary flags.
4. When your pet enters the warning zone, the receiver collar will activate and start beeping. As your pet continues past the flags into the static correction zone, he will receive a static correction.
5. Immediately after your pet receives a correction, lead him back into the pet area. Praise him warmly and keep very calm body language.
6. Repeat this process at several different boundary flags. Never pull or call your pet into the static correction zone.
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Training your pet to a containment system: Step 2: Distraction Phase
Training sessions should start at 10-15 minutes, gradually increasing to over an hour. Your pet is ready for this step only when he clearly avoids the entire boundary flag line, regardless of any distractions or temptations. During this step, do not leave your pet unattended.

Goal
To train your pet to stay within the pet area even with distractions outside of the pet area.

Setup
- Put a separate non-metallic collar on your pet’s neck ABOVE the receiver collar and attach a leash. Note: Be sure the extra collar does not put pressure on the contact points.
- Create distractions to tempt your pet to enter the warning and static correction zones, such as have a family member cross from inside the pet area to outside of it, throw a ball outside of the pet area, or have a neighbor walk their pet outside of the pet area.
Steps
1. Put the collar on your pet and in the "on" position.
2. Walk your pet on a leash toward the boundary flags. Use one of the distraction methods list above. If your pet follows, let him / her feel a correction and quickly lead them back into the pet area and praise them. If your pet does not follow the family member, praise him / her warmly.
3. Have a family member or a neighbor with a dog walk outside the pet area parallel to the boundary flag line.
4. Repeat the interaction with your pet as in step 1.
5. With your pet on a leash, throw a ball outside the boundary flag line. Again, repeat the interaction with your dog as in previous steps.
6. Repeat distractions at several different boundary flags.
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Training your pet to a containment system: Step 3: Unleashed Supervision & Monitoring
Goal
To give your pet free run of the pet area off the leash.

Steps
1. Walk around the yard and play with your pet, staying within the pet area at all times.
2. Preoccupy yourself with another task in the yard while watching your pet.
3. Should your pet escape, take the receiver collar off or turn the system off at the fence transmitter and lead him or her back into the pet area.
4. Now your pet is ready to run! Check in on your pet at regular intervals.
5. Note: After you are satisfied your pet's training is complete, remove every other boundary flag every 4 days until all flags are removed. Save boundary flags for future use.
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Troubleshooting

My loop light is off or my Transmitter is beeping.
The loop light goes off and the Transmitter starts beeping when a wire break is detected or when the Boundary Width Control dial is set to "0".

To see if the Boundary Width Control is set to "0", open the lid and check the dial.

If the Transmitter continues beeping, try a System Test to check to see if your wire is broken.
1. Remove the Receiver Collar from your dog and make sure it is installed with a good battery.
2. Unplug the Power Adapter from the Fence Transmitter Power Jack. Note the current range settings.
3. Set the Range Boundary Control switch to Low.
4. Set the Receiver Collar Static Correction level to highest setting, if applicable.
5. Disconnect the twisted Boundary Wire from the Boundary Wire terminals on the Fence Transmitter by pressing the red release levers on the connector and pulling the wires free. For older Transmitters unscrew the red terminals.
6. Cut approximately 15 feet of unused Boundary Wire, strip 3/8 inch off the ends of both sides, and connect it to the Boundary Wire Terminals.
7. Insert the two ends of the test loop wire into the Boundary Wire Terminals on the Transmitter.
8. Plug the Power Adapter into Fence Transmitter Power Jack.
9. Turn the Boundary Width control knob to 10 and then back to 5.
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My Receiver is flashing even after putting in a new battery.

If the battery is changed too quickly in a Receiver, the Receiver may not have had enough time to recognize that it has a new battery. Remove the new battery and either hold down the correction level button or let the collar sit for an hour without a battery.
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My Receiver isn’t picking up a signal over my yard wire.
- Check to make sure the Transmitter is on and receiving power.
- Check the boundary control settings to make sure the system range isn’t turned down too low or too high.
- Check the batteries in your Receiver.
Try a system test to make sure your Transmitter and Receiver are working correctly:
1. Remove the Receiver Collar from your dog and make sure it is installed with a good battery.
2. Unplug the Power Adapter from the Fence Transmitter Power Jack. Note the current range settings.
3. Set the Range Boundary Control switch to Low.
4. Set the Receiver Collar Static Correction level to the highest setting, if applicable.
5. Disconnect the twisted Boundary Wire from the Boundary Wire terminals on the Fence Transmitter by pressing the red release levers on the connector and pulling the wires free. For older Transmitters unscrew the red terminals.
6. Cut approximately 15 feet of unused Boundary Wire, strip 3/8 inch off the ends of both sides, and connect it to the Boundary Wire Terminals.
7. Insert the 2 ends of the test loop wire into the Boundary Wire Terminals on the Transmitter.
8. Plug the Power Adapter into the Fence Transmitter Power Jack.
9. Turn the Boundary Width control knob to 10 and then back to 5.
10. Place the Test Light Tool Contacts on the Contact Points of the Receiver Collar. While holding the Receiver Collar with the Test Light Tool in place, approach the wire from outside the loop. Make a mental note of the distance between you and the wire when the Receiver Collar activates.
11. Turn the Boundary Width Control knob to 10 and repeat step 9. The distance where the Receiver Collar activates should be greater than that of step 9.
12. If more than one Receiver Collar is used on the system, repeat the above test on each Collar.
Interpreting the Results:
- If the Power light or the Loop indicator light are not both lit on the Fence Transmitter or the alarm is on, call Customer Care.
- If both the Power and Loop indicator lights are on and the Transmitter alarms when you remove one side of the wire, but the Receiver Collar does not activate on the test loop wire, call Customer Care.
- If both the Power and Loop indicator lights are on and the Receiver Collar is activating at different distances on the test loop wire, the problem is in the containment Boundary Wire.
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My signal is inconsistent and the Receiver is either correcting too far away from, or too close, to the wire.
If the signal on your wire is too high or too low, check the settings on your Transmitter. Refer to the chart below and make sure the High/Low or A/B/C setting on your Transmitter is set correctly for your yard layout size.

For Transmitters with A/B/C:
- A: More than 2400 feet of wire in layout
- B: Up to 1300 feet of wire in layout
- C: 1300 - 2400 feet of wire in layout
For Transmitters with High/Low:
- High: 30 acres or more of wire in layout
- Low: Less than 30 acres of wire in layout
If signal issues continue, make sure there are no large metal objects or electronic items near the Transmitter or along the fence line, as this can affect the signal. You might need to move large metal objects farther away from the boundary wire or move your boundary wire to a different location.
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My Transmitter’s power LED light isn’t lighting up.

Try plugging it into a different outlet. If the Transmitter still doesn’t light up, call Customer Care for additional troubleshooting.
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