Videos

video
video
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FAQs

  • I found a lost pet with one of your collars on. Is there a way to locate the owner?
  • Can I use the remote trainer on aggressive dogs or use it to stop a dog from being aggressive?
  • What age does my dog need to be before I can introduce them to the system?
  • What do I need to do if my pet’s neck becomes red and irritated?
  • Is the stimulation safe and humane?
  • How does Bluetooth work?
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Installation & Setup

  • Connect the collar with the app
  • App icon definitions
  • Fitting the receiver collar
  • Charge the training collar
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Training

  • Remote Training Video
  • Menards Video: PetSafe Training
  • What age does my dog need to be before I can introduce them to the system?
  • Fitting the receiver collar
  • Finding the best stimulation level
  • Once my pet is trained and has been obeying my commands, will he have to continue to wear the receiver?
  • General training tips
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Troubleshooting

  • Charge the training collar
  • Reset the PIN and pair the collar
  • What do I need to do if my pet’s neck becomes red and irritated?
  • My dog is not responding to the remote trainer.
  • My remote trainer has reduced range.
  • How do I use the Test Light Tool to test my collar?
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Trusted Support

Call Customer Care for live help.

1-866-738-4379

Mon. - Fri. 8 am - 8 pm
Sat. 9 am - 5 pm ET