Wholesaler Info

Interested in becoming a Wholesale Customer?

If you are a vet clinic, training facility, rescue group, humane society, groomer, or independent pet supply retailer, you may be eligible to become an Authorized Retailer. Request to become an Authorized Retailer of PetSafe and SportDOG products by completing the wholesale form.


Distributor Partners

To request a list of our certified distributor partners contact us at:

     800-933-5595 (press 2 for Sales)
     inquiry@petsafe.net (subject: Distributor Partner List)


Existing Retailers:

Already have a wholesale account? Log in and place your order.

Contact Inside Sales if you…

  • Already have a direct, wholesale account, your account number begins with 05 or 06 (i.e. 05-A123456  06-B123456) and need assistance with your account.

     Inside Sales
     Phone: 800-933-5595 (press 2 for Sales)
     Monday – Friday 8 AM – 6 PM ET
     inquiry@petsafe.net
     Fax: 800-795-5930


Wholesale Frequently Asked Questions

What do I need to know about creating a new direct account?

  • Most of our products are available wholesale, but some restrictions may apply.
  • Account setup takes an average of 5 business days.
  • First time order minimums may apply.

How do I place an order?
If your account number begins with 05 or 06, contact Inside Sales at 800-933-5595, option 2: (i.e. 05-A123456  06-B123456)

If your account number begins with 00 (i.e. 00-A123456), contact Order Management.
     
     Order Management Contacts
     Phone: 800-675-8360, option 1
     Email: usorders@petsafe.net
     Fax: 877-828-5055

Can I order online?

Yes! iStore is an online ordering site available to most direct, wholesale customers. It provides 24/7 access to past order history, invoices, order tracking, and more! To begin the registration process, contact Inside Sales. Contact Inside Sales at 800-933-5595 Opt 2, to register on iStore.

Who do I contact with questions about iStore?
Contact Inside Sales at 800-933-5595, option 2.

Where do I send invoice payments?
Send all payments to:
Radio Systems® Corporation
PO BOX 633051
Cincinnati, OH 45263-3051

Direct any payment questions to:Phone: 865-777-5404
Email: request@petsafe.net

How do I request a return?
Contact the RMA (Returns) department with the following information:

  • Account number (usually begins with 00, 05, or 06)
  • Contact info including name, phone number, address, and email
  • Order number or PO number
  • Info about item(s) to be returned – item code or UPC, quantity, and cost
  • Reason for the return

     RMA Contacts
     Email (preferred): usreturns@petsafe.net
     Phone: 888-284-6234
     Fax: 865-966-7974